Appendix A. Getting Help And Technical Assistance; Before You Call; Using The Documentation; Getting Help And Information From The World Wide Web - IBM Flex System FC3171 Installation And User Manual

Appendix A. Getting help and technical assistance

Before you call

Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
• Check all cables to make sure that they are connected.
• Check the power switches to make sure that the system and any optional devices
• Use the troubleshooting information in your system documentation, and use the
• Go to the IBM support website at http://www.ibm.com/supportportal/ to
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with your IBM product. The documentation that
comes with IBM systems also describes the diagnostic tests that you can perform.
Most systems, operating systems, and programs come with documentation that
contains troubleshooting procedures and explanations of error messages and error
codes. If you suspect a software problem, see the documentation for the operating
system or program.

Using the documentation

Information about your IBM system and preinstalled software, if any, or optional
device is available in the documentation that comes with the product. That
documentation can include printed documents, online documents, readme files,
and help files. See the troubleshooting information in your system documentation
for instructions for using the diagnostic programs. The troubleshooting information
or the diagnostic programs might tell you that you need additional or updated
device drivers or other software. IBM maintains pages on the World Wide Web
where you can get the latest technical information and download device drivers
and updates. To access these pages, go to
http://www.ibm.com/supportportal/and follow the instructions.

Getting help and information from the World Wide Web

On the World Wide Web, the IBM website has up-to-date information about IBM
systems, optional devices, services, and support. You can find service information
for IBM systems and optional devices at http://www.ibm.com/supportportal/.
© Copyright IBM Corp. 2012
are turned on.
diagnostic tools that come with your system.
check for technical information, hints, tips, and new device drivers or to submit a
request for information.
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