HP R12000 XR Maintenance And Service Manual
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HP R12000 XR Maintenance And Service Manual

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HP UPS R12000 XR Models
Maintenance and Service Guide
Part Number 221273-001
July 2002 (First Edition)
HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/26/02 2:15 PM

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  • Page 1 HP UPS R12000 XR Models Maintenance and Service Guide Part Number 221273-001 July 2002 (First Edition) HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/26/02 2:15 PM...
  • Page 2 “as is” without warranty of any kind and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Initial Power-Up Display ........................3-10 Top Level Main Menu........................3-10 Menu Map ............................3-11 Displaying the Status or Active Alarms .................... 3-13 HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/7/02 3:23 PM...
  • Page 4 Output Specifications ..........................6-2 Overcurrent Protection ..........................6-2 Battery Specifications ..........................6-3 Battery Runtime ............................6-3 Environmental Specifications........................6-3 Index HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/7/02 3:23 PM...

  • Page 5: About This Guide

    About This Guide This maintenance and service guide can be used for reference when servicing the HP UPS R12000 XR model. WARNING: To prevent personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment.

  • Page 6: Symbols In Text

    UPS. NOTE: Any indications of component replacement or printed wiring board modifications may void any warranty. HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/7/02 3:23 PM...

  • Page 7: Carepaq Considerations

    In the United States and Canada, call 1-800-652-6672. • Outside the United States and Canada, refer to www.hp.com HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/7/02 3:23 PM...

  • Page 8: Safety And Product Information

    Only one component should be extended at a time. A rack may become unstable if more than one component is extended for any reason. HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/13/02 4:07 PM...

  • Page 9: Weight

    Do not immerse the batteries in water. • Do not expose the batteries to temperatures higher than 60°C (140°F). HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:57 AM...
  • Page 10 Check the battery recharge date specified on the battery recharge date label. IMPORTANT: Do not use the batteries if the recharge date has passed. If the date on the battery recharge date label has passed without the batteries being recharged, contact an HP authorized service representative for directions.

  • Page 11: Remote Emergency Power Off

    Remote circuits connected to the REPO port must comply with local building wiring codes and methods. In North America, the NEC (NFPA 70, Article 725) is a minimum requirement. HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:57 AM...

  • Page 12: Illustrated Spare Parts List

    ERM. Refer to Table 2-1, Table 2-2, and Table 2-3 for the names and descriptions of referenced spare parts. HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...

  • Page 13: Ups Exploded View Of Spare Parts (Front)

    Illustrated Spare Parts List UPS Exploded View of Spare Parts (Front) Figure 2-1: UPS exploded front view HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...
  • Page 14 SPS-PDU, 40 A, 200-240 V, WW 212430-001* SPS-CA, MPUPS-SRVRINTFC, X, 12 FT 204508-001* * Not shown in figure HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...

  • Page 15: Ups Exploded View Of Spare Parts (Rear)

    Spare Part # SPS-HRDW, MOUNT, UPS, 12 KVA 228292-001 SPS-PANEL, UPS, ERM, W/HRDW 252048-001 SPS-CHASSIS, UPS, 12 KVA 228285-001 HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...

  • Page 16: Erm Exploded View Of Spare Parts

    SPS-RAIL KIT, ADJUST FIXED 332578-001* SPS-RETURN KIT, BTRY 12 KVA, ERM 252051-001* SPS-RETURN KIT, ERM 228296-001* * Not shown in figure HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...

  • Page 17: Identifying Components

    The overall front panel view of the UPS is shown in Figure 3-1 and Figure 3-2. Figure 3-1: UPS bezels Supervisory bezel Control bezel Front bezels HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...
  • Page 18 For more information on using the LCD, refer to the section, “Configuring the UPS Using the LCD Menu,” in this chapter. HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...

  • Page 19: Control Buttons

    LCD menu structure: up, down, left, and right. Enter Navigates and selects options in the LCD menu structure. HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...

  • Page 20: Led Indicators

    If no electronics modules are installed and utility is present, the LED lights cycle. In this situation, the unit will be in either Bypass or Standby mode. HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...

  • Page 21: Modes Of Operation

    — All electronics modules share the load, but there is enough power to allow an electronics module to go out of service. HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...

  • Page 22: Rear Components

    Use the following illustrations to locate and identify the rear components of the UPS. Figure 3-5: Rear panel Terminal block wiring punch-out points Bypass switch HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...
  • Page 23 Option slot for future expansion Ground bonding screw REPO port Serial communication ports (2) Option slot for future expansion HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...

