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HP Notebook PC

Startup Guide

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Summary of Contents for HP Omnibook XE4000 series

  • Page 1: Startup Guide

    HP Notebook PC Startup Guide For other Service and User Manuals, go to www.ManualDepot.com...
  • Page 2 This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
  • Page 3: Important Safety Information

    Important Safety Information CAUTION To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord to connect a modem to the telephone wall jack. In Australia, the computer must be connected to the Telecommunication Network through a line cord that meets the requirements of ACA Technical Standard TS008.
  • Page 4 Hewlett-Packard. TERMINATION. Hewlett-Packard may terminate this software license for failure to comply with any of these terms provided Hewlett-Packard has requested Customer to cure the failure and Customer has failed to do so within thirty (30) days of such notice.
  • Page 5 HP standard commercial license terms and for non-DOD Departments and Agencies of the U.S. Government, the restrictions set forth in FAR 52.227-19(c)(1-2) (June 1987) Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA 94304 U.S.A. Copyright (c) 2000 Hewlett-Packard Company. All Rights Reserved. Customer further agrees that Software is delivered and licensed as “Commercial computer software”...
  • Page 7: Table Of Contents

    Contents Getting Started with Your HP Notebook ............... 9 Taking Inventory......................10 What’s in the box? ....................10 To find more information..................11 Identifying Parts of the Computer................12 Front View ......................12 Back View......................13 Bottom View ......................14 Status Lights......................
  • Page 8 To contact HP for support or service ..............52 To receive repair service ..................55 To prepare your computer for shipment..............56 Hewlett-Packard Limited Warranty Statement ............57 Reference Information ....................59 Hardware Specifications ..................... 60 Safety Information ...................... 64 Power Cords......................
  • Page 9: Getting Started With Your Hp Notebook

    Getting Started with Your HP Notebook Startup Guide...
  • Page 10: Taking Inventory

    Although compact and easy to carry, your computer is made with the quality and attention to detail that are the hallmark of Hewlett-Packard. This manual shows how to set up and operate your computer, as well as what to do if you run into trouble.
  • Page 11: To Find More Information

    Getting Started with Your HP Notebook Taking Inventory To find more information The following table lists other sources of information about your computer and related products. Source Description and Location Startup Guide This printed manual introduces your computer. It also contains setup instructions, basic operation guidelines, troubleshooting information, and warranty information.
  • Page 12: Identifying Parts Of The Computer

    Getting Started with Your HP Notebook Identifying Parts of the Computer Identifying Parts of the Computer Front View 1. Computer open/close latch. 7. Built-in microphone*. 2. One-Touch buttons. 8. Infrared port*. 3. Keyboard status lights. 9. Wireless on-off button and indicator light*. 4.
  • Page 13: Back View

    Getting Started with Your HP Notebook Identifying Parts of the Computer Back View 13. AC adapter jack. 21. Modem port*. 14. Two universal serial bus ports (USB). 22. PC Card and CardBus slot and button (certain models have two slots and two buttons). 15.
  • Page 14: Bottom View

    Getting Started with Your HP Notebook Identifying Parts of the Computer Bottom View 28. Hard disk drive. 31. Reset button. 29. Battery latch. 32. Docking port*. 30. RAM cover. 33. Mini-PCI cover (no user parts inside). * on certain models Startup Guide...
  • Page 15: Status Lights

    Getting Started with Your HP Notebook Identifying Parts of the Computer Status Lights The computer includes a number of status lights that report power and battery status, drive activity, and keyboard functions such as Caps Lock and Num Lock. The following diagram shows the main status lights on the front of the computer. 1.
  • Page 16 Getting Started with Your HP Notebook Identifying Parts of the Computer The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks. 1. Caps Lock. Caps Lock is active. 2. Num Lock. Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.) 3.
  • Page 17: Setting Up Your Computer

