Making Calls; Answering Calls - Avaya IP Ofice User Manual

Table of Contents

1. The Telephone

This guide covers the general operation of analog telephones on the IP Office telephone system.

1.1 Making Calls

To make a call to another extension:

Pick up the handset and dial the number. If the number is busy, you can use Ring Back When Free as follows:

Dial any digit and hang up. When the extension you called is free, your phone will ring (a burst of three rings).

Lift the handset and the extension is dialed automatically.

To make an external call:

Pick up the handset and either dial the number (there is no need to add an external call prefix to get an outside line)

or use a speed dial code (contact your system administrator for a list of your speed codes).

If you hear busy tone whilst dialling, then the call may be barred. Your system administrator can bar certain calls,

such as those to premium rate numbers and international calls.

To answer a call ringing at your own extension:

Pick up the handset; internal calls have a single ring cadence, external calls have a double ring cadence.

To answer a call ringing at another extension:

You can answer from your own phone by using Call Pick-Up; lift your handset and dial:

*30, to answer a call ringing anywhere.

*31, to answer a call within your group.

*32*201#, to answer the call for a particular extension, in this example 201.

Note

If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you

have activated, such as voicemail or call forwarding, will come into effect.

Analog Phone

IP Office

15-601073 Issue 05a (06 September 2008)

The Telephone:

Page 7

Table of Contents

Analog phone