  • Page 24: Matching The Utility Voltage

    3. Update the UPS output voltage as required. Refer to the section, “Setting the Voltage,” in this chapter for more information. HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...

  • Page 25: Module Locations

    Figure 3-7: UPS electronics modules, numbered Main Module MM (includes all four electronics modules) Module M1 Module M2 Module M3 Module M4 HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...

  • Page 26: Configuring The Ups Using The Lcd Menu

    The variable xxxxxx is one of the choices in the left column of the menu map. Submenu choices are shown to the right. Main Menu xxxxxx 3-10 HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...

  • Page 27: Menu Map

    * For a list of all possible alarm displays, refer to the section, “Alarms,” in this chapter. HP UPS R12000 XR Models Maintenance and Service Guide 3-11 HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...
  • Page 28 Inverter Contactor Open UPS On Bypass Inverter Fault Utility Fail Inverter Output Over Current Utility Not Present 3-12 HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...

  • Page 29: Displaying The Status Or Active Alarms

    The UPS is operating from utility and is protecting the load while it is performing the module-sharing calibration process. x Alarms continued HP UPS R12000 XR Models Maintenance and Service Guide 3-13 HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...
  • Page 30 UPS is gathering system configuration information during initialization. This condition should not persist for more than 60 seconds after startup. 3-14 HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...

  • Page 31: Displaying The Frequency, Power, And Current Data

    In contrast, this display shows a 60% load. Battery Volts The battery voltage Input Current The input current HP UPS R12000 XR Models Maintenance and Service Guide 3-15 HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...

  • Page 32: Displaying The Battery Charge Data

    Setting the Date Select Set Date from the Main Menu to set the correct date. Main Menu Set Date 3-16 HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...

  • Page 33: Displaying The Firmware Version

    Use the Escape LCD TEST button to exit the test. ❚❚❚LCD TEST❚❚❚ ❚❚❚LCD TEST❚❚❚ HP UPS R12000 XR Models Maintenance and Service Guide 3-17 HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...

  • Page 34: Changing The System Setup Options

    Select the option slot to set up. x is either 1 or 2. Opt-Slot x Choose the baud rate for the selected serial port or option slot. 3-18 HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...
  • Page 35 Commission Battery Set HW Config Select this option to go to the Parallel Mode menu options. Parallel Mode HP UPS R12000 XR Models Maintenance and Service Guide 3-19 HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...
  • Page 36 IMPORTANT: Record your password. After 30 minutes with no key presses, security is automatically restored and the display changes to the main status display. 3-20 HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:58 AM...

  • Page 37: Removal And Replacement Procedures

    The system recovers to Standby mode. 2. Disconnect the AC mains by opening the switch or circuit breaker at the utility panel. HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/7/02 3:45 PM...

  • Page 38: Replaceable Parts

    Sheetmetal hole punch tools, up to 44.45 mm (1¾ inches) in diameter The following items are supplied with the rack: • Screws • Cage nuts • Cage nut-fitting tool HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/7/02 3:45 PM...

  • Page 39: Bezels

    Removal and Replacement Procedures Bezels Figure 4-1: Bezels Supervisory bezel Control bezel Front bezel HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/7/02 3:45 PM...

  • Page 40: Removing And Replacing The Control Bezel

    2. Disconnect the LCD cable from the connector on the control bezel (2). Figure 4-2: Removing the control bezel 3. To replace the control bezel, reverse the preceding steps. HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/7/02 3:45 PM...

  • Page 41: Removing And Replacing The Supervisory Bezel

    3. Press both ends of the supervisory bezel and pull it off the chassis (2). Figure 4-3: Removing the supervisory bezel 4. To replace the supervisory bezel, reverse the preceding steps. HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/7/02 3:45 PM...

  • Page 42: Removing And Replacing A Front Bezel

    3. To replace a front bezel, reverse the preceding steps. NOTE: Verify that the ventilation holes are over the electronics modules. HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/7/02 3:45 PM...

  • Page 43: Battery Module

    Removal and Replacement Procedures Battery Module Figure 4-5: Battery module HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/7/02 3:45 PM...

  • Page 44: Removing And Replacing The Battery Module

    • HP, authorized HP Partners, or their agents • A recycling center that meets all local environmental standards HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/7/02 3:45 PM...

  • Page 45: Testing The New Battery Module

    NOTE: The battery commissioning test runs in the background. After it is enabled, the test can take up to three days to run. HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/7/02 3:45 PM...