    Getting Started with Your HP Notebook Setting Up Your Computer Setting Up Your Computer WARNING Improper use of keyboards and other input devices has been associated with ergonomic injury. For information about reducing your risk, see Working in Comfort in the online HP Library, or visit our ergonomics Web site, www.hp.com/ergo.
  • Page 18 Getting Started with Your HP Notebook Setting Up Your Computer To remove the battery 1. Before removing the battery, do one of the following: • Shut down the computer or put it into Hibernate mode, or • Plug in the AC adapter. 2.
  • Page 19: Step 2: Connect Ac Power

    Using the wrong AC adapter could damage the computer or adapter and may void your warranty (see "Hewlett-Packard Limited Warranty Statement" on page 57). • Plug the AC adapter into the computer and connect the power cord to the AC adapter, then plug the power cord into a wall outlet.
  • Page 20: Step 3: Connect A Phone Line

    Getting Started with Your HP Notebook Setting Up Your Computer Step 3: Connect a phone line If your computer does not include a built-in modem, you can skip this step. Also, if you prefer, you can instead connect to a PC Card modem or an external modem. 1.
  • Page 21: Step 4: Turn On The Computer

    Getting Started with Your HP Notebook Setting Up Your Computer Step 4: Turn on the computer • Press the power button above the left side of the keyboard. The computer then boots up, and Windows starts automatically. Hint If your computer does not turn on when operating on battery power, the battery may be out of power.
  • Page 22: Step 6: Register Your Notebook

    Registering your computer does the following: • Records your ownership of the computer with Hewlett-Packard and provides access to service, support, and information. • Records your ownership of the Windows XP operating system with Microsoft. If you have Windows 2000, please contact Microsoft separately to register the operating system.
  • Page 23: Basic Operation

    Basic Operation Startup Guide...
  • Page 24: Operating Your Computer

    Basic Operation Operating Your Computer Operating Your Computer You can start and stop your computer using its power button. However, at certain times you may want to use other methods to start or stop the computer—depending on power considerations, types of active connections, and start-up time. For information on caring for and protecting your computer, see “Operating Your Computer”...
  • Page 25: To Reset The Computer

    Basic Operation Operating Your Computer To reset the computer Occasionally, you may find that Windows or the computer has stopped responding, and will not let you turn the computer off. If this happens, try the following in the order listed. •...
  • Page 26: To Change The Boot Device

    Basic Operation Operating Your Computer To change the boot device The computer normally boots from its internal hard disk. You can also boot the computer from a floppy disk drive, a CD-ROM drive, or an internal network interface card. 1. Click Start, Turn Off Computer (or Shut Down), Restart. 2.
  • Page 27: To Use The Touch Pad

    Basic Operation Operating Your Computer To use the touch pad The touch pad includes an on-off button so you can turn off the touch pad to avoid moving the pointer accidentally, such as by touching the pad while typing. The indicator light turns off when you turn off the touch pad.
  • Page 28 Basic Operation Operating Your Computer • To open an application, move the pointer over the icon and double-click the left button. • To make menu selections, move the pointer to the menu item and click the left button. • To open the shortcut menu for an item, move the pointer over the item and click the right button.
  • Page 29: To Use The Fn Hot Keys

    Basic Operation Operating Your Computer To use the Fn hot keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, and then release both keys.
  • Page 30: To Play Dvd Movies

    Basic Operation Operating Your Computer To play DVD movies If your computer came with a DVD drive, it also includes DVD player software that lets you play DVD movies. • Click Start, All Programs (or Programs), Multimedia, DVD Player, InterVideo WinDVD.
  • Page 31: Working In Comfort With A Notebook Pc

    Basic Operation Working in Comfort with a Notebook PC Working in Comfort with a Notebook PC WARNING Improper use of keyboards and other input devices has been associated with ergonomic injury. For more information about reducing your risk, visit our ergonomics Web site at www.hp.com/ergo—or see Working in Comfort in the online HP Library.
  • Page 32 Basic Operation Working in Comfort with a Notebook PC Using Your Mobile Computer • Position the computer so your wrists and hands are in a neutral position. Your wrists should be as straight as possible and should not have to bend sideways or more than 10 degrees up or down.
  • Page 33: Batteries And Power Management

