Troubleshooting Guide; Troubleshooting - England's Stove Works 25-PDV Installation & Operation Manual

WARNING: TO AVOID ELECTRICAL SHOCK ALWAYS DISCONNECT THE UNIT FROM THE POWER SOURCE
BEFORE ATTEMPTING ANY REPAIR. IF THIS GUIDE DOES NOT CORRECT THE PROBLEM CALL
YOUR LOCAL DEALER OR OUR TECHNICAL SUPPORT AT 1-800-245-6489.
Problem
1. Auger not turning
2. Smoke smell or dust in house
3. Room air blower not operating
4. Exhaust blower not operating
(E-1 on Control Board)
5. Lazy fire
6. Blown fuse (6 AMP)
7. High pellet consumption
8. Squeaking noise
9. Pinging or rattling noise
10. Unit shuts down in
20 to 30 minutes
(E-2 on Control Board)
11. Unit keeps shutting down
("E" codes on control board)
*NOTE: Also check for loose or cracked vacuum hose on vacuum switches (see #24 in
IMPORTANT! READ AND FOLLOW ALL INSTALLATION AND MAINTENANCE INSTRUCTIONS, INCLUDING
CLEANING THE UNIT AS SPECIFIED, AND REPLACING GASKETS ANNUALLY, AND PARTS AS NEEDED.
ENGLAND'S STOVE WORKS IS NOT RESPONSIBLE FOR ANY DAMAGE OR INJURY INCURRED DUE TO NEGLECT, OR
DUE TO UNSAFE INSTALLATION OR USAGE OF THIS PRODUCT. CALL TECHNICAL SUPPORT WITH QUESTIONS.
TROUBLE-SHOOTING GUIDE
Cause
1. Loose set screw
2. Bad gear motor
3. Foreign matter in auger
4. Vacuum sensor (Top Auger)
5. Carbon buildup in feed auger tube
1. Improper exhaust connection
1. Loose sensor
2. High "ON" temperature
1. Loose connection
2. Bad blower
3. Bad vacuum sensor
1. Control board settings
2. Bad exhaust blower
3. Excessive pellet moisture
4. Excessive ash
5. Low quality pellets
1. Power surge
2. Exposed wire
3. Electric motor shorting or bound up
1. Low quality pellets
2. Board out of adjustment
1. Build up in tube
2. Improper auger alignment
1. Foreign material
2. Loose set screw
1. Loose heat sensor
2. Control board settings
3. Failure to start (E-2)
1. Blocked flue (E-1)
2. Blower failure (E-3)
3. Improper installation* (E-1)
*Improper installation may cause a back draft.
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Solution
1. Tighten setscrew on collar
2. Replace auger motor
3. Remove pellets and object
4. Check exhaust blower
5. Remove carbon by scraping
1. Check all connections for leaks,
especially the exhaust blower
connection; Seal with silicone,
hose clamp or aluminum tape
1. Tighten connection on sensor
2. Adjust temperature lower
1. Check connection at c/board
2. Replace blower
3. Replace vacuum sensor
1. Review board settings
2. Replace blower
3. Keep pellets inside
4. Remove baffles; Clean unit
5. Use premium pellets
1. Replace fuse; use surge protector
2. Check for exposed or frayed wire
and loose connections
3. Check motors and blowers for
obstructions or lock-up
1. Use premium fuel
2. Check c/board settings
1. Remove auger and clean
2. Re-align auger
1. Check blower for material
2. Check impeller blower screw
1. Check stove connection
2. Check settings; always start unit
on "5" to "9"setting
3. Check igniter for buildup
1. Check for flue blockage (nests,
rodents, excess soot, etc.)
2. Check combustion blower wires,
then call Technical Support.
3. Check for loose flue/pipe
connections. Also be sure to have
proper Outside Air hook-up.
Illustration 6 ).