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Cisco DPC2434 Installation And Operation Manual

Voip wireless home gateways
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78-4011351-01 Rev B
Model DPC2434 and EPC2434 VoIP Wireless
Home Gateways
Installation and Operation Guide

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Summary of Contents for Cisco DPC2434

  • Page 1 78-4011351-01 Rev B Model DPC2434 and EPC2434 VoIP Wireless Home Gateways Installation and Operation Guide...
  • Page 3 Please Read Important Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
  • Page 4 Copyright © 2007, 2013 Cisco and/or its affiliates. All rights reserved. Printed in the United States of America. Information in this publication is subject to change without notice. No part of this...

  • Page 5: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.
  • Page 6 IMPORTANT SAFETY INSTRUCTIONS Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. 20070112 SysInstaller 820 German Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de...
  • Page 7 IMPORTANT SAFETY INSTRUCTIONS Read These Instructions Keep These Instructions Heed All Warnings Follow All Instructions Power Source Warning A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company.
  • Page 8 IMPORTANT SAFETY INSTRUCTIONS Prevent Power Cord Damage Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where the cord exits from the apparatus. Handling Optional, Rechargeable Battery This product may contain a rechargeable Lithium-Ion battery to provide stand-by operation in the event of an AC power failure.
  • Page 9 IMPORTANT SAFETY INSTRUCTIONS Accessories Warning WARNING: Avoid electric shock and fire hazard! Only use attachments/accessories specified by your service provider or the manufacturer. Service Warnings WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages.

  • Page 11: Fcc Compliance

    Consult the cable company or an experienced radio/television technician for help.  Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device.
  • Page 12 FCC Compliance FCC Part 68 The Federal Communications Commission (FCC) of the United States restricts specific uses of modems, and places registration responsibilities on both the manufacturer and the individual user. The modem may not be connected to a party line or to a coin-operated telephone. Notification to the telephone company is no longer required prior to connecting registered equipment, but upon request from the telephone company, the user shall tell the telephone company which line the equipment is connected to as well as the...

  • Page 13: Fcc Radiation Exposure Statement

    FCC Compliance FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To maintain compliance with the FCC RF exposure guidelines, this equipment should be installed and operated with minimum distance of at least 7.8 in. (20cm) from all persons. 78-4011351-01 Rev B xiii...

  • Page 15: Table Of Contents

    IMPORTANT SAFETY INSTRUCTIONS FCC Compliance FCC Radiation Exposure Statement ...................xiii About This Guide Chapter 1 Introducing the Model DPC2434 and EPC2434 VoIP Wireless Home Gateways DPC2434 and EPC2434 Features .................... 2 DPC2434 and EPC2434 Components ..................4 Theory of Operation ........................ 9...
  • Page 16 Contents Having Difficulty? ......................... 52 Troubleshooting for Telephony Installations ..............56 Chapter 5 Operating the DPC2434 and EPC2434 WebWizard ..........................60 Display Basic Wireless Home Gateway Information ............63 Display Network Communication Status ................67 Display Cable Modem Operational Status ................. 68 Display the Cable Modem Log ....................

  • Page 17: About This Guide

    About This Guide About This Guide Introduction This installation and operation guide applies to the Model DPC2434 and the Model EPC2434 Voice over Internet Protocol (VoIP) Wireless Home Gateways. The DPC2434 and EPC2434 are equipped with an embedded multimedia terminal adapter (EMTA) that includes two RJ-11 telephone ports supporting two-line voice services, a 10/100BaseT Ethernet port, and a USB 2.0 port for high-speed data...
  • Page 18 About This Guide Purpose After reading this guide, you will be able to install, operate, maintain, and troubleshoot the DPC2434 and EPC2434. Audience This guide is written for cable service providers, system operators, cable modem installers, system engineers, customer service representatives, cable modem marketing personnel, and Cisco Service engineers.

  • Page 19: Chapter 1 Introducing The Model Dpc2434 And Epc2434 Voip Wireless Home Gateways

    This chapter provides an overview of the outstanding design and performance features of the DPC2434 and EPC2434, the front and back panel components, and a theory of operation for cable modems for successful installation and operation. This chapter also provides the requirements for the cable system and the subscriber’s site.