    Batteries and Power Management Startup Guide...
  • Page 34: Using Battery Power

    Batteries and Power Management Using Battery Power Using Battery Power For information about how your computer regulates its power consumption, and how you can manually reduce power consumption and extend the life of the computer’s battery, see the chapter titled “Batteries and Power Management” in the online Reference Guide. To check battery status From the battery status light You computer has a battery status light—see “Status Lights”...
  • Page 35: To Respond To A Low-Battery Warning

    Batteries and Power Management Using Battery Power To respond to a low-battery warning The computer automatically alerts you when the battery power drops to a critically low level. The computer first emits a high-pitched beep or displays a warning message. Then, if you do not restore power within a short time, the computer goes into Hibernate mode.
  • Page 37: Add-On Devices

    Add-On Devices Startup Guide...
  • Page 38: Installing Additional Ram

    Add-On Devices Installing Additional RAM Installing Additional RAM The computer has no memory (RAM) built in but has two slots that hold two RAM modules. At least one slot contains a RAM module installed at the factory. You can use both slots to expand your RAM.
  • Page 39 Add-On Devices Installing Additional RAM 5. Replace the cover. 6. Insert the battery. To remove the RAM module, release the two latches at the sides of the module. Startup Guide...
  • Page 40: Replacing The Hard Disk Drive

    Add-On Devices Replacing the Hard Disk Drive Replacing the Hard Disk Drive To replace the hard disk drive You’ll need a small Phillips screwdriver for this procedure. 1. Unplug the AC adapter if you’re using one, and remove the battery. 2.
  • Page 41: Troubleshooting And Maintenance

    Troubleshooting and Maintenance Startup Guide...
  • Page 42: Troubleshooting Techniques

    • Test your computer by running the e-Diagtools test program. See “Testing the Hardware” on page 46. • Contact your dealer or Hewlett-Packard—see “To contact HP for support or service” on page 52. Please have your computer with you when you call.
  • Page 43: Hard Disk Drive Problems

    Troubleshooting and Maintenance Troubleshooting Techniques If the screen is difficult to read • Try setting the display resolution to its default setting of 1024×768 or higher, depending on your model: click Start, Control Panel, Appearance and Themes, Display (Windows XP) or Start, Settings, Control Panel, Display, Settings (Windows 2000).
  • Page 44: Performance Problems

    Troubleshooting and Maintenance Troubleshooting Techniques • Don’t touch the touch pad while the computer is rebooting or resuming from Standby mode. If this happens, try the following: press a key on the keyboard to restore normal operation, or suspend and resume operation using the power button. •...
  • Page 45: Startup Problems

    Troubleshooting and Maintenance Troubleshooting Techniques • If you’re using a power strip, remove the AC adapter from the power strip and plug it directly into a wall outlet. • Make sure the battery is fully installed and locked in place. •...
  • Page 46: Testing The Hardware

    Troubleshooting and Maintenance Testing the Hardware Testing the Hardware The e-Diagtools hardware diagnostic program included with your computer provides two levels of testing: • Automated testing using its basic hardware test. • Advanced testing using individual hardware tests. The tests are designed to run after the system reboots. This ensures that the computer will be in a predictable state, so the diagnostic program can properly test the hardware components.
  • Page 47 Testing the Hardware 12. Optional: open the Support Ticket. In Windows, click Start, All Programs (or Programs), Hewlett-Packard, Notebook, HP e-Diagtools, e-Diagtools for Windows. 13. Click View to display the Support Ticket. 14. To add information about your problem, click Comments, type the information, and then click OK.
  • Page 48: Configuring The Computer

    Troubleshooting and Maintenance Configuring the Computer Configuring the Computer To run the BIOS Setup utility The BIOS (Basic Input and Output System) Setup utility enables you to make changes to the computer’s system configuration, and to tailor the operation of your computer to your individual work needs.
  • Page 49: Reinstalling And Updating Software

