Chapter 6 Troubleshooting; General Troubleshooting Guidelines; Problems Configuring And Initiating Cisco Meetingplace Video Integration - Cisco MeetingPlace Video Integration Administrator's Manual

General Troubleshooting Guidelines

For This Level of Detail
More detailed logging than the Retail setting, less
detailed than the Detail setting.
Detailed data for debugging purposes.
Set the key for this level only when needed,
because this setting quickly fills the log.
Click OK. This change may take up to one minute to take effect.
Step 4

General Troubleshooting Guidelines

The items in this section are general things to check if you are experiencing problems with your system.
Note The Cisco MeetingPlace system and the Cisco IPVC video-conferencing system must each be running
successfully in order for Cisco MeetingPlace Video Integration to work. If you have problems, first
verify that each of these systems is working correctly, independently of the
Cisco MeetingPlace Video Integration:
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•
•
•
•
Problems Configuring and Initiating
Cisco MeetingPlace Video Integration
Problem
Solution
continue to attempt to initialize until it is successful or the Cisco MeetingPlace Video Integration service
is stopped. Specific error messages for each follow this Problem/Solution list:
•
•
Administrator's Guide for Cisco MeetingPlace Video Integration Release 5.3
6-2
Create and attend an audio and web conference in Cisco MeetingPlace.
Create and attend a video conference on the Cisco IPVC MCU. If you have already configured the
Cisco IPVC MCU to allow Cisco MeetingPlace to control its resources, you cannot test the
independent video-conferencing functionality until you disable the authorization you set in the
External conference authorization policy field on the Cisco IPVC MCU.
Check to be sure all components are configured correctly for Cisco MeetingPlace Video Integration,
according to the instructions in
Check the eventlog for errors and warnings.
Use the gwcptrace CLI command for Cisco MeetingPlace Audio Server to look for items related to
the Cisco MeetingPlace Video Integration. These items are identified by MPVidSvc.
Cisco MeetingPlace Video Integration failed to initialize.
Cisco MeetingPlace Video Integration was unable to do at least one of the following, and will
Connect to the Cisco IPVC MCU.
Register as authorizer to the Cisco IPVC MCU.
Set the Tracing
Level To
Mid.
Detail.
Chapter 3, "Installing Cisco MeetingPlace Video Integration."
Chapter 6 Troubleshooting
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