  • Page 20: Dpc2434 And Epc2434 Features

    DPC2434 and EPC2434. Design and Performance Features The DPC2434 is designed to meet DOCSIS 2.0, 1.1, and 1.0 specifications along with PacketCable 1.5, PacketCable 1.0, and CableHome 1.1 specifications. The EPC2434 is designed for compatibility with EuroDOCSIS 2.0 and 1.1 along with EuroPacketCable 1.0 and CableHome 1.1.
  • Page 21  horizontally or vertically WebWizard The DPC2434 and EPC2434 include the WebWizard, a browser-based interface that facilitates cable modem set up and troubleshooting. The WebWizard verifies set-up and troubleshooting results and eliminates the need to load additional setup software on the consumer premise equipment (CPE). In addition, as many as eight...

  • Page 22: Dpc2434 And Epc2434 Components

    Chapter 1 Introducing the Model DPC2434 and EPC2434 VoIP Wireless Home Gateways DPC2434 and EPC2434 Components Front Panel Description The front panel of your wireless home gateway provides LED status indicators that indicate how well and at what state your wireless home gateway is operating. See Functions of Front Panel LED Status Indicators (on page 39) for more information on front panel LED status indicator functions.
  • Page 23 DPC2434 and EPC2434 Components BATTERY (optional model only)—Illuminates solid green to indicate that the battery is charged. Blinks to indicate that the battery charge is low. The LED is off when operating from battery power or when the battery charge...

  • Page 24: Back Panel Description

    Chapter 1 Introducing the Model DPC2434 and EPC2434 VoIP Wireless Home Gateways Back Panel Description The following illustrations show the description and function of the back panel components on the DPC2434 and EPC2434. Internal Power Supply Model DPC2434 (with internal power supply) Important! Do not connect your PC to both the Ethernet and USB ports at the same time.
  • Page 25 DPC2434 and EPC2434 Components ETHERNET—Four RJ-45 Ethernet ports connect to the Ethernet port on your PC or your home network USB—USB 2.0 port connects to the USB port on your PC TELEPHONE 1 and 2—RJ-11 telephone ports connect to home telephone wiring to conventional telephones or fax machines ANTENNA—Provides a communication connection for the built-in...
  • Page 26 Chapter 1 Introducing the Model DPC2434 and EPC2434 VoIP Wireless Home Gateways External Power Supply Model DPC2434 (with external power supply) Important! Do not connect your PC to both the Ethernet and USB ports at the same time. Your Internet service may not function properly if both the Ethernet and USB ports are connected to the same PC at the same time.

  • Page 27: Theory Of Operation

    CMTS downstream channel. The downstream channel is the channel used to send data from the CMTS to the Cisco wireless home gateway. The wireless home gateway identifies a valid downstream data channel as a channel that has QAM signal timing, forward error correction (FEC) framing, MPEG packets, and downstream media access control (MAC) messages.
  • Page 28 The Valid CMTS Frequency Table feature works automatically and requires no user intervention. When a wireless home gateway finds a valid downstream data channel so that it can complete the ranging stage, the Cisco wireless home gateway stores this frequency in nonvolatile memory (NVM). The Cisco wireless home gateway checks the frequencies stored in NVM before starting the standard scanning algorithm to search for a downstream data channel.
  • Page 29 Theory of Operation WebWizard Gscan Function When installing a Cisco wireless home gateway, you can speed up the process by using the WebWizard Gscan function. To access the WebWizard Gscan function, you must first connect a PC to the cable modem. Then, using your Web Browser, you can access the WebWizard Gscan function.
  • Page 30 Chapter 1 Introducing the Model DPC2434 and EPC2434 VoIP Wireless Home Gateways Establish IP Connectivity After completing the ranging and automatic adjustments stage, the wireless home gateway attempts to establish Internet Protocol (IP) connectivity. In this stage, the wireless home gateway obtains network connection information and a wireless home gateway IP address from provisioning servers that are located on the network side of the CMTS interface.
  • Page 31 Theory of Operation Notes: If the wireless home gateway does not contain the software version requested by  the configuration file, the wireless home gateway requests that software version from the TFTP server. When the software installation is complete, the wireless home gateway restarts the entire initialization process again at the scan for downstream channel stage.

