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CarePaq Considerations
CarePaq packaged technical services are also available for purchase. You can choose the
precise level of support that you need, from basic to business-critical. Services available are
listed below.
Technical Support Services for UPS R12000 XR
Description
9x5, 4-hour response,
3-year on-site coverage
24x7, 4-hour response,
3-year on-site coverage
Hardware installation
Where to Go for Additional Help
In addition to this guide, the following information sources are available:
•
User documentation
•
Service Quick Reference Guide
•
Service training guides
•
Service advisories and bulletins
•
QuickFind information services
•
Power management software
Telephone Numbers
For the name of your nearest HP authorized reseller:
•
In the United States, call 1-800-345-1518.
•
In Canada, call 1-800-263-5868.
•
Elsewhere, refer to
For technical support:
•
In the United States and Canada, call 1-800-652-6672.
•
Outside the United States and Canada, refer to
HP UPS R12000 XR Models Maintenance and Service Guide
HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/7/02 3:23 PM
Part Numbers
171254-002, FM-US4HR-36
171255-002, FM-US724-36
171256-002, FM-USINS-IN
www.hp.com
www.hp.com
for locations and telephone numbers.
About This Guide
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