Network Fax Error Code; Transmission System Error Code - Konica Minolta bizhub 652 User Manual

12.3 Error messages displayed
Code
R79
R93
R94
R95
R96
R97
R99
12.3.4

Network Fax Error Code

If the machine encounters a problem while sending or receiving a network fax, an error dialog will appear and
error codes will be displayed in Nxx format. Take corrective actions by referring to the table below.

Transmission system error code

Code
N10
N11
N12
N13
N14
N15
N16
N17
N18
N20
bizhub 652/552
Corrective Actions
Turn the main power off, and then turn it on again.
• After checking with the sender, register a Confidential User Box for confidential recep-
tion.
• Check the password for the Confidential User Box.
• After checking with the recipient, register a Relay User Box for relay distribution.
• Check the password for the Relay User Box.
Check Forward TX Setting.
Inform the recipient of the correct number for the Confidential User Box.
Check PC-Fax RX Setting.
Turn the main power off, and then turn it on again.
Type Descrip-
tion
Connec- Server con-
tion error nection er-
ror
Connec- Connec-
tion error tion refused
Connec- Line dis-
tion error connected
Connec- No net-
tion error work re-
sponse
Connec- Mail distri-
tion error bution error
Recipient Recipient
resetting connection
reset
Recipient Recipient
busy busy
LAN con- Connec-
nection tion timeout
Network er- Network er-
ror ror
Memory er- Memory er-
ror ror
Redial ON Corrective Actions
or OFF
OFF • Check the state of the recipient.
• Check the network settings for the ma-
chine.
• Ask the network administrator to ensure
that the network is running successfully.
OFF Reception refused. Check the state of the
recipient.
ON Verify that the cables and cords are secure-
ly connected and that there is no network
failure.
OFF • Check the state of the recipient.
• Check the network settings for the ma-
chine.
• Ask the network administrator to ensure
that the network is running successfully.
OFF Check the recipient's state and then resend
the fax.
ON Check the recipient's state and then resend
the fax.
ON Check the recipient's state and then resend
the fax.
OFF Check the recipient's state and then resend
the fax.
OFF • Check that the network fax settings are
correct.
• Verify that the cables and cords are se-
curely connected and that there is no
network failure.
• Turn the main power off and back on
and then resend the fax.
OFF Memory is full.
• Check that there are no other jobs being
processed.
• Reduce the number of pages to be sent
or reduce the scanning resolution to re-
send the fax.
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