Changing Extension Assignment; Logging In And Out Of Workgroups; Toggling The Hunt Group Status - ShoreTel 530 User Manual

Changing Extension Assignment

With the appropriate permissions (set by your administrator in Director's
Telephony Class of Service), you can assign your extension to any system
phone. The permanent user's calls will go to the destination defined in
Personal Call Manager or Web Access when there is no answer.
Step 1
Step 2
Step 3

Logging In and Out of Workgroups

If you are an agent or supervisor in a workgroup, you can log in or out by
O p t i o n s
pressing , then:
•
Use the Scroll button to select "Agent State."
•
Scroll to select the appropriate option based on whether you want to log
in, log out, or wrap up.

Toggling the Hunt Group Status

With the appropriate permissions, you can toggle the hunt group status from
busy to not busy (or vice versa) by dialing
especially useful when hunt group members are in a meeting or leave work
early.
Mode options include Standard, In a Meeting, Out of Office,
Extended Absence, and Custom.
You can also select the active mode using
Log in to voice mail from the target phone.
At the Main Menu prompt, press
Press to re-assign the extension.
•
Press to assign the extension.
If your administrator has set your Home Port to be any
available IP phone, then this extension has become yours
permanently. Otherwise, this is a temporary assignment and
the phone connected to your Home Port shows
"Anonymous," meaning another user may use it for
outbound calls, or can log in to receive calls there — until
you log out of your current phone.
•
Press to unassign the extension. (The phone reverts
to the extension originally assigned to it. You can also
use Personal Call Manager or Web Access to unassign an
extension.)
O p t i o n s
.
.
. This feature is
21