Cisco DPC2320 DOCSIS User Manual
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Cisco DPC2320 DOCSIS User Manual

Docsis/eurodocsis 2.0 wireless residential gateway
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4042831 Rev A
Cisco Model DPC2320/EPC2320
DOCSIS/EuroDOCSIS 2.0
Wireless Residential Gateway
User Guide

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Summary of Contents for Cisco DPC2320 DOCSIS

  • Page 1 4042831 Rev A Cisco Model DPC2320/EPC2320 DOCSIS/EuroDOCSIS 2.0 Wireless Residential Gateway User Guide...
  • Page 3 Please Read Important Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
  • Page 4 Trademark Acknowledgments Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc.
  • Page 5 Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à...
  • Page 6 Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado.

  • Page 7: Table Of Contents

    Contents IMPORTANT SAFETY INSTRUCTIONS About This Guide xiii Chapter 1 Introducing the DOCSIS Residential Gateway Introduction ..........................2 What's In the Carton? ......................3 Front Panel Description ......................4 Back Panel Description ......................5 Chapter 2 Installing the DOCSIS Residential Gateway Installation Preparations ......................

  • Page 8: Chapter 6 Customer Information

    Contents Chapter 6 Customer Information Index 4042831 Rev A...

  • Page 9: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

  • Page 10: Operating Environment

    IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the on/off power light is not illuminated, the apparatus may still be connected to the power source.
  • Page 11 IMPORTANT SAFETY INSTRUCTIONS Service Warnings WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable parts. Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition.

  • Page 13: Declaration Of Conformity

     Consult the service provider or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device.
  • Page 14 United States FCC Compliance RF Exposure Statements Note: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and your body. This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 (American National Standards Institute) limits.
  • Page 15 This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements.

  • Page 16: National Restrictions

    CE Compliance The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC:  Radio: EN 300 328  EMC: EN 301 489-1 and EN 301 489-17  Safety: EN 60950 and EN 50385 The CE mark and class-2 identifier are affixed to the product and its packaging.

  • Page 17: About This Guide

    DPC2320 and EPC2320 DOCSIS Residential Gateways. Purpose This guide covers the following product models: DPC2320 DOCSIS Residential Gateway  EPC2320 EuroDOCSIS Residential Gateway  All features described in this guide are standard to these models of residential gateways unless otherwise noted.

  • Page 19: Chapter 1 Introducing The Docsis Residential Gateway

    Chapter 1 Introducing the DOCSIS Residential Gateway Introduction This chapter provides an overview of residential gateway features, indicators, and connectors to help you become familiar with the residential gateway and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the residential gateway so you can verify that you received all of these items.

  • Page 20: Introduction

    Chapter 1 Introducing the DOCSIS Residential Gateway Introduction Welcome to the exciting world of high-speed Internet service. Your new Cisco ® Model DPC2320 DOCSIS 2.0 or EPC2320 EuroDOCSIS™ 2.0 Residential Gateway is ® a cable modem that meets industry standards for high-speed data connectivity. It can simultaneously provide wired (Ethernet) and wireless gateway capabilities to support high-speed data access—all in one device.

  • Page 21: What's In The Carton

    What's In the Carton? What's In the Carton? When you receive your residential gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One DPC2320 or EPC2320 DOCSIS Residential Gateway One Ethernet cable (May not be...

  • Page 22: Front Panel Description

    Chapter 1 Introducing the DOCSIS Residential Gateway Front Panel Description The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating. See Operation of Front Panel Indicators (on page 95), for more information on front panel LED status indicator functions.

  • Page 23: Back Panel Description

    Back Panel Description Back Panel Description The following illustration identifies the back panel components on the DPC2320 and EPC2320 residential gateways. Descriptions for each component follow the illustration. POWER—Connects the residential gateway to the AC power adapter that is provided with your residential gateway Important: Use only the power supply provided with your residential gateway.
  • Page 24 Chapter 1 Introducing the DOCSIS Residential Gateway RESET—A momentary pressing (1-2 seconds) of this switch restarts (power cycles) the device. Pressing and holding the switch for more than ten seconds first causes a reset-to-factory-default of all settings and then restarts (power cycles) the device CAUTION: The RESET button is for maintenance purposes only.

  • Page 25: Chapter 2 Installing The Docsis Residential Gateway

    Chapter 2 Installing the DOCSIS Residential Gateway Introduction This chapter describes how to properly install the residential gateway and to connect the residential gateway to a computer and other devices. In This Chapter  Installation Preparations ................ 8  Install the Residential Gateway ............14 4042831 Rev A...

