CognitiveTPG A798 User Manual
Thermal receipt printer
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- Programming manual (121 pages) ,
- User manual (34 pages) ,
- Setup manual (4 pages)
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A798 Thermal Receipt Printer
User Guide
Made under one or more of the following U.S. patents:
4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916,
5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450,
6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754,
6739773, 6784909.
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Table of Contents
Related Manuals for CognitiveTPG A798
Summary of Contents for CognitiveTPG A798
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Page 1: User Guide
A798 Thermal Receipt Printer User Guide Made under one or more of the following U.S. patents: 4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916, 5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450, 6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754, 6739773, 6784909. - Page 2 A shielded (360 degree) interface cable must be used with this product. The shield must be connected to the frame or earth ground connection or earth ground reference at EACH end of the cable. Use of a cable other than described here will require that you test the cable with the CognitiveTPG printer and your system for FCC and CE mark certification.
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Page 3: Table Of Contents
Communication cables ..............15 RS-232C cable (9-pin and 25-pin) and Parallel ........15 Powered USB cable ................... 16 USB cable ......................16 Power supply cable ................17 Cable routing ..................18 Test the printer ..................18 10/2013 A798-UG00001 Rev. E1 A798 Thermal Receipt Printer: User Guide... - Page 4 Thermal paper specifications ............29 Qualified Paper Grades ..............30 Cash drawers ..................31 Power supply and power cords ............31 Documentation and utilities ............31 A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. E1 A798-UG00001 Rev. E1 10/2013...
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Page 5: Chapter 1: About This Guide
The guide is designed to help you find the information you need quickly and easily, whether you are installing, servicing, or making adjustments to a CognitiveTPG printer. The chapter headings are self-explanatory, and the index at the back can also point you in the right direction. - Page 6 Chapter 2: About the Printer A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. E1 10/2013...
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Page 7: Chapter 2: About The Printer
Description of printer The A798 thermal receipt printer is easy to install, use, and maintain. Utilizing CognitiveTPG’s clamshell design, simply snap open the receipt cover and drop the paper roll in place. You never need to change a printer ribbon or cartridge because it uses thermal print technology. -
Page 8: Printer Controls
The connector cover provides protection and strain relief for the printer connectors and cables. This cover should remain on the printer and utilized as described in Chapter 3, Cable routing. A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. E1 10/2013... -
Page 9: Available Printer Configurations
I = Power Supply and International Cord 1 = Gray N = No Power Cord 2 = Dark Gray P = Power Supply 7 = Black U = Power Supply and UK Cord A798 -XX0X-XXXX 10/2013 A798-UG00001 Rev. E1 A798 Thermal Receipt Printer: User Guide... -
Page 10: Standard Features
• Power cords: US, UK AC, and International AC cords Printing features The A798 printer is versatile, with diverse printing options available. Text, graphics, and bar codes can be presented in many different forms and sizes. For more information on programming the printer to change text, graphics, or other characteristics, refer to the A798 Programming Guide. -
Page 11: Chapter 3: Setting Up The Printer
• Setup Guide and CD • Power supply with cable and cord (if ordered) • Printer-host communication cable (if ordered) To report any missing items or shipping-related problems, contact your representative or call CognitiveTPG customer service at (877) 209-0156 Setup Guide and CD... -
Page 12: Changing The Paper Path Width
Changing the paper path width The A798 can be adjusted to print on paper rolls with widths of 58 or 60 mm. To perform this adjustment, please refer to the A798 Service Guide. A trained service technician must perform this adjustment. -
Page 13: Mounting The Printer On A Vertical Surface
4 Close the cover. Print a sample to verify spill guard is properly installed. Caution: Damage to spill guard may occur if removed improperly. Contact tech support for assistance. Click! 10/2013 A798-UG00001 Rev. E1 A798 Thermal Receipt Printer: User Guide... -
Page 14: Connect The Cables
3 Route the cable up and through the strain relief clip above the connector and through the opening in the connector cover when shut. Note: If installing two cash drawers, you will need to obtain a Y-cable as shown in the illustration below. A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. E1 10/2013... -
Page 15: Communication Cables
3 Attach the communication cable to the communication connector, shown in the center in the illustration. Tighten the screws to secure the cable and ensure a stable connection. 4 Connect the cable to the host computer. 10/2013 A798-UG00001 Rev. E1 A798 Thermal Receipt Printer: User Guide... -
Page 16: Powered Usb Cable
