Samsung SRM-872 User Manual page 66

FAQ
Problem
The system does not turn on
and the LED indicator on the
front panel does not work at all.
Video input is connected, but
some channels do not
display corresponding videos
Only display logo continuously.
No screen displays on monitor
even it is connected.
Can't release triggered alarm
Can't access from PC to system
System displays 'NO HDD' icon
and error message popup.
System doesn't' do recording.
Recorded image quality is not
good.
Recording frame rate is different
to configured frame on Camera
Can't receive GPS signal.
G-Sensor event triggered on
Stop status.
Beep sound when power on
system.
System still 'on' status after
ignition off.
Action
 Check if the power supply system is properly connected.
 Check the system for the input voltage from the power source.
 Check the video output connecting the camera's webviewer.
 Check if the network port is properly connected and the network setting
is set correctly
 Go to 'Menu>Device>Camera>Setup' and enter ID/PW for camera
again.
 Mainboard or software may defected. Call your service provider.
 Press 'zoom' button on remote controller for 5 seconds. It adjusts
display resolution automatically.
 Change the 'hour' option on 'menu>device>alarm>Schedule' as 'off' or
'Event' mode.
 Check network cable is connected.
 Check IP address configuration on PC.
 Do network Ping Test.
 Check if there's another device which uses same IP address on
network.
 Check HDD connection status. If there's no problem in connection
status, call your service provider and ask them to check HDD..
 Check live image first. If there's no image on live, it won't record.
 Check recording configuration is correct. If not configured correctly, it
won't record.
 Change 'resolution' and 'bit rate' option on 'Menu>record>Record
profile'.
 If a camera connect and use multi profiles, it would services less
frames than configured frame rate.. Set camera as same profile with
single stream as much as you can. In other words, make them same
as 'Record , live and network profile'.
 Check GPS antenna connection status.
 Place GPS Antenna evenly out of vehicle toward sky. If antenna
installation is wrong, it receives unstable data with magnetic bottom
pad
 Remove the cable on IO Box and set dip switch properly according to
the vehicle's moving direction and connect cable again.
 Beep sound would be generated by event configuration setup. See
event setup.
 When don't use 'Micro SD', it would make beep sound until the HDD is
'ready to use' status. In case using Micro SD, data will be stored on it
until system temperature reaches to HDD writable point and it
switched to HDD when it reached to that temperature.
 Check 'Shutdown Delay' option on 'Menu->System Information'.
System hold power on status during configured time.
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