General Troubleshooting Tips - Cisco IP Communicator Administration Manual

Chapter 8 Troubleshooting Cisco IP Communicator

General Troubleshooting Tips

Table 8-3 General Cisco IP Communicator troubleshooting
Symptom
Poor quality when
calling digital cell
phones using the
G.729 codec
Resetting
unexpectedly
Dual-Tone
Multi-Frequency
(DTMF) delay
OL-4698-01
Related Topics
Resolving Installation Problems, page 8-2
•
General Troubleshooting Tips, page 8-5
•
• Using the Quality Report Tool, page 8-10
Using the Error Reporting Tool, page 8-11
•
Table 8-3 provides general troubleshooting information for
Cisco IP Communicator. Additional troubleshooting information is presented in
the Cisco IP Communicator User Guide. Access the User Guide by right-clicking
on the Cisco IP Communicator interface or by choosing the
Cisco IP Communicator link online:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/
index.htm
Explanation and solution
When the user chooses to use low-bandwidth (the G.729 codec), calls between
Cisco IP Communicator and a digital cellular phone might have poor voice
quality. Use G.729 only when absolutely necessary.
Cisco IP Communicator resets when it loses contact with the
Cisco CallManager server. This lost connection can be due to any network
connectivity disruption, including cable breaks, switch outages, and switch
reboots. A lost connection can also be due to roaming out of range while using
a wireless network connection.
Or, another system administrator with access to Cisco CallManager might have
intentionally reset devices.
If you enter digits too quickly, some of them might not be recognized.
Cisco IP Communicator Administration Guide for Cisco CallManager
General Troubleshooting Tips
8-5