Printing Problem Solution Chart - Samsung Msys 830 User Manual

Condition
Your product does
not print.
Your product does
not print.
(continued)
Half of the page is
blank.
10.20
T
ROUBLESHOOTING

Printing Problem Solution Chart

(Available in the Msys 835P/SF-835P only)
Probable cause
The IEEE-1284 parallel
cable or USB cable is
not connected properly..
The IEEE-1284 parallel
cable or USB cable is
defective.
The port setting is
incorrect.
The toner and drum
cartridges are not
installed properly.
The printer driver may
not be installed
properly.
The parallel port cable
specifications may not
be correct.
The page layout is too
complex.
The page orientation
may be incorrect.
Suggested solutions
Check the cable connection..
Check the cable with a computer
and printer that work. If printing is
still not possible, replace the cable.
Check the printer settings in the
Windows Control Panel to make
sure that the print job is being sent
to the correct port. (For Example:
LPT1.)
Check that the toner and drum
cartridges are installed properly.
Reinstall the software.
Use the IEEE-1284 parallel port
cable supplied with the machine or
replace it with an IEEE-1284
compliant cable.
Reduce the resolution setting from
600 dpi to 300 dpi. Install more
RAM in the computer.
Change the page orientation in the
printer setup dialogue.