  • Page 33: Chapter 2 Installing The Dpc2434 And Epc2434 For Internet Service

    Installing the DPC2434 and EPC2434 for Internet Service Introduction This chapter provides information and procedures to assist you in placing, installing, configuring, operating, and troubleshooting the DPC2434 or EPC2434 for high-speed Internet service. In This Chapter  Before You Begin ................... 16 ...

  • Page 34: Before You Begin

    Chapter 2 Installing the DPC2434 and EPC2434 for Internet Service Before You Begin This section provides the minimum requirements for installing the DPC2434 or EPC2434 on your system and at user sites. Cable System Requirements To allow successful installation and operation, verify that your system meets the following minimum requirements.

  • Page 35: Hardware And Software Requirements

    Before You Begin Notes: An additional cable signal splitter and coaxial cable are needed to connect to a  VCR, a digital set-top converter, or a TV to the same cable connection as your wireless home gateway. Cables and other equipment needed for telephony service must be purchased ...
  • Page 36 Chapter 2 Installing the DPC2434 and EPC2434 for Internet Service Contacting Your Local Service Provider Before you can use your wireless home gateway, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider.
  • Page 37 Before You Begin I Already Have an Existing High-Speed Internet Access Account If you have an existing high-speed Internet access account, you must give your service provider the serial number and the MAC address of the wireless home gateway. Refer to the serial number and MAC address information listed previously in this section.

  • Page 38: Install The Wireless Home Gateway

    Chapter 2 Installing the DPC2434 and EPC2434 for Internet Service Install the Wireless Home Gateway Installation Diagram The following diagram illustrates one of the various installation and connection options that are available to you. Note: Professional installation may be available. Contact your local service provider for further assistance.
  • Page 39 Install the Wireless Home Gateway Power off your PC and unplug it from the power source. WARNING: Avoid electric shock! Failure to unplug your PC from the power source may create a shock hazard. Connect your PC to either the Ethernet port or the USB port using the appropriate data cable.

  • Page 40: Configure Tcp/Ip

    Chapter 2 Installing the DPC2434 and EPC2434 for Internet Service Configure TCP/IP This section contains instructions for configuring the wireless home gateway to run in Microsoft Windows or Macintosh environments. In addition, TCP/IP protocol in a Microsoft Windows environment is different for the Windows 95, 98, 98SE, ME, 2000, or XP versions.
  • Page 41 Configure TCP/IP Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties. Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol (TCP/IP) Properties window, and then click OK. Click Yes to restart your computer when the Local Network window opens.
  • Page 42 Chapter 2 Installing the DPC2434 and EPC2434 for Internet Service Click the Up/Down selector arrows located to the right of the Connect Via section of the TCP/IP window, and then click Using DHCP Server. Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window.

  • Page 43: Install Usb Drivers

    Install USB Drivers Install USB Drivers This section contains instructions for installing the wireless home gateway USB drivers if your PC is equipped with a USB interface and a Microsoft Windows 2000 or Windows XP operating system. The USB driver installation procedures are different for each operating system.
  • Page 44 Chapter 2 Installing the DPC2434 and EPC2434 for Internet Service Click Continue Anyway in the Hardware Installation window to continue the installation. The Found New Hardware Wizard window reopens with a message that the installation has finished. Click Finish to close the Found New Hardware Wizard window. The USB drivers are installed on your PC, and your USB devices are ready for use.

  • Page 45: Chapter 3 Installing The Dpc2434 And Epc2434 For Telephone Service

    Chapter 3 Installing the DPC2434 and EPC2434 for Telephone Service Introduction This chapter provides procedures to assist you in placing, installing, configuring, operating, and troubleshooting the DPC2434 or EPC2434 for telephone service. In This Chapter  Telephone Requirements ..............28 ...