  • Page 26: Installation Preparations

    Chapter 2 Installing the DOCSIS Residential Gateway Installation Preparations Before installing the residential gateway, make sure that your system meets or exceeds the requirements listed in this section. Also, make sure that you have prepared your home and home devices as described in this section. What Are the System Requirements for Internet Service? To ensure that your residential gateway operates efficiently for high-speed Internet service, you must have an Internet-capable PC, Mac, or Internet appliance equipped...
  • Page 27 Installation Preparations Information Your Service Provider Needs You will need to give your service provider the following information, which is printed on the bar code label attached to the device: The Serial Number (S/N) serial number of the residential gateway. ...
  • Page 28 Chapter 2 Installing the DOCSIS Residential Gateway Where Is the Best Location for My Residential Gateway? The ideal location for your residential gateway is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your residential gateway.
  • Page 29 Installation Preparations Equipment Needed Verify that you have the following items that you will need to mount the residential gateway: Two wall anchors for #8 x 1-inch screws  Two #8 x 1-inch pan head sheet metal screws  Drill with a 3/16-in. wood or masonry bit, as appropriate for the wall ...
  • Page 30 Chapter 2 Installing the DOCSIS Residential Gateway Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the residential gateway. Use this illustration as a guide for mounting the residential gateway to the wall.
  • Page 31 Installation Preparations Install the mounting screws into the wall; leave a gap of about 1/4-inch between the screw head and the wall. Then, go to step 4. Verify that no cables or wires are connected to the residential gateway. Lift the residential gateway into position. Slip the large end of both mounting slots (located in the back of the residential gateway) over the mounting screws, and then slide the residential gateway down until the narrow end of the keyhole slot contacts the screw shaft.

  • Page 32: Install The Residential Gateway

    Chapter 2 Installing the DOCSIS Residential Gateway Install the Residential Gateway This section describes how to connect your residential gateway to support the services that the residential gateway offers. Connect Devices to the Residential Gateway The following illustration shows all of the possible connections that can be made to your residential gateway for various services.
  • Page 33 Install the Residential Gateway Connect the Residential Gateway The following installation procedure ensures proper setup and configuration for the residential gateway. Choose an appropriate and safe location to install the residential gateway (close to a power source, an active cable connection, and your PC-if using high-speed Internet).
  • Page 34 Chapter 2 Installing the DOCSIS Residential Gateway Locate the AC power cord provided with your residential gateway. Insert one end of the power cord into the AC connector on the back of the residential gateway. Then, plug the AC power cord into an AC outlet to power-up the residential gateway.

  • Page 35: Chapter 3 Configuring The Docsis Residential Gateway

    Chapter 3 Configuring the DOCSIS Residential Gateway Introduction This chapter provides instructions for using the WebWizard to configure the residential gateway to operate correctly. The WebWizard gives you access to residential gateway settings that were configured at the factory for the most common installation configurations.

  • Page 36: Log In To The Docsis Residential Gateway For The First Time

    Chapter 3 Configuring the DOCSIS Residential Gateway Log in to the DOCSIS Residential Gateway for the First Time This section provides detailed instructions for logging in to the residential gateway so that you can use the WebWizard to customize the residential gateway to suit your needs, rather than using the default (factory) settings.
  • Page 37 Log in to the DOCSIS Residential Gateway for the First Time About Your Modem Page Example The following illustration is an example of the About Your Modem page. About Your Modem Page Description The following table provides a description of each field within the About Your Modem page.
  • Page 38 Chapter 3 Configuring the DOCSIS Residential Gateway Field Name Description Cable Modem Status Lists one of the following possible current states of the modem:  other  notReady  notSynchronized  phySynchronized  usParametersAcquired  rangingComplete  ipComplete  todEstablished ...

