Troubleshooting - ShoreTel 530 User Manual

TROUBLESHOOTING

Problem
: You hear a periodic alert ring, but can't find any calls on your display.
Solution:
Your call stack is overflowing. Answer the ring and the first call will
appear normally on your phone. You can also use Personal Call Manager
software to manage the call stack overflow.
Problem
: Your system is notifying your callers that your mailbox has exceeded
its limit and is unable to accept new messages.
Solution:
The voice mail system includes recently deleted messages still
resident in the mailbox in the total count. If your mailbox is full, first purge
any backlog of deleted messages:
Step 1
Step 2
Step 3
Problem:
No one can hear you when you talk on the speakerphone.
Solution:
Check for debris in front of the microphone.
Problem:
Your display reads "No Service."
Solution:
Your phone is temporarily inoperable. Contact your administrator.
Problem:
Your display is blank.
Solution:
You have no power. Contact your administrator.
Problem
: Your display reads "Display Server Unavailable."
Solution:
Your phone has temporarily lost connectivity with the ShoreWare
server. The custom keys are inoperable, as are
R e d i a l
. The transfer, conference, and hold features work differently:
•
To transfer a call, press
then hang up; or to cancel the transfer and take the call off hold, press
T r a n s f e r
again.
28
At the Main Menu prompt, press
Press to remove deleted messages.
Press to confirm deletion.
T r a n s f e r
O p t i o n s
, dial the extension or outside number,
.
D i r e c t o r y
I n t e r c o m
, , , and