  • Page 46: Telephone Requirements

    Chapter 3 Installing the DPC2434 and EPC2434 for Telephone Service Telephone Requirements This section provides hardware and software requirements for utilizing your wireless home gateway for telephone service. Number of Telephone Devices The RJ-11 telephone-style connectors on the wireless home gateway can each provide telephone service to multiple telephones, fax machines, and analog modems.

  • Page 47: About The Battery

    About the Battery About the Battery Your modem includes up to two rechargeable Lithium-Ion batteries to provide stand-by operation in the event of an AC power failure. You can replace one or both of the batteries without the use of any tools. WARNING: There is danger of explosion if the battery is mishandled or incorrectly replaced.
  • Page 48 Chapter 3 Installing the DPC2434 and EPC2434 for Telephone Service Location of Batteries The following illustration shows the location of the batteries on the wireless home gateway. Removing and Replacing the Batteries Follow these steps to remove and replace one or both of the batteries. You can remove and replace the batteries without disconnecting the AC power source.

  • Page 49: Mount The Cable Modem On A Wall (Optional)

    Mount the Cable Modem on a Wall (Optional) Mount the Cable Modem on a Wall (Optional) Before You Begin Before you begin, choose an appropriate mounting place. The wall can be made of cement, wood, or drywall. The mounting location should be free of obstructions on all sides, and the cables should be able to easily reach the wireless home gateway without strain.

  • Page 50: Wall Mounting Instructions

    Chapter 3 Installing the DPC2434 and EPC2434 for Telephone Service Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.

  • Page 51: Install The Cable Modem To Provide Telephone Service

    Install the Cable Modem to Provide Telephone Service Install the Cable Modem to Provide Telephone Service The wireless home gateway can be used to provide telephone service for one or two telephone lines. This section describes how to connect a single telephone, fax machine, analog telephone modem, or other telephone device to each telephone port on the wireless home gateway.

  • Page 52: Installation Diagram

    Chapter 3 Installing the DPC2434 and EPC2434 for Telephone Service Installation Diagram The following diagram illustrates one of the various connection options that are available to you. To install the wireless home gateway for telephone service Connect a telephone, fax machine, or analog modem to each of the appropriate RJ-11 ports on the wireless home gateway.
  • Page 53 Install the Cable Modem to Provide Telephone Service Connect the active RF coaxial cable to the CABLE connector on the back of the wireless home gateway. The wireless home gateway begins an automatic search to locate and sign on to the network that provides the telephone service. This process may take up to 5 minutes.

  • Page 55: Chapter 4 Troubleshooting The Installation

    Chapter 4 Troubleshooting the Installation Introduction This chapter provides descriptions of possible wireless home gateway performance and installation issues that may occur after the wireless home gateway is installed. This chapter also shows specific examples of the condition as shown by the LED status indicators on the front panel of the wireless home gateway.
  • Page 56 78-4011351-01 Rev B...

  • Page 57: Functions Of Front Panel Led Status Indicators

    Functions of Front Panel LED Status Indicators Functions of Front Panel LED Status Indicators Initial Power Up, Calibration, and Registration (AC Power Applied) The following chart illustrates the sequence of steps and the corresponding appearance of the wireless home gateway front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the wireless home gateway.
  • Page 58 Chapter 4 Troubleshooting the Installation Normal Operations (AC Power Applied) The following chart illustrates the appearance of the LED status indicators on the front panel of the wireless home gateway during normal operations when AC power is applied to the wireless home gateway. Normal Operations Step Front Panel LED Status Indicators During Normal Operations...

  • Page 59: Special Conditions

    Functions of Front Panel LED Status Indicators Special Conditions The following chart describes the appearance of the LED status indicators on the front panel of the wireless home gateway during special conditions to show when you have been denied network access, when the modem is operating on battery power, or when a software download is in progress.

