AT&T Syn248 SB35020 User Manual page 104

Syn248 SB35020/SB35025 Deskset User's Guide
You hear static, sudden silences, gaps in speech, or garbled speech.
Probable Cause
You may be experiencing
network problems.
A call is forwarded or transferred to an outside telephone number and the call is disconnected.
Probable Cause
Telephone line to telephone
line call times have been
restricted. Calls that are
forwarded or transferred to
an outside phone number
use two outside lines for the
duration of the call. To avoid
tying up two lines, these calls
are on a timer.
You are unable to transfer a call to an extension.
Probable Cause
The extension is unavailable.
Troubleshooting
Corrective Action
Your LAN administrator should ensure the

following minimum guidelines are met:
A switched network topology is

recommended (using standard 10/100
Ethernet switches that carry traffic at a
nominal rate of 100 Mbit/s).
The office network infrastructure should use

Cat.-5 wiring.
Do not connect a network server PC to the PC

port on the Deskset.
Make sure the network cable is solidly plugged in.

If you tug on the cable, the plug should remain
inserted.
Corrective Action
Ask your system administrator to reset the Timer

for Forwarded and Transferred Outside
Calls.
Corrective Action
Check if the destination extension is

disconnected from the network.
Ensure that the extension exists.

All the destination extension's lines may be busy.

If the party you have on hold hangs up, call back

and start the transfer process again.
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