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PPENDIX
Getting Help and Technical
Assistance
If you need help, service, or technical assistance or just want more information about IBM products,
you will find a wide variety of sources available from IBM to assist you. This section contains
information about where to go for additional information about IBM and IBM products, what to do
if you experience a problem with your system, and whom to call for service, if it is necessary.
Before You Call
This section lists the safety messages that appear within this manual.
Before you call, make sure that you have taken these steps to try to solve the problem yourself:
Check all cables to make sure that they are connected.
Check the power switches to make sure that the system and any optional devices are turned on.
Use the troubleshooting information in your system documentation, and use the diagnostic
tools that come with your system. Information about diagnostic tools is in the Problem
Determination and Service Guide on the IBM Documentation CD that comes with your system.
Go to the IBM support website at
information, hints, tips, and new device drivers or to submit a request for information.
You can solve many problems without outside assistance by following the troubleshooting
procedures that IBM provides in the online help or in the documentation that is provided with your
IBM product. The documentation that comes with IBM systems also describes the diagnostic tests
that you can perform. Most systems, operating systems, and programs come with documentation
that contains troubleshooting procedures and explanations of error messages and error codes. If you
suspect a software problem, see the documentation for the operating system or program.
Copyright IBM Corp. 2011
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