Obtaining Technical Assistance; Cisco Technical Support Website; Submitting A Service Request - Cisco 7301 Quick Start Manual

Replace the Cover and Power On the Router
Caution The DC return connection to this system is to remain isolated from the system frame and chassis (DC-I).
Figure 23 Replacing the Cover
Insert cover under router lip
1
Slide the cover under the lip on the top of the router and insert the tabs into their slots.
Step 1
Use a Phillips screwdriver to tighten the captive installation screws.
Step 2
Insert the power cables into the power receptacles on the router.
Step 3
Turn the power switch to the ON position to power on the router.
Step 4
9

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides
24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive
online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do
not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues
with Cisco products and technologies. The website is available 24 hours a day, 365 days a year at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service
contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are
those in which your network is minimally impaired or for which you require product information.) After you describe your
situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the
recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located
at this URL:
http://www.cisco.com/techsupport/servicerequest
2
Captive installation screws
2
1
33