CognitiveTPG A799 User Manual
Tpg a799 two-color thermal receipt printer
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Also See for A799:
- Programming manual (142 pages) ,
- User manual (36 pages) ,
- Setup manual (13 pages)
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Contains TPG LogoEZ® colorization
utility information.
Made under one or more of the following U.S. patents:
4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916,
5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450,
6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754,
6739773, 6784909.
A799 Two-Color Thermal Receipt Printer
User Guide
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Table of Contents
Related Manuals for CognitiveTPG A799
Summary of Contents for CognitiveTPG A799
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Page 1: User Guide
A799 Two-Color Thermal Receipt Printer User Guide Contains TPG LogoEZ® colorization utility information. Made under one or more of the following U.S. patents: 4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916, 5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450, 6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754,... - Page 2 A shielded (360 degree) interface cable must be used with this product. The shield must be connected to the frame or earth ground connection or earth ground reference at EACH end of the cable. Use of a cable other than described here will require that you test the cable with the TPG printer and your system for FCC and CE mark compliance.
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Page 3: Table Of Contents
USB cable ......................17 Powered USB cable ................... 17 Ethernet communication cable ..............18 Power supply cable ................18 Cable routing ..................19 Test the printer ..................19 Chapter 4: Using the Printer ...............20 12/08 A799-UG00001 Rev. C A799 Two-Color Thermal Receipt Printer: User Guide... - Page 4 Ordering from TPG ................29 Ordering thermal paper ..............29 Thermal paper specifications ............29 Qualified Paper Grades ..............30 Cash drawers ..................31 Power supply and power cords ............31 Documentation and utilities ............31 A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. C 12/08...
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Page 5: Chapter 1: About This Guide
The guide is designed to help you find the information you need quickly and easily, whether you are installing, servicing, or making adjustments to a TPG printer. The chapter headings are self-explanatory, and the index at the back can also point you in the right direction. -
Page 6: Chapter 2: About The Printer
Description of printer The A799 ColorPOS two-color thermal receipt printer is easy to install, use, and maintain. Utilizing TPG’s Clam shell ® design, simply snap open the receipt cover and drop the paper roll in place. You never need to change a printer ribbon or cartridge because it uses thermal print technology. -
Page 7: Printer Controls
The connector cover provides protection and strain relief for the printer connectors and cables. This cover should remain on the printer and utilized as described in Chapter 3, Cable routing. 12/08 A799-UG00001 Rev. C A799 Two-Color Thermal Receipt Printer: User Guide... -
Page 8: Available Printer Configurations
7 = Black U = Power Supply and UK Cord Model A799-XX0X-XXXX Ithaca, N.Y. Cust. Part No. Assembled in Revision Mexico Serial No. anada I NM lass lasse A A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. C 12/08... -
Page 9: Standard Features
Paper cutter standard on all units. Linerless label Factory-installed options • 8 MB memory • Cabinet color with or without TPG logos Add-on options For part numbers and additional ordering information, refer to Chapter 5: Paper and Supplies. • Wall mount kit for printer •... -
Page 10: Printing Features
Chapter 2: About the Printer Printing features The A799 printer is versatile, with diverse printing options available. Text, graphics, and bar codes can be presented in many different forms and sizes. For more information on available options, LogoEZ colorization utility and programming ®... -
Page 11: Chapter 3: Setting Up The Printer
• Setup Guide and CD • Power supply with cable and cord (if ordered) • Printer-host communication cable (if ordered) To report any missing items or shipping-related problems, contact your representative or call TPG customer service at (877) 209-0156 Setup Guide and CD... -
Page 12: Load Or Change The Receipt Paper
Chapter 3: Setting up the Printer Load or change the receipt paper Caution: You must use qualified paper rolls with TPG printers. The list of qualified paper is in Chapter 5. Using unqualified paper may void the warranty. You will later use the same procedure to change the receipt paper as you will to load it during installation. The minor difference is noted in the directions below. -
Page 13: Adjusting Paper Low Setting
Changing the paper path width The A799 can be adjusted to print on paper rolls with widths of 58 or 60 mm. To perform this adjustment, please refer to the A799 Service Guide. A trained service technician must perform this adjustment. -
Page 14: Mounting The Printer On A Vertical Surface
Chapter 3: Setting up the Printer Mounting the printer on a vertical surface (using optional kit TPG-K260) 1 Select a location that allows adequate support for the printer and is within easy cable length of the host. 2 Follow the instructions provided with wall-mount kit �������... -
Page 15: Connect The Cables
