CognitiveTPG A799II User Manual
Two-color thermal receipt printer
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Also See for A799II:
- Programming manual (184 pages) ,
- User manual (36 pages) ,
- Setup manual (2 pages)
Related Manuals for CognitiveTPG A799II
Summary of Contents for CognitiveTPG A799II
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Page 1: User Guide
A799II Two-Color Thermal Receipt Printer User Guide Includes CognitiveTPG LogoEZ® colorization utility and Receiptware® marketing software information. - Page 2 100-240 Vac, 1.6 A, 50/60 Hz, output rated 24 Vdc, 2.5 A for 60 watt unit. Use of this product with a power supply other than the CognitiveTPG power supply will require you to test the power supply and CognitiveTPG printer for FCC and CE mark certification.
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Page 3: Table Of Contents
Powered USB cable ................... 17 Ethernet communication cable ..............18 Power supply cable ................18 Cable routing ..................19 Connecting the Printer via Bluetooth ..........19 Windows 7 ......................19 iOS ........................... 20 Android ......................... 20 4/2016 A799-2UG0000 Rev. C A799II Two-Color Thermal Receipt Printer: User Guide... - Page 4 Power supply and power cords ............32 Appendix A: Alternative LED Patterns ..........33 Setting Printer to Have Alternative LED Patterns ......33 A799II Two-Color Thermal Receipt Printer: User Guide A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev. C A799-2UG0000 Rev. C...
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Page 5: Chapter 1: About This Guide
User Guide and includes additional programming information. The Service Guide is available to qualified service technicians who have been certified by CognitiveTPG to perform advanced procedures. Because of the printer’s wide array of printing capabilities, you may prefer to contact CognitiveTPG support for more assistance. -
Page 6: Chapter 2: About The Printer
Description of printer The A799II ColorPOS two-color thermal receipt printer is easy to install, use, and maintain. Utilizing CognitiveTPG’s ® Clamshell design, simply snap open the receipt cover and drop the paper roll in place. You never need to change a printer ribbon or cartridge because it uses thermal print technology. -
Page 7: Printer Controls
The connector cover provides protection and strain relief for the printer connectors and cables. This cover should remain on the printer and utilized as described in Chapter 3, Cable routing. 4/2016 A799-2UG0000 Rev. C A799II Two-Color Thermal Receipt Printer: User Guide... -
Page 8: Available Printer Configurations
I = Power Supply and International Cord 1 = Gray N = No Power Cord 2 = Dark Gray P = Power Supply 7 = Black U = Power Supply and UK Cord A799-XX0X-XXXX A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev. C 4/2016... -
Page 9: Standard Features
• USB, 9 Pin RS232, Ethernet, Bluetooth, and Powered USB. Note: For all optional interfaces except Powered USB, the USB port is included. • Black Mark Sensor • Cabinet color with or without CognitiveTPG logos 4/2016 A799-2UG0000 Rev. C A799II Two-Color Thermal Receipt Printer: User Guide... -
Page 10: Add-On Options
, downloadable marketing software ® Printing features The A799II printer is versatile, with diverse printing options available. Text, graphics, and bar codes can be presented in many different forms and sizes. For more information on available options, LogoEZ colorization utility, Receiptware ®... -
Page 11: Chapter 3: Setting Up The Printer
• Setup Guide • Power supply with cable and cord (if ordered) • Printer-host communication cable (if ordered) To report any missing items or shipping-related problems, contact your representative or call CognitiveTPG customer service at (800) 732-8950, option 4. Setup Guide... -
Page 12: Load Or Change The Receipt Paper
Load or change the receipt paper Caution: You must use qualified paper rolls with CognitiveTPG printers. The list of qualified paper is in Chapter 5; refer to the website www.CognitiveTPG.com for update to this list. Using unqualified paper may void the warranty. -
Page 13: Adjusting Paper Low Setting
Changing the paper path width The A799II can be adjusted to print on paper rolls with widths of 58 or 60 mm. To perform this adjustment, please refer to the Service Guide. A trained service technician must perform this adjustment. -
Page 14: Mounting The Printer On A Vertical Surface
4 Close the cover. Print a sample to verify spill guard is properly installed. Caution: Damage to spill guard may occur if removed improperly. Contact tech support for assistance. Click! A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev. C 4/2016... -
Page 15: Connect The Cables
3 Route the cable up and through the strain relief clip above the connector and through the opening in the connector cover when shut. Note: If installing two cash drawers, you will need to obtain a Y-cable as shown in the illustration below. 4/2016 A799-2UG0000 Rev. C A799II Two-Color Thermal Receipt Printer: User Guide... -
Page 16: Communication Cables
3 Attach the communication cable to the communication connector, shown in the center in the illustration. Tighten the screws to secure the cable and ensure a stable connection. 4 Connect the cable to the host computer. A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev. C 4/2016... -