  • Page 39: Configure Basic Settings

    Configure Basic Settings Configure Basic Settings This section describes how to configure Basic settings for the residential gateway. Setting Configuration Options Use the Setup page to access the various configuration options for the residential gateway. Detailed descriptions of each configuration option follow later in this guide.
  • Page 40 Chapter 3 Configuring the DOCSIS Residential Gateway First Time Users The gateway ships from the factory without a factory-assigned or default password. Leave the user name and the password fields blank. Then click OK to be directed to the Password Settings page. Note: You will be prompted to set up a password.
  • Page 41 Configure Basic Settings Basic Settings The following table provides a description of the pages available from within the Basic Settings section of the Setup page. Field Name Description Password Settings Use this link to set or modify your password settings. Set Time Use this link to enable or disable time synchronization by Network Time protocol.
  • Page 42 Chapter 3 Configuring the DOCSIS Residential Gateway Field Name Description Port Triggers Use this link to configure TCP/UDP port triggers. Port triggering is similar to port forwarding, but is a dynamic function. In other words, the ports are not held open, and the ports close if no outgoing data is detected on the selected ports for a period of 10 minutes.
  • Page 43 Configure Basic Settings Parental Control The following table provides a description of the pages available from within the Parental Control section of the Setup page. Field Name Description User Setup Use this link to add or delete user profiles and to apply access rules to those users.

  • Page 44: Configuring Your Password Settings

    Chapter 3 Configuring the DOCSIS Residential Gateway Configuring Your Password Settings Use the Basic Settings - Password Settings page to set up or modify a password to restrict unauthorized persons from accessing to your residential gateway settings. Click Password Settings in the Basic Settings section of the Setup page to access the Password Settings page.
  • Page 45 Configure Basic Settings Enter your password; then, click LOGIN to continue to the main Setup page. Note: If you set a password, on subsequent access to the Setup pages, a screen similar to the following appears. Do not forget your password. Write your password and store it in a secure location known only to you.
  • Page 46 Chapter 3 Configuring the DOCSIS Residential Gateway Setup Basic Settings - Enable/Disable Time Synchronization by Network Time Protocol The following illustration is the initial view of the Basic Settings Enable/Disable time synchronization by Network Time protocol page. Setup Basic Settings - Enable/Disable Time Synchronization by Network Time Protocol Page Description The following table provides a description of the fields within the Basic Settings Enable/Disable time synchronization by Network Time protocol page.

  • Page 47: Configuring The Network Settings

    Configure Basic Settings Field Name Description Time Server Add and delete time server URLs or IP addresses to and from the list, as required. When using Network Time Protocol, multiple time servers can be specified for the gateway to query for time of day.
  • Page 48 Chapter 3 Configuring the DOCSIS Residential Gateway Setup Basic Settings - Network Configuration The following illustration is an example of the Setup Basic Settings - Network Configuration page. Setup Basic Settings - Network Configuration Page Description The following table provides a description of the fields within the Setup Basic Settings - Network Configuration page.
  • Page 49 Configure Basic Settings Field Name Description MAC Address Displays the MAC address for the WAN. The factory assigned MAC address for the WAN is also referred to as the WAN MGT MAC. WAN IP Displays the public IP address assigned to your gateway by your ISP. The Address WAN port will be assigned a public IP address automatically by your ISP except when a static IP address is set up as described below.
  • Page 50 Chapter 3 Configuring the DOCSIS Residential Gateway Field Name Description Secondary Manual entry is required. Your ISP will provide the information for you to enter into this field. (static IP only) MTU Size Sets the size of the maximum transmission unit (MTU) for the network interface.
  • Page 51 Configure Basic Settings Setup Basic Settings - IP Management Page Example The following illustration is an example of the Setup Basic Settings - IP Management page. Setup Basic Settings - IP Management Page Description The following tables provide a description of the fields within the Setup Basic Settings - IP Management page.
  • Page 52 Chapter 3 Configuring the DOCSIS Residential Gateway Field Name Description Starting Local Address Displays the starting address used by the built-in DHCP server to distribute Private LAN IP addresses. In the example shown, addresses between 2 and 9 can be used for devices on your Private LAN that require fixed IP addresses such as printers or a device assigned as a DMZ host.
  • Page 53 Configure Basic Settings Reserving IP Addresses Use the Setup Basic Settings - Fixed CPE IP Assignment page to reserve IP addresses. This feature allows you to assign a fixed IP address to any device in your network by setting static IP addresses in your PC or other network device. These addresses will be removed from the pool of the IP addresses to be used by your gateway's DHCP server when issuing IP addresses to devices that are connected to your local network.
  • Page 54 Chapter 3 Configuring the DOCSIS Residential Gateway Setup Basic Settings - Fixed CPE IP Assignment Page Description The following tables provide a description of the fields within the Setup Basic Settings - Fixed CPE IP Assignment page. Field Name Description MAC Address The MAC address of the PC or device (for example, a printer) for which you want to reserve a specific IP address on the network.
  • Page 55 Configure Basic Settings Saving Your Configuration to a PC Use the Setup Basic Settings - Save RG Configuration to Local PC page to save your current cable modem RG configuration to the hard drive on your PC or to a floppy disk.
  • Page 56 Chapter 3 Configuring the DOCSIS Residential Gateway Configure Dynamic DNS Use the Setup Advanced Settings - Dynamic DNS page to configure the Dynamic Domain Name Service (DDNS). This service provides the residential gateway that has a variable and frequently changing IP address with a well known host name resolvable by network applications through standard DNS queries.
  • Page 57 Configure Basic Settings Setup Basic Settings - Dynamic DNS Page Description The following tables provide a description of the fields within the Setup Basic Settings - Dynamic DNS page. Field Name Description DDNS Service Provides option to disable or activate the DDNS feature. ...