Unlike the other connections, the USB cable may be attached and detached while the system is operating. Using the USB connector with the printer requires that you install the CognitiveTPG USB driver appropriate for your system. If you are replacing a USB-equipped CognitiveTPG printer, you may not need to reinstall the driver. -
Page 17: Power Supply Cable
4 Plug the power supply into a grounded outlet. When it is properly powered, the green LED on the top of the printer will light up. WARNING! Using this device without a grounded outlet is a safety hazard and voids the printer Warranty, Safety, FCC and CE Mark designation. 10/2013 A798-UG00001 Rev. E1 A798 Thermal Receipt Printer: User Guide... -
Page 18: Cable Routing
If the printer is functioning normally, it will beep once. If it responds differently, look in Chapter 4: Using the Printer, “Troubleshooting the printer” (page 25) or use the interactive Printer Troubleshooting Guide on the CognitiveTPG website at www.cognitivetpg.com. If problem persists, contact CognitiveTPG for technical support. -
Page 19: Chapter 4: Using The Printer
CognitiveTPG does not recommend that users change the printer configuration. Additional information on configuring the printer is found in the A798 Programming Guide. Hint: The printer is shipped with a test printout that includes the preset configuration. If you run into problems after changing the printer configuration, use these settings as a default. -
Page 20: To Enter The Configuration Mode
• The diagnostic printout verifies your new settings. selection to be made (see sample printout on the next page; short clicks are used, except when answering “yes” or validating selection). A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. E1 10/2013... - Page 21 Chapter 4: Using the Printer *** A798 – Diagnostics Form *** ********* ********** *** A795 - Diagnostics Form *** MAIN MENU ******************************* Model number : A795-2119 Serial number : A012251287 Select a sub-menu : Model number A798-720D-TD00 - EXIT -> 1 click...
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Page 22: Monochrome Paper Print Density
Warning: Choose an energy level no higher than necessary to achieve a dark printout.Failure to observe this rule may result in a printer service call or voiding of the printer warranty. Running at a higher energy level will reduce the printhead life. Consult your CognitiveTPG representative or CognitiveTPG technical support if you have any questions. -
Page 23: When To Change The Receipt Paper
Whenever the thermal mechanism is replaced, if the letter on the the mechanism is different from the head setting, you must enter the configuration menu and set the printhead to match. (See A798 Service Guide for replacing the thermal mechanism.) 10/2013 A798-UG00001 Rev. -
Page 24: Preventing Overheating Of The Printhead
• A full line of text characters (every cell on the line has a character in it) is approximately 25% dot coverage. • Graphics are approximately 40% dot coverage. • Barcodes are approximately 50% dot coverage. • A solid black line is 100% dot coverage. A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. E1 10/2013... -
Page 25: Troubleshooting The Printer
The printer is simple and generally trouble-free, however unexpected conditions may arise. Use the charts below to diagnose and solve these printer conditions, or use the interactive Printer Troubleshooting Guide on the CognitiveTPG website at www.cognitivetpg.com. To resolve complex issues, you may need to contact a service representative. -
Page 26: Printing Issues
Note: If paper has been used which is not on the CognitiveTPG recommend paper list, resulting in a dirty printhead, the printhead may require cleaning prior to switching back to CognitiveTPG recommended paper. See Chapter 5 for a list. -
Page 27: Printer Does Not Function
“Connect the cables” (See page 14) is on or off ) seconds, reconnect the USB cable, reset the printer, and reboot the host computer; check that USB cable are properly connected on both ends 10/2013 A798-UG00001 Rev. E1 A798 Thermal Receipt Printer: User Guide... - Page 28 Chapter 4: Using the Printer A798 Thermal Receipt Printer: User Guide A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. E1 A798-UG00001 Rev. E1 10/2013 10/2013...
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Page 29: Chapter 5: Paper And Supplies
Printer parts, accessories, and small quantities of paper can be ordered directly from CognitiveTPG. While the CognitiveTPG part numbers are listed here for your convenience, keep in mind that these numbers may change before this guide is outdated. To place an order or get more non-technical information, call your CognitiveTPG representative or the sales line at (800) 732-8950. -
Page 30: Qualified Paper Grades
Chapter 5: Paper and Supplies Qualified Paper Grades Contact the converter of your choice to order paper. CognitiveTPG recommends the following paper grades produced by their respective manufacturers. Visit our website www.CognitiveTPG.com for updates to the list. There are a number of paper converters qualified to provide this paper, provided the POS rolls are from these recommended grades. -
Page 31: Cash Drawers
A798–UG00001 A798 Programming Guide* A798–PG00001 A798 Service Guide A79x–SERV001 (CognitiveTPG certified service technicians only) A798 Setup Guide* A798–SUG0001 * Downloadable from CognitiveTPG web site http://www.cognitivetpg.com (documentation provided in .pdf format) 10/2013 A798-UG00001 Rev. E1 A798 Thermal Receipt Printer: User Guide... - Page 32 A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. E1 10/2013...