On-Site Printhead Troubleshooting Checklist - Xerox Phaser 8400 Service Manual

On-site Printhead Troubleshooting Checklist

O
N-SITE PRINTHEAD TROUBLESHOOTING CHECKLIST
NAME:_______________________________OUT REQUEST ID:___________________________DATE_______________
SERVICE COMPANY (if no OUT REQUEST ID):_______________________________________PHONE:_____________
IMPORTANT! This checklist outlines proper printhead troubleshooting procedures and should be performed by all
Xerox employees and any other service personnel on any service job involving a printhead replacement.
A completed checklist and sample prints must be returned with each returned
printhead. Xerox reserves the right to refuse reimbursement to service personnel who
do not enclose a completed checklist and a sample print with each returned printhead.
Please return the following items with the defective printhead:
Service Print 2 (not applicable for system errors).
Service Usage Profile Pages – located in the front
panel menu Troubleshooting – Service Tools
On-site Printhead Troubleshooting Checklist
(filled out).
The On-site Printhead Troubleshooting checklist is organized into two sections: The Initial checklist and the
Wiper/Purge checklist.
1. Check for use of generic ink (non-Xerox ink, NXI), circle all that apply:
1a. Did the customer state that they have used generic ink in this printhead?
1b. Did you observe generic in sticks or related packaging at the site?
1c. Are there generic ink sticks in the ink loader?
Indicate brands and lot codes of generic ink if used: ______________________________________
_______________________________________________________________________________
(For Xerox personnel only: Record ink information in Non-Xerox Ink section of the STS app.)
Note: If you answered YES to any of the above, be sure to document the use of non-Xerox ink in the
Comments section of this document. Xerox U.S. personnel please record non-Xerox ink use in
the FIST system as well as in this document.
2. Print the Service Usage Profile. It is located in the front panel menu Troubleshooting – Service Tools.
If Line 631
Printhead ID
lists a date,
record the date
(month day year) here:
Xerox U.S. personnel please record these dates in the FIST system as well as in this document.
Xerox
A-6
Phaser 8400 Version 1.0
Initial Checklist
Printhead ID:
00-09: _______________
10-29: _______________
30-99 _______________
100+: _______________
Phaser 8400 Printhead Checklist - Version 1.0
Inventory control "Green Tag" (filled out)
Sample prints that clearly show the observed
printhead defect (not applicable for system errors)
If Line 636 IDU:
00-09: _____________
IDU lists any values,
record the numbers 10-29: _____________
here: 30-99 _____________
100+: _____________
075-0882-00
Phaser 8400 Color Printer
YES NO
YES NO
YES NO
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