Troubleshooting - Sagem MF 5890DN User Manual

General Guidelines
The table below provides basic solutions for problems you may encounter with the printer. We suggest
you consult this table to troubleshoot the problems before calling for service..
Symptom
Print quality is not
good.
Paper is jammed.
Nothing lights on
the operator panel
even when power
is turned on and
the fan makes no
noise.
The printer prints a
status page, but
does not print jobs
from the computer.
Tips
Printer problems may be solved easily by following the tips below. When you have encountered a
problem that following the above guidelines will not solve, try the following:
• Turn the printer power off and wait for several seconds. Then, turn on the printer..
• Reboot the computer which sends the print jobs to the printer.
• Make sure that the procedures for printing are correctly followed in the application software.
Consult the documentation supplied with the application software.
• If the printer prints garbage characters or stalls when the computer is turned on, particularly when
the printer is connected to the computer under Windows 98 via the parallel port, rename device
driver file drvwppqt.vxd. This file may be located in Windows\System\Iosubsys or Arcada\Sys-
tem folder. For technical details, visit Microsoft web site for the device driver.
T
ROUBLESHOOTING
Check Items
See Print Quality Problems on p. 6-19.
See Clearing Paper Jams on p. 6-26.
Check that the power
cord is properly plugged
into the power outlet.
Check that the power
switch is in the On (|)
position.
Check the printer cable or
the interface cable.
Check program files and
application software.
6-18
Corrective Action
Turn off the printer's power, plug in
the power cord securely, and try
turning on the printer's power again.
Set the power switch to the On (|)
position.
Connect both ends of the printer cable
securely. Try replacing the printer
cable or the interface cable.
Try printing another file or using
another print command. If the problem
occurs only with a specific file or
application, check the printer driver
settings for that application.
Maintenance