CognitiveTPG A799 User Manual
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CognitiveTPG A799 User Manual

Two-color receipt printer
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Summary of Contents for CognitiveTPG A799

  • Page 1 For Help Call 1.800.241.6264 CognitiveTPG A799 Manual More information available at POSMicro.com QUESTIONS? BULk DISCOUNTS SE HaBLa Ask the experts at POSMicro.com. ESpañOL FREE SHIPPING* 1.800.241.6264 Live Chat Now support@POSMicro.com Monday - Friday 6 AM to 5 PM Pacific Time...

  • Page 2: User Guide

    A799 Two-Color Thermal Receipt Printer User Guide Contains TPG LogoEZ® colorization utility information. Made under one or more of the following U.S. patents: 4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916, 5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450, 6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754,...
  • Page 3 All other trademarks and registered trademarks are the property of their respective holders. Patents Made under one or more of the following U.S. patents: 4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916, 5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450, 6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754, 6739773, 6784909. Web Site http://www.CognitiveTPG.com...

  • Page 4: Table Of Contents

    USB cable ......................17 Powered USB cable ................... 17 Ethernet communication cable ..............18 Power supply cable ................18 Cable routing ..................19 Test the printer ..................19 Chapter 4: Using the Printer ...............20 12/08 A799-UG00001 Rev. C A799 Two-Color Thermal Receipt Printer: User Guide...
  • Page 5 Ordering from TPG ................29 Ordering thermal paper ..............29 Thermal paper specifications ............29 Qualified Paper Grades ..............30 Cash drawers ..................31 Power supply and power cords ............31 Documentation and utilities ............31 A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. C 12/08...

  • Page 6: Chapter 1: About This Guide

    The A799 Programming Guide has been developed as a companion to the User Guide and includes additional programming information. The A799 Service Guide is available to qualified service technicians who have been certified by TPG to perform advanced procedures.

  • Page 7: Chapter 2: About The Printer

    Paper Feed Button logo and colorization utility. See Programming Guide for more This printer is compatible with TPG’s LogoEZ ® information on obtaining this utility and using the LogoEZ commands. ® A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. C 12/08...

  • Page 8: Printer Controls

    The connector cover provides protection and strain relief for the printer connectors and cables. This cover should remain on the printer and utilized as described in Chapter 3, Cable routing. 12/08 A799-UG00001 Rev. C A799 Two-Color Thermal Receipt Printer: User Guide...

  • Page 9: Available Printer Configurations

    7 = Black U = Power Supply and UK Cord Model A799-XX0X-XXXX Ithaca, N.Y. Cust. Part No. Assembled in Revision Mexico Serial No. anada I NM lass lasse A A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. C 12/08...

  • Page 10: Standard Features

    • Enhanced spill resistant attachments: spill shield • Power supply: 55-watt • Power cords: US, SEV, UK AC, and Australia AC cords • LogoEZ , downloadable colorization utility ® 12/08 A799-UG00001 Rev. C A799 Two-Color Thermal Receipt Printer: User Guide...

  • Page 11: Printing Features

    Chapter 2: About the Printer Printing features The A799 printer is versatile, with diverse printing options available. Text, graphics, and bar codes can be presented in many different forms and sizes. For more information on available options, LogoEZ colorization utility and programming ®...

  • Page 12: Chapter 3: Setting Up The Printer

    (in Plastic Bag) Communication Cable (Optional) A798/A799 Printer (in plastic bag) with Power Supply with Starter Roll Inside Printer Cable and Cord (Optional) Cardboard Accessory Sleeve Cardboard Printer Sleeve Shipping Carton 12/08 A799-UG00001 Rev. C A799 Two-Color Thermal Receipt Printer: User Guide...

  • Page 13: Load Or Change The Receipt Paper

    Note: If the paper jams, make sure the roll is inserted correctly. Check the illustration above for proper orientation. 6 Tear the excess paper off against the blade in the cover (6). A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. C...

  • Page 14: Adjusting Paper Low Setting

    Changing the paper path width The A799 can be adjusted to print on paper rolls with widths of 58 or 60 mm. To perform this adjustment, please refer to the A799 Service Guide. A trained service technician must perform this adjustment.

  • Page 15: Mounting The Printer On A Vertical Surface

    2 Remove receipt cover and drill holes using a #5/32 or 4 mm drill bit (as shown). Open holes further by drilling with a 5/16 or 8 mm drill bit. 3 Position the spill shield to the printer. 4 Fasten spill shield to receipt cover with screws and washers provided. A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. C 12/08...

  • Page 16: Connect The Cables

    3 Route the cable up and through the strain relief clip above the connector and through the opening in the connector cover when shut. Note: If installing two cash drawers, you will need to obtain a Y-cable as shown in the illustration below. 12/08 A799-UG00001 Rev. C A799 Two-Color Thermal Receipt Printer: User Guide...