  • Page 60: Powering Options

    Chapter 4 Troubleshooting the Installation Powering Options Description The wireless home gateway can operate from standard AC power or from battery power when there is a loss of AC power. After a wireless home gateway powers on, it performs an internal self test to ensure proper initialization of the wireless home gateway.
  • Page 61 Powering Options Check and Correct Verify correct connection of the power cord to the wireless home gateway. Verify correct connection of the power cord to an AC electrical outlet. If a wall switch controls the AC electrical outlet, verify that the wall switch is in the ON position.

  • Page 62: No Downstream Signal Lock

    Chapter 4 Troubleshooting the Installation No Downstream Signal Lock After a wireless home gateway powers on and performs an internal self-test, the wireless home gateway starts to scan for the CMTS downstream channel. The wireless home gateway start its standard scanning algorithm. Note: For more information on this process, see Scan for Downstream Channel (on page 9).
  • Page 63 No Downstream Signal Lock Check the power level and the Signal-to-Noise ratio to verify if it is outside of the operating range. Is the ratio outside of the operating range?  If yes, correct the downstream channel to the wireless home gateway. ...

  • Page 64: Ranging Not Complete

    Chapter 4 Troubleshooting the Installation Ranging Not Complete Description After the wireless home gateway finds the CMTS downstream channel and upstream parameters, it starts the ranging and automatic adjustments stage. This stage adjusts the timing offset and the power level for communication with the CMTS.
  • Page 65 Ranging Not Complete Check and Correct Using the Web browser on the PC attached to the wireless home gateway, access the WebWizard by entering the following IP address: http://192.168.100.1. The Web browser accesses the WebWizard and the Default Page opens. Select the Signal page and verify that the cable modem locks to the downstream channel of the CMTS.

  • Page 66: Ip Connectivity Not Complete

    Chapter 4 Troubleshooting the Installation IP Connectivity Not Complete Description After completing the ranging stage, the wireless home gateway then tries to establish IP connectivity. In this process, the wireless home gateway obtains network connection information and a wireless home gateway IP address from provisioning servers located on the network side of the CMTS interface.
  • Page 67 IP Connectivity Not Complete Check and Correct Using the Web browser on the PC attached to the wireless home gateway, access the WebWizard by entering the following IP address: http://192.168.100.1. The Web browser accesses the WebWizard and the Default page opens. Open the Signal page, and then select Cable Modem Status.

  • Page 68: Registration Not Complete

    Chapter 4 Troubleshooting the Installation Registration Not Complete Description In this phase, the wireless home gateway requests the time of day and the configuration file for the wireless home gateway. The configuration file contains operational parameters for how the user wants the wireless home gateway to operate on the system.
  • Page 69 Registration Not Complete Check and Correct Using the Web browser on the PC attached to the wireless home gateway, access the WebWizard by entering the following IP address: http://192.168.100.1. The Web browser accesses the WebWizard and the Default page opens. Open the Signal page, and then select Cable Modem Status.

  • Page 70: Having Difficulty

    Chapter 4 Troubleshooting the Installation Having Difficulty? I cannot connect to the Internet Verify that the plug to your wireless home gateway AC power is properly  inserted into an electrical outlet. Verify that your wireless home gateway AC power cord is not plugged into an ...
  • Page 71 Having Difficulty? My wireless home gateway does not recognize the cable network The wireless home gateway works with a standard, 75-ohm, RF coaxial cable. If  you are using a different cable, your wireless home gateway will not function properly. Contact your service provider to determine if you are using the correct cable.
  • Page 72 Chapter 4 Troubleshooting the Installation Renewing the IP Address on Windows NT, 2000, or XP Systems Click Start, and then click Run. The Run window opens. Type cmd in the Open field and click OK. A window with a command prompt opens.
  • Page 73 Having Difficulty? 12 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is not selected. If there is a check mark in the option, select the option to clear the check mark, and then click Info in the lower-left corner. 13 Is there a Hardware Address listed in this window? ...

