Cisco Tac Escalation Center - Cisco IP Communicator Administration Manual

Preface
Obtaining Technical Assistance
All customers, partners, and resellers who have a valid Cisco service contract have
complete access to the technical support resources on the Cisco TAC website.
Some services on the Cisco TAC website require a Cisco.com login ID and
password. If you have a valid service contract but do not have a login ID or
password, go to this URL to register:
http://tools.cisco.com/RPF/register/register.do
If you are a Cisco.com registered user, and you cannot resolve your technical
issues by using the Cisco TAC website, you can open a case online at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases online
so that you can fully describe the situation and attach any necessary files.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2
issues. These classifications are assigned when severe network degradation
significantly impacts business operations. When you contact the TAC Escalation
Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a
case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country,
go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the
Cisco support services to which your company is entitled: for example,
SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When
you call the center, please have available your service agreement number and your
product serial number.
Cisco IP Communicator Administration Guide for Cisco CallManager
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