  • Page 17: Communication Cables

    3 Attach the communication cable to the communication connector, shown in the center in the illustration. Tighten the screws to secure the cable and ensure a stable connection. 4 Connect the cable to the host computer. A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. C 12/08...

  • Page 18: Usb Cable

    After you have completed setting up the printer, you can install the USB driver on the host computer. Download the USB driver to the host computer from the TPG corporate website at http://www.CognitiveTPG.com. Downloads can be found in the Service & Support section of the site.

  • Page 19: Ethernet Communication Cable

    4 Plug the power supply into a grounded outlet. When it is properly powered, the green LED on the top of the printer will light up. WARNING! Using this device without a grounded outlet is a safety hazard and voids the printer Warranty, Safety, FCC and CE Mark designation. A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. C 12/08...

  • Page 20: Cable Routing

    4 Close the receipt cover, continually holding the paper feed button until the configuration printout begins (4). For further instructions, see Chapter 4: Using the printer, “Configuring the printer” (page 20). 12/08 A799-UG00001 Rev. C A799 Two-Color Thermal Receipt Printer: User Guide...

  • Page 21: Chapter 4: Using The Printer

    TPG does not recommend that users change the printer configuration. Additional information on configuring the printer is found in the A799 Programming Guide. Hint: The printer is shipped with a test printout that includes the preset configuration. If you run into problems after changing the printer configuration, use these settings as a default.

  • Page 22: To Enter The Configuration Mode

    • The printer pauses and waits for a main menu selection to be made (see sample printout on the next page; short clicks are used, except when answering “yes” or validating selection). 12/08 A799-UG00001 Rev. C A799 Two-Color Thermal Receipt Printer: User Guide...
  • Page 23 �������������������������� Print test and Configuration menu samples. Samples will vary depending on the printer model. (Shown approximately 60% of size) Short clicks are used in the main menu selections. A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. C 12/08...

  • Page 24: Monochrome Paper Print Density

    Printer responds, “Hardware Options Menu,” and when scrolled prompts, “Set Color Density Adjustment?”. 3 Select “Yes”. A warning is printed, followed by the density adjustment selections. Enter clicks for selection, then hold button down at least 1 second to validate. 12/08 A799-UG00001 Rev. C A799 Two-Color Thermal Receipt Printer: User Guide...

  • Page 25: When To Change The Receipt Paper

    Note: When changing the type of paper being used, you must set the printer to the new paper type. This is done through the command 1D 81 m n or through the configuration menu. (See A799 Programming Guide for command usage or page 21 to enter configuration menu.)

  • Page 26: Preventing Overheating Of The Printhead

    • A full line of text characters (every cell on the line has a character in it) is approximately 25% dot coverage. • Graphics are approximately 40% dot coverage. • Barcodes are approximately 50% dot coverage. • A solid black line is 100% dot coverage. 12/08 A799-UG00001 Rev. C A799 Two-Color Thermal Receipt Printer: User Guide...

  • Page 27: Troubleshooting The Printer

    (two-tone—low frequency, on and is ready to operate high frequency) Printer beeps and flashes These all indicate serious Stop using the printer Contact your authorized green LED in various conditions service representative combinations A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. C 12/08...

  • Page 28: Printing Issues

    Do not try to clean within the printer except as noted in the A799 Service Guide, Chapter 4: Cleaning and Maintenance.

  • Page 29: Printer Does Not Function

    “Connect the cables” (See page 15) is on or off ) seconds, reconnect the USB cable, reset the printer, and reboot the host computer; check that USB cable are properly connected on both ends A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. C 12/08...

  • Page 30: Chapter 5: Paper And Supplies

    The above figures are based on a core diameter of 22 ± 0.5 mm (0.87”) outside,11.5 ± 0.5 mm (0.45”) inside. 12/08 A799-UG00001 Rev. C A799 Two-Color Thermal Receipt Printer: User Guide...

  • Page 31: Qualified Paper Grades

    P–320 BB (Blue and Black) P-320 GB (Green/Black) Mitsubishi Int’l Corp (USA) Voice: (212)605–2000 P–5035 (Light) 520 Madison Ave. Fax: (212)605–2597 T–8051 (Standard) New York, New York 10022-4223 TP–8065 (Standard) PB-770 (Blue/Black) A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. C 12/08...

  • Page 32: Cash Drawers

    A799 Service Guide A79x–SERV001 (TPG certified service technicians only) A799 Setup Guide* A799–SUG0001 TPG LogoEZ colorization utility* ® * Downloadable from TPG website http://www.CognitiveTPG.com (documentation provided in .pdf format) 12/08 A799-UG00001 Rev. C A799 Two-Color Thermal Receipt Printer: User Guide...

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