  • Page 74: Troubleshooting For Telephony Installations

    Chapter 4 Troubleshooting the Installation Troubleshooting for Telephony Installations Common Troubleshooting Suggestions The modem does not register a cable connection The modem works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your wireless home gateway will not function properly. Contact your service provider to determine whether you are using the correct cable.
  • Page 75 Troubleshooting for Telephony Installations Q. Can I use my existing phone number with the wireless home gateway? A. Telephone numbers are portable in some areas. Contact your telephone service provider for more information about using an existing telephone number. Q. Do I automatically receive high-speed Internet service with the wireless home gateway? A.

  • Page 77: Chapter 5 Operating The Dpc2434 And Epc2434

    Operating the DPC2434 and EPC2434 Introduction This chapter discusses the operational features related to the DPC2434 and EPC2434, the WebWizard, and Cable Modem Access Protection. This chapter also provides a description of WebWizard features along with sample WebWizard HTML pages.

  • Page 78: Webwizard

    Prior to registering on the network, the CPE has access to the WebWizard HTML  pages. If enabled, the System, Signal, Status, Log, and Cisco HTML pages are embedded  links and are available to the user. Note: Access to these HTML pages is defined and configured by the system operator.

  • Page 79: Access Levels

    WebWizard Important! In addition, users must know and be able to type in the complete URL in order to access the Hidden or Expert User pages from the CPE. Note: All of these HTML pages are presented and described later in this chapter. Access Levels While registering on the network, the wireless home gateway must receive a manufacturer’s specific configuration parameter that corresponds to the access level...
  • Page 80 Chapter 5 Operating the DPC2434 and EPC2434 Important! The remaining WebWizard pages contain detailed information about your DOCSIS network (for example, configuration file name, downstream frequency, upstream frequency, public and private IP address scheme). Limiting access to this data makes it more difficult for a potential hacker to launch an attack and bring down your network.

  • Page 81: Display Basic Wireless Home Gateway Information

    Display Basic Wireless Home Gateway Information Display Basic Wireless Home Gateway Information This section provides a sample System page used by the WebWizard feature, as well as detailed information about Cable Modem Access Protection. The System page (About Your Modem) displays basic information about the wireless home gateway. Notes: The CPE can access this page prior to registration and at Access Levels 1 and 2.
  • Page 82 Chapter 5 Operating the DPC2434 and EPC2434 Cable Modem Access Protection Cable Modem Access Protection is a security right for wireless home gateway users that prevents access to their PCs by hackers, other users, or devices from the network side of the wireless home gateway network. This right provides CPE access protection as if the unit was physically disconnected from the wireless home gateway network.
  • Page 83 Display Basic Wireless Home Gateway Information Manual Operation When Access Protection is set to Enable by the end user of the WebWizard, inbound data destined for the CPE is blocked at the wireless home gateway. This data is not allowed to pass through to the CPE, but the local network on the CPE side of the wireless home gateway remains fully operational.
  • Page 84 Chapter 5 Operating the DPC2434 and EPC2434 Activating Cable Modem Access Protection Cable Modem Access Protection can only be activated in a wireless home gateway that is configured with Level 1 or Level 2 access to the WebWizard browser interface.

  • Page 85: Display Network Communication Status

    Display Network Communication Status Display Network Communication Status This section provides an example of the Signal page. The Signal page displays information about the status and quality of the communications between the wireless home gateway and the wireless home gateway network. This example also shows the status options that display on each page.

  • Page 86: Display Cable Modem Operational Status

    Chapter 5 Operating the DPC2434 and EPC2434 Display Cable Modem Operational Status This section provides an example of the Status page. The Status page provides important information about the operation status of the wireless home gateway and the devices connected to it. This example also shows the status options that display on each page.

  • Page 87: Display The Cable Modem Log

    Display the Cable Modem Log Display the Cable Modem Log This section provides an example of the Log page. The Log page provides important information that can be used to resolve problems with your wireless home gateway. Note: The CPE can access this page prior to registration and at Access Level 2. Log Page Example The Log page displays up to 50 events in the order they occur with the most recent event at the top of the list.