  • Page 46: Electronics Module

    Removal and Replacement Procedures Electronics Module Figure 4-7: Electronics module 4-10 HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/7/02 3:45 PM...

  • Page 47: Removing And Replacing The Electronics Module

    (2), and pull the hook latch all the way down (3). Figure 4-8: Preparing to remove the electronics module HP UPS R12000 XR Models Maintenance and Service Guide 4-11 HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/7/02 3:45 PM...
  • Page 48 3. Slide the electronics module out of the chassis. Figure 4-9: Removing the electronics module 4. To replace the electronics module, reverse the preceding steps. 4-12 HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/7/02 3:45 PM...

  • Page 49: Supervisory Board

    Removal and Replacement Procedures Supervisory Board Figure 4-10: Supervisory board HP UPS R12000 XR Models Maintenance and Service Guide 4-13 HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/7/02 3:45 PM...

  • Page 50: Removing And Replacing The Supervisory Board

    2. Pull the supervisory board out of the chassis. Figure 4-11: Removing the supervisory board 3. To replace the supervisory board, reverse the preceding steps. 4-14 HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 8/7/02 3:45 PM...

  • Page 51: Troubleshooting

    For more information on the LCD display and menus, refer to the section, “Configuring the UPS Using the LCD Menu,” in Chapter 3. HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:59 AM...
  • Page 52 Battery Not 24 hours. This could indicate a problem Charged in one or more battery modules. continued HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:59 AM...
  • Page 53 Switch to Manual Bypass mode. Locate the internal module fuses have failed. and replace the faulty module. Fuse Failure continued HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:59 AM...
  • Page 54 • If the condition persists, contact an electrician. continued HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:59 AM...
  • Page 55 Manual Bypass mode. Replace the faulty module. continued HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:59 AM...
  • Page 56 30 seconds of this sustained load level. • During overload, switch to Manual Bypass mode. Replace the faulty module. continued HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:59 AM...
  • Page 57 UPS assumes the load and begins a complete battery recharge cycle. continued HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:59 AM...
  • Page 58 If Bypass mode is not available at the time of the failure, the UPS shuts down immediately to protect the load. continued HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:59 AM...
  • Page 59 UPS On Bypass that indicate the root cause of the operating in Bypass mode. problem. continued HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:59 AM...

  • Page 60: Problems During Startup

    Verify that the REPO switch is in the and Alarm LED is lit. proper position (open) and utility is present. Press the On button. 5-10 HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:59 AM...

  • Page 61: Problems After Startup

    Bypass mode. continued HP UPS R12000 XR Models Maintenance and Service Guide 5-11 HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:59 AM...
  • Page 62 The system is configured to run in Nonredundant mode and is supporting between a 9 KVA and 12 KVA load. 5-12 HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:59 AM...

  • Page 63: Repairing The Ups

    Troubleshooting Repairing the UPS Repairs to the UPS must be carried out by an HP authorized service technician. Other than battery replacement, there are no user-serviceable parts. HP UPS R12000 XR Models Maintenance and Service Guide 5-13 HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:59 AM...

  • Page 64: Specifications

    Frequency Utility Voltage (VAC) Range (Hz) R12000 XR WW 50/60 200-240 200, 208, 220, 230, or 240 (worldwide) HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:59 AM...

  • Page 65: Output Specifications

    Common Mode Filtering, or a combination of both. Overcurrent Protection A power distribution unit (PDU) provides overcurrent protection. HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:59 AM...

  • Page 66: Battery Specifications

    Transit temperature C to 55 C (-13 F to 131 Transit altitude 15,000 m (49,212 ft) above sea level HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 8:59 AM...
  • Page 67 1-2 Escape button 3-3 cables COM port 1-2 LCD cable 4-4 CarePaq services vii Center button 3-3 HP UPS R12000 XR Models Maintenance and Service Guide Index-1 HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 9:00 AM...
  • Page 68 System Setup menu option 3-18 LEDs 3-4 operation modes 3-5 output specifications 6-2 output voltage, setting 3-8 overcurrent protection 6-2 Index-2 HP UPS R12000 XR Models Maintenance and Service Guide HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 9:00 AM...
  • Page 69 1-1 general product information 1-1 warranty vi packaged service options vii removing/replacing components 4-1 safety 1-1 HP UPS R12000 XR Models Maintenance and Service Guide Index-3 HP CONFIDENTIAL Codename: Sierra Part Number: 221273-001 Last Saved On: 7/31/02 9:00 AM...

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