    Troubleshooting and Maintenance Reinstalling and Updating Software Reinstalling and Updating Software You can use the Recovery CD or DVD to recover the original software build for your computer. The Recovery CD or DVD also provides Windows drivers specific to your computer to configure a custom system.
  • Page 50 Troubleshooting and Maintenance Reinstalling and Updating Software 7. When the Recovery CD or DVD dialog box appears, follow the displayed instructions. To perform a standard recovery, press 2, 1, 1. If prompted, accept the recommended partition size. If you install the factory software, the recovery process can take 15 to 45 minutes.
  • Page 51: Hp Support And Service

    HP Support and Service Startup Guide...
  • Page 52: Getting Assistance For Your Computer

    HP Support and Service Getting Assistance for Your Computer Getting Assistance for Your Computer To get help from the Web HP has several Web sites on the Internet dedicated to providing information to HP notebook computer users. The following sites are especially useful for helping you get support for your computer: •...
  • Page 53 HP Support and Service Getting Assistance for Your Computer To contact the HP Customer Care Center by e-mail, visit the HP Business Support Web site (www.hp.com/go/bizsupport) under “Contact HP”. To call the Customer Care Center, check the HP Business Support Web site (www.hp.com/go/bizsupport) under “Contact HP”...
  • Page 54 HP Support and Service Getting Assistance for Your Computer North America Russia Federation: United States: Moscow: +7-095-797-3520 Omnibook: (970) 635-1000 St. Petersburg: +7-812-346-7997 Pavilion: (208) 323-2551 Slovakia: +421-2-68208080 Canada: (905) 206-4663 Spain: +34-902-321-123 Mexico: Sweden: +46 (0)8-619-2170 Mexico City: 52-58-9922 Switzerland: +41 (0)848-80-11-11 outside Mexico City: 01-800-472-6684 Turkey: +90 (216) 579 71 71...
  • Page 55: To Receive Repair Service

    HP Support and Service Getting Assistance for Your Computer • Any messages displayed when the problem occurred. • Were there any changes to the computer, software, related hardware, or accessories before this occurred? Can the problem be re-created? To receive repair service If the HP notebook product is not normally sold by HP in the country of use, it must be returned for service to a country in which it is sold and supported.
  • Page 56: To Prepare Your Computer For Shipment

    • Any removable media, such as CDs, DVDs, or floppy disks. • Any hardware not involved in the problem and not requested for repair. 3. When sending your notebook to Hewlett-Packard, please use the original product packaging or other substantial packaging to avoid damage to the unit in transit. Make sure that at least three inches of suitable packing material surround the unit.
  • Page 57: Hewlett-Packard Limited Warranty Statement

    HP Support and Service Hewlett-Packard Limited Warranty Statement Hewlett-Packard Limited Warranty Statement 1. HP warrants to you, the end-user customer, that HP hardware, accessories and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified in the Warranty Duration table below. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
  • Page 58 HP Support and Service Hewlett-Packard Limited Warranty Statement 7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS...
  • Page 59: Reference Information

    Reference Information Startup Guide...
  • Page 60: Hardware Specifications

    Reference Information Hardware Specifications Hardware Specifications Technology Codes Each HP notebook computer has a two-letter technology code. The technology code is shown on the serial-number label on the bottom of the computer, and it is also included in the BIOS version number. Because we are constantly improving our products, the specifications shown below are subject to change.
  • Page 61 Reference Information Hardware Specifications Power Rechargeable lithium-ion (14.8 Vdc) or nickel-metal-hydride (9.6 Vdc) battery with LED charge-level gauge. Battery life: up to 3 (LiIon) or 2 hours (NiMH) hours typical (varies with model, usage, and power settings). Fast battery recharge: 2 hours when system is off, 3 hours when system is on. Low-battery warning.
  • Page 62 Reference Information Hardware Specifications Modem Software-based modem. (certain models) Data speed: 56 Kbps (V.92) maximum. Fax speed: 14.4 Kbps, Class 1 and 2. Modulation: V.21, V.22, V.22bis, V.23, V.32, V.32bis, V.34, V.90, V.92, X2, Bell 103, Bell 212A. Synchronous transfer: V.80. Compression: V.42bis, MNP5.
  • Page 63 Reference Information Hardware Specifications Major ICs Models with Technology Code KB: CPU: Intel Mobile Pentium 4 processor-M. Core logic: ALI 1671 / 1535+ chipset. Display controller: ATI Mobility Radeon M6-C/P. Audio/Modem controller: Conexant Smart AMC CX20468-21. CardBus controller: TI PC1520. Keyboard/embedded controller: National PC87570.
  • Page 64: Safety Information