3 Route the cable up and through the strain relief clip above the connector and through the opening in the connector cover when shut. Note: If installing two cash drawers, you will need to obtain a Y-cable as shown in the illustration below. 12/08 A799-UG00001 Rev. C A799 Two-Color Thermal Receipt Printer: User Guide... -
Page 16: Communication Cables
3 Attach the communication cable to the communication connector, shown in the center in the illustration. Tighten the screws to secure the cable and ensure a stable connection. 4 Connect the cable to the host computer. A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. C 12/08... -
Page 17: Usb Cable
Unlike the other connections, the USB cable may be attached and detached while the system is operating. Using the USB connector with the printer requires that you install the TPG USB driver appropriate for your system. If you are replacing a USB-equipped TPG printer, you may not need to reinstall the driver. -
Page 18: Ethernet Communication Cable
4 Plug the power supply into a grounded outlet. When it is properly powered, the green LED on the top of the printer will light up. WARNING! Using this device without a grounded outlet is a safety hazard and voids the printer Warranty, Safety, FCC and CE Mark designation. A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. C 12/08... -
Page 19: Cable Routing
If the printer is functioning normally, it will beep once. If it responds differently, look in Chapter 4: Using the Printer, “Troubleshooting the printer” (page 26) or contact TPG for technical support. The printer will arrive for installation pre-configured. The printer’s current configuration appears on the test (diagnostics) printout. -
Page 20: Chapter 4: Using The Printer
Hint: The printer is shipped with a test printout that includes the preset configuration. If you run into problems after changing the printer configuration, use these settings as a default. For guidance or assistance, you may contact an TPG representative. -
Page 21: To Enter The Configuration Mode
• The printer pauses and waits for a main menu selection to be made (see sample printout on the next page; short clicks are used, except when answering “yes” or validating selection). 12/08 A799-UG00001 Rev. C A799 Two-Color Thermal Receipt Printer: User Guide... - Page 22 �������������������������� Print test and Configuration menu samples. Samples will vary depending on the printer model. (Shown approximately 60% of size) Short clicks are used in the main menu selections. A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. C 12/08...
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Page 23: Monochrome Paper Print Density
Running at a higher energy level will reduce the printhead life. Consult your TPG representative or TPG technical support if you have any questions. When the printer prints high-density print lines (text or graphics), it automatically slows down. -
Page 24: When To Change The Receipt Paper
Note: When changing the type of paper being used, you must set the printer to the new paper type. This is done through the command 1D 81 m n or through the configuration menu. (See A799 Programming Guide for command usage or page 21 to enter configuration menu.) -
Page 25: Preventing Overheating Of The Printhead
• A full line of text characters (every cell on the line has a character in it) is approximately 25% dot coverage. • Graphics are approximately 40% dot coverage. • Barcodes are approximately 50% dot coverage. • A solid black line is 100% dot coverage. 12/08 A799-UG00001 Rev. C A799 Two-Color Thermal Receipt Printer: User Guide... -
Page 26: Troubleshooting The Printer
(two-tone—low frequency, on and is ready to operate high frequency) Printer beeps and flashes These all indicate serious Stop using the printer Contact your authorized green LED in various conditions service representative combinations A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. C 12/08... -
Page 27: Printing Issues
Note: If paper has been used which is not on the TPG recommend paper list, resulting in a dirty printhead, the printhead may require cleaning prior to switching back to TPG recommended paper. See Chapter 5 for a list. If non- recommended paper is used over an extended period, attempting to clean the printhead will have little effect on print quality. -
Page 28: Printer Does Not Function
“Connect the cables” (See page 15) is on or off ) seconds, reconnect the USB cable, reset the printer, and reboot the host computer; check that USB cable are properly connected on both ends A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. C 12/08... -
Page 29: Chapter 5: Paper And Supplies
Ordering from TPG Printer parts, accessories, and small quantities of paper can be ordered directly from TPG. While the TPG part numbers are listed here for your convenience, keep in mind that these numbers may change before this guide is outdated. To place an order or get more non-technical information, call your TPG representative or the sales line at (800) 732-8950. -
Page 30: Qualified Paper Grades
Chapter 5: Paper and Supplies Qualified Paper Grades Contact the converter of your choice to order paper. TPG recommends the following paper grades produced by their respective manufacturers. There are a number of paper converters qualified to provide this paper, provided the POS rolls are from these recommended grades. -
Page 31: Cash Drawers
A799 Service Guide A79x–SERV001 (TPG certified service technicians only) A799 Setup Guide* A799–SUG0001 TPG LogoEZ colorization utility* ® * Downloadable from TPG website http://www.CognitiveTPG.com (documentation provided in .pdf format) 12/08 A799-UG00001 Rev. C A799 Two-Color Thermal Receipt Printer: User Guide...