Making Calls; Notes On Making Calls; Making Internal Calls; Making A Page Call - Avaya 20CC User Manual

Making Calls

Notes on Making Calls

When making calls, the display shows details about call progress. It also shows messages if you cannot
make the call.
• Call barring:
The system can bar you from dialling particular numbers or types of number (e.g. national,
international). As the call barring settings vary for each site, this guide cannot fully detail their
effect.

Making Internal Calls

During the call, the display shows the call progress. You can also make calls using the INDeX Directory
feature (see Making Calls from the INDeX Directory below) or DSS.
To dial an internal call:
1. Dial the extension number.
2. If unanswered, your phone provides options to wait or notify the extension.

Making a Page Call

You can page other 20 series phones (2030, 2050, 20AT, 20CC and 20DT) or groups containing 20
series phones. They hear the call without doing anything though you cannot hear them. Some can also
turn the page into a normal call (see Answering a Page Call). If the phone paged is diverting calls, the
page also diverts (except group pages).
To page an extension or group:
1. Press PAGE. Your phone displays PAGING.
2. Dial the number or press a DSS key.
• If busy or unavailable, the display shows options to wait or leave a message.
3. Speak and then press ANSWER RELEASE.

Redialing External Numbers

You can redial any of the last 10 external numbers dialled.
To redial the last external number used:
1. Press REDIAL until the number required appears and then press CALL.
2. To remove a number from the redial memory press DELETE.
20CC Telephone User Guide
IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)
Page 3