Troubleshooting - Kodak i5000 series User Manual

6 Troubleshooting

Contents
Problem solving
Problem
Documents are jamming or multiple
documents are feeding
The scanner will not scan/
feed documents
A-61670 December 2010
Problem solving ......................................................................................... 6-1
Indicator lights and error codes.................................................................. 6-3
Upgrading software .................................................................................... 6-4
Contacting Service ..................................................................................... 6-4
Use the chart below as a guide to check possible solutions to problems you
may encounter when using the Kodak i5000 Series Scanner.
Make sure that:
• all documents meet specifications for size, weight, and type, etc. as
outlined in Appendix A, Specifications.
• all staples and paper clips have been removed from the documents.
• all rollers and tires are clean and the separation roller and feed module
are properly installed. See the procedures in Chapter 5, Maintenance.
• you check the maintenance meters to see it is time to change the
rollers and/or tires.
• the leading edges of all batched documents are centered in the feeder
so that each document will come in contact with the feed rollers.
• documents with an unusual texture or surface are fed manually or
using another Document Handling setting (i.e., Fragile, Thick, Thin).
See the Scanning Setup Guide for ISIS or TWAIN for more information.
• the gap release toggle switch is not pushed in.
• fan your documents to aid in document feeding.
• select Omit Multifeed on the Scanning screen if scanning documents
with a known multifeed condition to ignore multifeed detection.
To remove a document jam:
• Remove any documents from the feeder area.
• Open the scanner cover.
• Locate the jammed document(s) and remove it.
• Close the scanner cover and resume scanning.
Make sure that:
• the power cord is plugged in and the power is on.
• the power button has been pushed on and the green LED is lit.
• the scanner cover is completely closed.
• documents are making contact with the feed module and are covering
the paper present sensor.
• documents meet specifications for size, weight, and type, etc.
• for thicker documents, toggle the gap release toggle switch during
feeding.
• you check the feed module and separation roller and pre-separation
pad for signs of wear, and replace these parts if necessary.
You can also power the scanner down and power it up again.
Possible Solution
6-1