CognitiveTPG A798 User Manual
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CognitiveTPG A798 User Manual

Thermal receipt printer
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Download this manual See also: Programming Manual, Setup Manual
A798 Thermal Receipt Printer

User Guide

Made under one or more of the following U.S. patents:
4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916,
5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450,
6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754,
6739773, 6784909.

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Summary of Contents for CognitiveTPG A798

  • Page 1: User Guide

    A798 Thermal Receipt Printer User Guide Made under one or more of the following U.S. patents: 4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916, 5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450, 6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754, 6739773, 6784909.
  • Page 2 Made under one or more of the following U.S. patents: 4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916, 5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450, 6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754, 6739773, 6784909. Web Site http://www.TPGprinters.com A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. A 10/07...

  • Page 3: Table Of Contents

    Communication cables ..............16 RS-232C cable (9-pin and 25-pin) and Parallel ........16 USB cable ......................17 Powered USB cable ................... 17 Power supply cable ................18 Cable routing ..................19 Test the printer ..................19 10/07 A798-UG00001 Rev. A A798 Thermal Receipt Printer: User Guide...
  • Page 4 Quali ed Paper Grades ..............30 Cash drawers ..................31 Power supply and power cords ............31 Wall-mount kits .................32 Documentation and utilities ............32 A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. A A798-UG00001 Rev. A 10/07...

  • Page 5: Chapter 1: About This Guide

    The A798 Programming Guide has been developed as a companion to the User Guide and includes additional programming information. The A798 Service Guide is available to qualified service technicians who have been certified by TPG to perform advanced procedures.

  • Page 6: Chapter 2: About The Printer

    Description of printer The A798 thermal receipt printer is easy to install, use, and maintain. Utilizing TPG’s Clam shell design, simply snap open the receipt cover and drop the paper roll in place. You never need to change a printer ribbon or cartridge because it uses thermal printer technology.

  • Page 7: Printer Controls

    The connector cover provides protection and strain relief for the printer connectors and cables. This cover should remain on the printer and utilized as described in Chapter 3, Cable routing. 10/07 10/07 A798-UG00001 Rev. A A798-UG00001 Rev. A A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide...

  • Page 8: Available Printer Con Gurations

    Model A798-XX0X-XXXX Ithaca, N.Y. Cust. Part No. Assembled in Revision Mexico Serial No. Canada ICES/NMB-003 Class/Classe A Serial Label Callout.eps A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. A A798-UG00001 Rev. A 10/07 10/07...

  • Page 9: Standard Features

    • Power cords: US, SEV, UK AC, and Australia AC cords Printing features The A798 printer is versatile, with diverse printing options available. Text, graphics, and bar codes can be presented in many different forms and sizes. For more information on programming the printer to change text, graphics, or other characteristics, refer to the A798 Programming Guide.
  • Page 10 Chapter 2: About the Printer A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. A A798-UG00001 Rev. A 10/07 10/07...

  • Page 11: Chapter 3: Setting Up The Printer

    (in plastic bag) with Power Supply with Starter Roll Inside Printer Cable and Cord (Optional) Cardboard Accessory Sleeve Cardboard Printer Sleeve Shipping Carton 10/07 10/07 A798-UG00001 Rev. A A798-UG00001 Rev. A A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide...

  • Page 12: Load Or Change The Receipt Paper

    Note: If the paper jams, make sure the roll is inserted correctly. Check the illustration above for proper orientation. 6 Tear the excess paper off against the blade in the cover (6). A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev.

  • Page 13: Changing The Paper Path Width

    Changing the paper path width The A798 can be adjusted to print on paper rolls with widths of 58 or 60 mm. To perform this adjustment, please refer to the A798 Service Guide. A trained service technician must perform this adjustment.

  • Page 14: Mounting The 55-Watt Power Supply On A Vertical Surface

    Supply the printer. Mount the bracket using the instructions Power provided with the A798 power supply wall-mount kit. Supply 2 Set the power supply (K301, available separately) onto the bracket and secure with the provided tie wrap.

  • Page 15: Connect The Cables

    Note: If installing two cash drawers, you will need to obtain a Y-cable as shown in the illustration below. 10/07 10/07 A798-UG00001 Rev. A A798-UG00001 Rev. A A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide...

  • Page 16: Communication Cables

    3 Attach the communication cable to the communication connector, shown in the center in the illustration. Tighten the screws to secure the cable and ensure a stable connection. 4 Connect the cable to the host computer. A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. A A798-UG00001 Rev.