  • Page 88: Display The Emta State

    Chapter 5 Operating the DPC2434 and EPC2434 Display the EMTA State This section provides an example of the EMTA State page. The EMTA State page provides important information that can be used to resolve problems with your wireless home gateway.

  • Page 89: Display The Default Web Page

    Display the Default Web Page Display the Default Web Page This section provides an example of the default Web page. This page appears when other pages are not authorized or when a feature is not enabled. Default Web Page Example The following illustration is an example of the default Web page.

  • Page 90: Display The Scan Page (Frequency Values)

    Chapter 5 Operating the DPC2434 and EPC2434 Display the Scan Page (Frequency Values) This section provides an example of the Scan page. The Scan page displays the present downstream frequency and the frequency start value, and also allows you to modify the initial scanning parameters used by the wireless home gateway to find a network connection.

  • Page 91: Appendix A Specifications

    Appx auto letter Specifications Appendix A Introduction Consumers can self-install the Model DPC2434 and EPC2434 VoIP wireless home gateways either horizontally or vertically, and then easily connect them to the cable TV, Ethernet lines, or telephone lines to suit their individual needs.

  • Page 92: Technical Specifications

    Appendix A Specifications Technical Specifications DPC2434 Specifications Specifications Table The following table shows the technical specifications for the Model DPC2434 Wireless Home Gateway. Voice Specifications Call Signaling Protocol MGCP/NCS including configurable IPSec encryption  Supports BEll103 detection: Improves alarm panel and ...
  • Page 93 Technical Specifications Voice Specifications CODEC Encryption Configurable to support AES-128 encryption or no encryption modes Hearing Impaired Services TDD support including detection of V.18 including Support Annex A Fax and Analog Modem DSP-based Modem/Fax Tone detection and support for support Voice Band Data Mode with auto-CODEC negotiation and auto-control of echo canceller, jitter buffer, and voice activation detection (VAD)
  • Page 94 Appendix A Specifications Voice Specifications Call Feature Support Caller ID  Call Waiting with Caller ID  Cancel Call Waiting  Call Conferencing (3-way calls)  Configurable hook flash support  Distinctive ringing (Configurable for up to 11 ring  patterns per phone line) Ring splash ...
  • Page 95 Technical Specifications Wireless Access Point Frequency Range 2.412~2.462 GHz, 11 Channels (North America; FCC) 2.412~2.472 GHz, 13 Channels (Europe; CE/ETSI) Modulation DSSS (Direct Sequence Spread Spectrum) Data Rate: 802.11g 54 Mbps with Auto Fall-Back Security WPA, WPA2, and 64/128-bit WEP Transmit Power 14 dBm (typical for 802.11g) Antenna System...
  • Page 96 Appendix A Specifications RF Upstream Frequency Range 5 MHz to 42 MHz 5MHz to 55 MHz (Japan) Modulation QPSK, 8 QAM, 16 QAM, 32 QAM, 64 QAM, 128 QAM TCM Maximum Data Rate 5.12 Mbps for QPSK  10.2 Mbps for 16 QAM ...
  • Page 97 Technical Specifications Battery Backup (Optional model only) Cell Technology Lithium-Ion Battery Telemetry Signals Battery low, replace battery, AC fail, battery missing Telemetry Options Configurable SNMP traps per signal event  SNMP poll options  Battery LEDs Battery low, replace battery, AC fail Battery Cartridge Capacity 1200 mAh Li-Ion battery cartridge ...
  • Page 98 PacketCable 1.5 and 1.0  CableHome 1.1  DOCSIS 2.0 and 1.1  RFC 3261 SIP  IEEE 802.11g, IEEE 802.11i  WEP, WPA, WPA2  Regulatory Compliance Certified as required per country where the DPC2434 will be used. 78-4011351-01 Rev B...
  • Page 99 Technical Specifications EPC2434 Specifications Specifications Table The following table shows the technical specifications for the Model EPC2434 Wireless Home Gateway. Voice Specifications Call Signaling Protocol MGCP/NCS including configurable IPSec  encryption Supports BEll103 detection: Improves alarm panel  and Point of Sale (POS) interoperability by optimizing DSP for Bell 103 protocol Configurable to support RFC2833 event signaling ...
  • Page 100 Appendix A Specifications Voice Specifications Fax and Analog Modem DSP-based Modem/Fax Tone detection and support for support Voice Band Data Mode with auto-CODEC negotiation and auto-control of echo canceller, jitter buffer, and voice activation detection (VAD) Jitter Buffer Support Adaptive dynamically controlled Latency Control Configurable min/max jitter buffer size Audio Gain Levels...
  • Page 101 Technical Specifications Voice Specifications Call Feature Support Caller ID  Call Waiting with Caller ID  Call Conferencing (3-way calls)  Configurable hook flash support  Distinctive ringing (Configurable for up to 11 ring  patterns per phone line) Ring splash ...
  • Page 102 Appendix A Specifications RF Upstream Frequency Range 5 MHz to 65 MHz Modulation QPSK  16 QAM  32 QAM  64 QAM  128 QAM TCM  Maximum Data Rate 5.12 Mbps for QPSK  10.2 Mbps for 16 QAM ...
  • Page 103 Technical Specifications Other Simultaneous Access Bridged Ethernet and USB data ports Cable Modem Access Software-based standby feature disables bridging to the Protection WAN when enabled Max CPE Configurable up to 64 CPE devices (1 USB and 63 Ethernet) Telephone / Fax Two (2) RJ-11 supporting single line and multi-line pinout Wireless Access Point Frequency Range...
  • Page 104 Appendix A Specifications Standards Compliance and Compatibility The EPC2434 is compatible with the following industry standards: EuroDOCSIS 2.0 and 1.1  EuroPacketCable 1.0  CableHome 1.1  IEEE 802.11g  WEP, WPA, and WPA  Regulatory Compliance Certified as required per country where the EPC2434 will be used. 78-4011351-01 Rev B...

