On-Site Printhead Troubleshooting Checklist; Initial Checklist - Xerox Phaser 840 Service Manual

ON-SITE PRINTHEAD TROUBLESHOOTING CHECKLIST

NAME:_________________OUT REQUEST ID:_____________________DATE_________
SERVICE COMPANY (if no OUT REQUEST ID):__________________PHONE:_________
IMPORTANT! This checklist outlines proper printhead troubleshooting procedures and should be
performed by all Xerox employees,and any other service personnel on any job involving printhead
replacement. The completed checklist and sample test prints are to be returned with each printhead.
Xerox reserves the right to refuse reimbursement to service personnel who do not enclose a
completed checklist and a sample print with each returned printhead.
As the On-site Printhead Troubleshooting Checklist is a complex procedure, it has been organized into
three sections: the Initial Checklist, the Cap/Wipe/Purge Checklist, and the Non-Xerox/Tektronix Ink
Failure Checklist.
Please return the following items with the defective printhead
Service Print 2 (not applicable for system errors)
I
On-site Printhead Troubleshooting Checklist (filled out)
I
Inventory control "GreenTag" (filled out)
I
Sample prints which clearly show the observed printhead defect (not applicable for system
I
errors)
1. Check for use of Non-Xerox/Tektronix Ink (NXTI), circle all that apply:
1a. Did the customer state they have used NXTI ink in this printhead?
1b. Did you observe NXTI sticks or related packaging at the site?
1c. Are there NXTI sticks in the ink loader?
1d. After cooling, does the waste ink have a dull and grainy appearance?
1e. Does service history indicate possible use of NXTI?
Indicate brands and lot codes of NXTI if used:____________________________________
__________________________________________________________________________
(For Xerox personnel only) Record ink information in Non-Tektronix Ink section of the STS app.
Note: If you answered YES to any of the above, perform the Non-Xerox/Tektronix Ink Failure
Checklist after the Initial Checklist and the Cap/Wipe/Purge Checklist have been completed.
2. Enter the printhead serial number._________________________________
Continue with Step 3 on the following page
244 Phaser 840/850/860/8200 Color Printer - Service Manual
Phaser 340/350/360/380/840/850

Initial Checklist:

Version 2.4
YES NO
YES NO
YES NO
YES NO
YES NO