  • Page 17: Usb Cable

    3 Route the cable from the printer through the strain relief tab as shown under Cable Routing on page 19. 4 Plug the computer end of the USB cable into the computer. 10/07 10/07 A798-UG00001 Rev. A A798-UG00001 Rev. A A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide...

  • Page 18: Power Supply Cable

    WARNING! Using this device without a grounded outlet is a safety hazard and voids the printer Warranty, Safety, FCC and CE Mark designation. A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. A A798-UG00001 Rev.

  • Page 19: Cable Routing

    (4). For further instructions, see Chapter 4: Using the printer, “Configuring the printer” (page 20). 10/07 10/07 A798-UG00001 Rev. A A798-UG00001 Rev. A A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide...

  • Page 20: Chapter 4: Using The Printer

    TPG does not recommend that users change the printer configuration. Additional information on configuring the printer is found in the A798 Programming Guide. Hint: The printer is shipped with a test printout that includes the preset configuration. If you run into problems after changing the printer configuration, use these settings as a default.
  • Page 21 “yes” or validating selection). 10/07 10/07 A798-UG00001 Rev. A A798-UG00001 Rev. A A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide...
  • Page 22 Chapter 4: Using the Printer *** A798 – Diagnostics Form *** Model number A798-720D-TD00 Serial number C073400014 Boot Firmware Revision V1.00 08D3 189-7940154A Flash Firmware Revision V1.00 D70C 189-7940155A H/W parameters Flash Memoriy Size 2 Mbytes Flash Logos/Fonts 1152 kbytes...

  • Page 23: Monochrome Paper Print Density

    A warning is printed, followed by the density adjustment selections. Enter clicks for selection, then hold button down at least 1 second to validate. 10/07 10/07 A798-UG00001 Rev. A A798-UG00001 Rev. A A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide...

  • Page 24: When To Change The Receipt Paper

    Whenever the thermal mechanism is replaced, if the letter on the the mechanism is different from the head setting, you must enter the configuration menu and set the printhead to match. (See A798 Service Guide for replacing the thermal mechanism.) A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev.

  • Page 25: Preventing Overheating Of The Printhead

    • Graphics are approximately 40% dot coverage. • Barcodes are approximately 50% dot coverage. • A solid black line is 100% dot coverage. 10/07 10/07 A798-UG00001 Rev. A A798-UG00001 Rev. A A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide...

  • Page 26: Troubleshooting The Printer

    Printer beeps and ashes These all indicate serious Stop using the printer Contact your authorized green LED in various conditions service representative combinations A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. A A798-UG00001 Rev. A 10/07 10/07...

  • Page 27: Printing Issues

    Do not try to clean within the printer except as noted in the A798 Service Guide, Chapter 4: Cleaning and Maintenance.

  • Page 28: Printer Does Not Function

    USB cable, reset the printer, and reboot the host computer; check that USB cable are properly connected on both ends A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. A A798-UG00001 Rev. A 10/07 10/07...

  • Page 29: Chapter 5: Paper And Supplies

    The above figures are based on a core diameter of 22 ± 0.5 mm (0.87”) outside,11.5 ± 0.5 mm (0.45”) inside. 10/07 10/07 A798-UG00001 Rev. A A798-UG00001 Rev. A A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide...

  • Page 30: Quali Ed Paper Grades

    5–12–8 Ginza Chuo-ku Fax: (81)3–5550–2950 PD–170R (Light) Tokyo 104, Japan PD–160R (Standard) Koehler UK LTD. (GB) Voice: (44)1322–661010 KT55–F20 (Standard) A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. A A798-UG00001 Rev. A 10/07 10/07...

  • Page 31: Cash Drawers

    Power supply cord (to outlet) United States A798-K320 International (no plug) A798-K321 United Kingdom A798-K322 S.E.V. A798-K323 Australia A798-K324 International (with plug) A798-K326 10/07 10/07 A798-UG00001 Rev. A A798-UG00001 Rev. A A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide...

  • Page 32: Wall-Mount Kits

    A798 Programming Guide* A798–PG00001 A798 Service Guide A798–SG00001 (TPG certi ed service technicians only) A798 Setup Guide* A798–SUG00001 * Downloadable from TPG web site http://www.TPGprinters.com (documentation provided in .pdf format) A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. A 10/07...
  • Page 33 10/07 A798-UG00001 Rev. A A798 Thermal Receipt Printer: User Guide...
  • Page 34 A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. A 10/07...

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