  • Page 58: Configure Advanced Settings

    Chapter 3 Configuring the DOCSIS Residential Gateway Configure Advanced Settings This section describes how to configure Advanced settings for the residential gateway. Enabling and Disabling Advanced Features Use the Setup Advanced Settings - Options page to enable or disable advanced features on your network.
  • Page 59 Configure Advanced Settings Setup Advanced Settings - Options Page Description The following table provides a description of the fields within the Setup Advanced Settings - Options page. Note: If you make changes in the Setup Advanced Settings - Options page, click Apply to apply and save your new IP address filter settings.
  • Page 60 Chapter 3 Configuring the DOCSIS Residential Gateway Configuring IP Address Filters Use the Setup Advanced Settings - IP Filtering page to configure IP address filters. These filters block a range of IP addresses from accessing the Internet. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the residential gateway default advanced IP filtering settings.
  • Page 61 Configure Advanced Settings Configuring MAC Address Filters Use the Setup Advanced Settings - MAC Filtering page to configure MAC address filters. These filters allow you to deny or block access to the Internet by the individual MAC addresses listed in the table. You can also prevent individual PCs from sending outgoing TCP/UDP traffic to the WAN using their MAC address.
  • Page 62 Chapter 3 Configuring the DOCSIS Residential Gateway Setting Up MAC Address Filters The Block/Pass drop down menu allows you to block or pass Internet access to the MAC addresses of the devices you list in the MAC Address Filters table. The following table describes the function of the Block/Pass drop down menu.
  • Page 63 Configure Advanced Settings Setup Advanced Settings - Port Filtering Page The following illustration is an example of the Setup Advanced Settings - Port Filtering page. Setup Advanced Settings - Port Filtering Page Description Use this link to enter and enable the desired port filtering ranges and protocols in the appropriate fields and then click Apply to apply and save your new port filtering settings.
  • Page 64 Chapter 3 Configuring the DOCSIS Residential Gateway Setup Advanced Settings - Port Forwarding Page The following illustration is an example of the Setup Advanced Settings - Port Forwarding page. Setup Advanced Settings - Port Forwarding Page Description The following example illustrates how to use the port forwarding feature to configure the Microsoft X-Box Online Live for Internet gaming.
  • Page 65 Configure Advanced Settings Configuring TCP/UDP Port Triggers Use the Setup Advanced Settings - Port Triggers page to configure TCP/UDP port triggers. Port triggering is similar to port forwarding but is dynamic. In other words, the system does not hold the ports open indefinitely. For example, when the residential gateway detects outgoing data on a specific IP port number set in the ―Trigger Range,‖...
  • Page 66 Chapter 3 Configuring the DOCSIS Residential Gateway Setup Advanced Settings - Port Triggers Page The following illustration is an example of the Setup Advanced Settings - Port Triggers page. Setup Advanced Settings - Port Triggers Page Description Use this link to enter and enable the port forwarding trigger and target range start and end ports along with protocol information in the appropriate fields.
  • Page 67 Configure Advanced Settings Configuring the DMZ Host Use the Setup Advanced Settings - DMZ Host page to configure an IP address that is visible to the WAN. DMZ hosting is commonly referred to as ―exposed host,‖ and allows you to specify the ―default‖ recipient of WAN traffic that Network Address Translation (NAT) is unable to translate to a known local PC.
  • Page 68 Chapter 3 Configuring the DOCSIS Residential Gateway Configuring VPN Termination Use the Setup Advanced Settings - VPN Termination page to configure VPN protocols and manage VPN tunnels. A VPN is a connection between two endpoints in different networks that allows private data to be sent securely and transparently over public networks or other private networks.
  • Page 69 Configure Advanced Settings Setup Advanced Settings - VPN Termination - Blank Status Page The following illustration is an example of a blank Setup Advanced Settings - VPN Termination - Status page. No VPN tunnels are configured. Setup Advanced Settings - VPN Termination - Status Page with VPN Tunnel Configured The following illustration is an example of the Setup Advanced Settings - VPN Termination - Status page with a VPN tunnel configured.
