Common Troubleshooting Issues - Cisco DPC2434 User Manual

Q. How does the wireless home gateway connect to my computer?
A. The wireless home gateway connects to the USB port or the 10/100BASE-T
Ethernet port on your PC. If your PC is not equipped with an Ethernet interface, an
Ethernet card is available from your local PC or office supply retailer, or from your
service provider.
Q. After my wireless home gateway is connected, how do I access the Internet?
A. Your local service provider becomes your Internet Service Provider (ISP). They
offer a wide range of services including email, chat, news, and information services.
Your service provider will provide the software you will need.
Q. Can I watch TV and surf the Internet at the same time?
A. Absolutely. If you subscribe to cable television service, you can watch TV and
use your wireless home gateway at the same time by connecting your TV and your
wireless home gateway to the cable network using an optional cable signal splitter.
Q. Can I run more than one device on the modem?
A. Yes. A single wireless home gateway will theoretically support up to 253
Ethernet devices utilizing user-supplied Ethernet hubs or routers that you can
purchase at your local PC or office supply retailer. Another user at your location can
simultaneously connect to the USB port on the wireless home gateway. Contact your
service provider for further assistance.

Common Troubleshooting Issues

I don't understand the front panel status indicators
See Front Panel LED Status Indicator Functions (on page 140), for more detailed
information on front panel LED status indicator operation and function.
The modem does not register an Ethernet connection
Verify that your computer has an Ethernet card and that the Ethernet driver

software is properly installed. If you purchase and install an Ethernet card,
follow the installation instructions very carefully.
Verify the status of the front panel LED status indicators.

The modem does not register an Ethernet connection after connecting to a hub
If you are connecting multiple PCs to the wireless home gateway, you should first
connect the modem to the uplink port of the hub using the correct crossover cable.
The LINK LED of the hub will illuminate continuously.
4011350 Rev D
Having Difficulty?
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