    To purchase a power cord (including one for an area not listed below) or a replacement AC adapter, contact your local Hewlett-Packard dealer or Sales and Service office. For any power cord with a fused plug, if you have to replace the fuse, be sure to install an approved fuse.
  • Page 65: Ergonomics

    Reference Information Safety Information Ergonomics WARNING Improper use of keyboards and other input devices has been associated with ergonomic injury. For information about reducing your risk, see Working in Comfort in the online HP Library or visit our ergonomics Web site, www.hp.com/ergo.
  • Page 66: Laser Safety

    Reference Information Safety Information Laser Safety The CD-ROM and DVD drives used with the computer are certified as a Class 1 laser devices according to the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard and International Standards IEC 825 / IEC 825-1 (EN60825 / EN60825-1).
  • Page 67: Exposure To Radio Frequency Radiation

    Reference Information Safety Information Exposure to Radio Frequency Radiation The radiated output power of the IEEE 802.11 internal wireless radio is far below the FCC radio frequency exposure limits. Nevertheless, the wireless radio shall be used in such a manner that the potential for human contact during normal operation is minimized. The internal wireless radio operates within guidelines found in radio frequency safety standards and recommendations, which reflect the consensus of the scientific community.
  • Page 68: Regulatory Information

    Regulatory Information This section presents information that shows how your computer complies with regulations in certain regions. Any modifications to your computer not expressly approved by Hewlett-Packard could void the authority to operate the computer in these regions. U.S.A. This computer has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
  • Page 69: Canada

    Trade name: Hewlett-Packard Company Product name: HP Omnibook XE4000 series and Pavilion ZE4000 and ZT series Complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2.
  • Page 70: European Union

    Contact your equipment supplier if it is necessary to use the equipment on a different telephone network. For further product support, contact Hewlett-Packard—see “To contact HP for support or service” on page 52. Belgium: For outdoor usage only channels 10 (2457 MHz) through 13 (2472 MHz) are allowed.
  • Page 71: Japan

    Reference Information Regulatory Information Japan Japan Telecommunications Approval Name of Equipment: AMC20493-001-KT1, AMC20493-001-KT3, AMC20493-001-KT5, AMC20493-001 TELEC approval number: D02-0005JP Name of Equipment: T60H424 Startup Guide...
  • Page 72: Russia

    Reference Information Regulatory Information Russia International Products sold internationally by Hewlett-Packard and its authorized dealers meet the specifications listed on the following page. Note For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is listed in the declaration below.
  • Page 73 CE marking accordingly. Information: [1] The product was tested in a typical configuration with Hewlett-Packard Personal Computer peripherals. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 75: Index

    13 status lights, 34 troubleshooting, 43 troubleshooting, 42 troubleshooting, 44 hardware specifications, 60 docking BIOS Setup utility Hewlett-Packard support, 52 See Reference Guide, 24 menus, See Reference Guide Hibernate mode docking port, 14 using, 48 definition, 24 dragging items, 27...
  • Page 76 mouse PC-133, 38 connecting, See Reference Guide PC2100 DDR-266, 38 IEEE 1394 port troubleshooting, 43 rebooting location, 13 movies (DVD), 30 temporary boot device, 26 infrared port mute button recovering original software, 49 connecting, See Reference Guide location, 13 Recovery CD or DVD location, 12 diagnostics, 47 safety, 66...
  • Page 77 power, 44 adjusting, 29 startup, 45 volume control technology code, 60 turning on computer, 21 location, 13 temperature limits, 62 touch pad URLs, 11 warranty configuring, 28 repair, 55 location, 12 connecting, See Reference Guide Web sites, 11 troubleshooting, 43 USB ports Windows using, 27...

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