  • Page 105: Appendix B Cable Modem Warranty And Rma Information

    Cable Modem Warranty and Appendix B RMA Information Introduction This appendix contains Warranty and Return Materials Authorization (RMA) information for Cisco cable modems and includes an FAQ section. In This Appendix  Warranty and RMA Information ............88 78-4011351-01 Rev B...

  • Page 106: Warranty And Rma Information

     reconditioned cable modem or parts with equivalent or enhanced features. All repair or replacement of the cable modem must be performed by Cisco or by a Cisco Authorized Service Provider. Reconditioned cable modems or parts will be equal in performance to the original cable modem or parts. All original cable modems or parts replaced by Cisco become property of Cisco.
  • Page 107 If the cable modem requires service, you will be given a return authorization number and instructions for shipping the cable modem to Cisco or the location of the nearest Cisco Authorized Service Provider. You must pre-pay all transportation costs, taxes,...
  • Page 108 While every reasonable effort has been made to ensure that you will receive a cable modem that you can use and enjoy, Cisco does not warrant that the functions of the cable modem will meet your requirements or that the operation of the cable modem will be uninterrupted or error-free.
  • Page 109 Warranty and RMA Information RMA Returns Policy and Procedure for Cable Modems If for any reason your cable modem supplied by Cisco needs to be returned for repair, please use the following procedure. Return Material Authorization (RMA) Procedure Web- and Retail-Purchased Modems Contact the vendor to arrange for repair and/or replacement.
  • Page 110 Service Contract entered into with Cisco. An RMA fax request form is available upon request. Complete the fax request form and fax it to: Customer Service, fax number: +44 (0)1923-269018.
  • Page 111 Warranty and RMA Information On issuance of an RMA number, goods returned to Cisco should be clearly marked to the attention of Factory Service, at the address given by the customer service representative (CSR). A confirmation fax will be sent to you by the CSR that details the RMA number, product and quantities authorized, shipping address details, and RMA Terms and Conditions.
  • Page 112 L/C is provided will become the property of Cisco to dispose of to enable recovery of the repair expense. Important! Please help us to process your repairs/claims as quickly as possible by following the above procedure.
  • Page 114 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice.

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