Page 17: Usb Cable
Note: If the printer is configured to use CommClass USB, you must install the CommClass USB driver on the host computer. The driver is available for download from the website at www.CognitiveTPG.com. Powered USB cable... -
Page 18: Ethernet Communication Cable
4 Plug the power supply into a grounded outlet. When it is properly powered, the green LED on the top of the printer will light up. WARNING! Using this device without a grounded outlet is a safety hazard and voids the printer Warranty, Safety, FCC and CE Mark designation. A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev. C 4/2016... -
Page 19: Cable Routing
Select the printer and the COM port number associated with it. Once the driver has loaded, the printer will be added. Open “Devices and Printers” from the Start Menu and right click the new printer, “CognitiveTPG Receipt.” Choose “Printer Properties” and print a test page. -
Page 20: Ios
If the printer is functioning normally, it will beep once. If it responds differently, look in Chapter 4: Using the Printer, “Troubleshooting the printer” (page 27) or use the interactive tech support tool on the website, www.CognitiveTPG.com, or contact CognitiveTPG for technical support. -
Page 21: Chapter 4: Using The Printer
CognitiveTPG does not recommend that users change the printer configuration. Additional information on configuring the printer is found in the Programming Guide. -
Page 22: To Enter The Configuration Mode
Printer Configuration Menu, and waits for a main menu selection to be made (see sample printout on the next page; short clicks are used, except when answering “yes” or validating selection). A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev. C 4/2016... - Page 23 : Ignore Resident Code Pages : 437, 720, 737, 775, 850 852, 857, 858, 860, 862... ***To Enter Printer Con g Menu*** Press Feed Button Within the Next Two Seconds 4/2016 A799-2UG0000 Rev. C A799II Two-Color Thermal Receipt Printer: User Guide...
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Page 24: Energy-Savings
Warning: Choose an energy level no higher than necessary to achieve a dark printout.Failure to observe this rule may result in a printer service call or voiding of the printer warranty. Running at a higher energy level will reduce the printhead life. Consult your CognitiveTPG representative or CognitiveTPG technical support if you have any questions. -
Page 25: Color Density
Warning: Choose an energy level no higher than necessary to achieve a dark printout. Failure to observe this rule may result in a printer service call or voiding of the printer warranty. Running at a higher energy level will reduce the printhead life. Consult your CognitiveTPG representative or CognitiveTPG technical support if you have any questions. -
Page 26: Maximum Power Setting
25% dot coverage. • Graphics are approximately 40% dot coverage. • Barcodes are approximately 50% dot coverage. • A solid black line is 100% dot coverage. A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev. C 4/2016... -
Page 27: Troubleshooting The Printer
The printer is simple and generally trouble-free, however unexpected conditions may arise. Use the charts below to diagnose and solve these printer conditions, or use the interactive tech support tool at www.CognitiveTPG.com. To resolve complex issues, you may need to contact a service representative. - Page 28 Note: If paper has been used which is not on the CognitiveTPG recommend paper list, resulting in a dirty printhead, the printhead may require cleaning prior to switching back to CognitiveTPG recommended paper. See Chapter 5 for a list.
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Page 29: Printer Does Not Function
“Connect the cables” (See page 15) seconds, reconnect the USB cable, reset the printer, and reboot the host computer; check that USB cable are properly connected on both ends 4/2016 A799-2UG0000 Rev. C A799II Two-Color Thermal Receipt Printer: User Guide... -
Page 30: Chapter 5: Paper And Supplies
Printer parts, accessories, and small quantities of paper can be ordered directly from CognitiveTPG. While the CognitiveTPG part numbers are listed here for your convenience, keep in mind that these numbers may change before this guide is outdated. To place an order or get more non-technical information, call your CognitiveTPG representative or the sales line at (800) 732-8950. -
Page 31: Qualified Paper Grades
Chapter 5: Paper and Supplies Qualified Paper Grades Contact the converter of your choice to order paper. CognitiveTPG recommends the following paper grades produced by their respective manufacturers. There are a number of paper converters qualified to provide this paper, provided the POS rolls are from these recommended grades. -
Page 32: Cash Drawers
CognitiveTPG LogoEZ colorization utility* ® CognitiveTPG Receiptware marketing software* * Downloadable from CognitiveTPG website http://www.CognitiveTPG.com (documentation provided in .pdf format) A799II Two-Color Thermal Receipt Printer: User Guide A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev. C A799-2UG0000 Rev. C... -
Page 33: Appendix A: Alternative Led Patterns
Appendix A: Alternative LED Patterns Setting Printer to Have Alternative LED Patterns The A799II Printer can be set to show specific patterns of blinking for easier means to troubleshoot. To set the printer this way, send the following command: 1F 03 50 00 02.