Display Incoming Calls; Trace A Malicious Call - Avaya 6120 User Manual

While on an active call
To record a caller's number for
accounting purposes:

Display incoming calls

Use the Display feature to display a second incoming caller's number and name
(if available) during an active call, without interfering with the call in progress.
To view the information on an
incoming call while on a call in
progress:

Trace a malicious call

Use the Malicious Call Trace feature to trace nuisance calls within your system.
To use Call Trace while on a call:
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1. Press the Call Party
the caller on hold. The entered number
displays.
2. Enter a charge account number or the
caller's number.
3. Press the Call Party
the call.
1. Press the Line
Feature Keys menu.
2. Press the number that corresponds to the
Display feature to activate the feature.
3. Press the Line
Feature Keys menu.
4. Press the number key that corresponds
to the flashing line. The call waiting
information displays.
1. Press the Line
Feature Keys menu.
2. Press the number key that corresponds
to the Call Trace
soft key to place
soft key to return to
button to access the
button to access the
button to access the
feature.