  • Page 70 Chapter 3 Configuring the DOCSIS Residential Gateway Field Name Description IPsec Endpoint Enables/disables the IPsec endpoint mode. Name Displays the user-defined tunnel name entered from the VPN Setup page. Status Displays the current connection state (Connected/NOT Connected). Control Displays one of the following three keys based on the current tunnel enable and connection state: ...
  • Page 71 Configure Advanced Settings Creating and Configuring IPsec VPN Tunnels To create and configure IPsec VPN tunnels, click Add New Tunnel on the VPN Termination - Status page. The VPN Setup page opens. The following illustration is an example of the VPN Setup page. 4042831 Rev A...
  • Page 72 Chapter 3 Configuring the DOCSIS Residential Gateway Setup Advanced Settings - VPN Setup Page Description This section describes the section headings and field descriptions of the Setup Advanced Settings - VPN Setup page. This page allows you to create, configure, and control IPsec VPN tunnels.
  • Page 73 Configure Advanced Settings Field Name Description Mask Allows you to enter Mask information based on the selected Address group type as follows:  For IP subnet, enter the subnet mask.  For single IP address, enter only the specific IP address in the Subnet field.
  • Page 74 Chapter 3 Configuring the DOCSIS Residential Gateway Remote Endpoint Settings These settings control how the local endpoint (router) connects to the far VPN termination point (the other end of the VPN tunnel). Field Name Description Address group type Allows you to select the address group type for the remote VPN access group.
  • Page 75 Configure Advanced Settings Field Name Description Identity Allows you to enter the identity string after you have selected the identity type using one of the following formats:  For IP address mode, use the format xxx.xxx.xxx.xxx.  For FQDN, use the format "yourdomain.com." ...
  • Page 76 Chapter 3 Configuring the DOCSIS Residential Gateway Field Description Phase 1 encryption Allows you to select the form of encryption to secure the VPN connection between endpoints. Select from the following five encryption types:   3DES  AES-128  AES-192 ...
  • Page 77 Configure Advanced Settings Field Description Phase 2 authentication Allows you to select an authentication type for another level of security. Select one of the following three authentication types:    Null (none) You may choose any authentication type as long as the other end of the VPN tunnel uses the same method.
  • Page 78 Chapter 3 Configuring the DOCSIS Residential Gateway Setup Advanced Settings - Save Configuration to Server Page The following illustration is an example of the Setup Advanced Settings - Save Configuration to Server page. Setup Advanced Settings - Save Configuration to Server Page Description The following table describes the fields available on the Setup Advanced Settings - Save Configuration to Server page.
  • Page 79 Configure Advanced Settings Function Keys The following table describes the function keys available on the Setup Advanced Settings - Save Configuration to Server page. Description Get configuration file Click to retrieve file used to store the gateway's settings. Save configuration file Click to save the gateway's settings.

  • Page 80: Configure Firewall Settings

    Chapter 3 Configuring the DOCSIS Residential Gateway Configure Firewall Settings This section describes how to configure Firewall settings for the residential gateway. Configuring Firewall Protection Use the Setup Firewall - Options page to configure web page filtering and firewall protection. This page allows you to enable various firewall protection filters. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the residential gateway default firewall options settings.
  • Page 81 Configure Firewall Settings Setup Firewall - Options Page (Off) When the SPI firewall is completely disabled, a page similar to the following appears. SetupFirewall - Options Page (Low) When the SPI firewall is enabled with no ports restricted, a page similar to the following appears.
  • Page 82 Chapter 3 Configuring the DOCSIS Residential Gateway Setup Firewall - Options Page (Medium) When the SPI firewall is enabled with a list of Allowed Services that are allowed through the firewall, a page similar to the following appears. Setup Firewall - Options Page (High) When the SPI firewall is enabled with a shortened list of Allowed Services that are allowed through the firewall, a page similar to the following appears.
  • Page 83 Configure Firewall Settings Setup Firewall - Options Pages Description This section describes the section headings and fields descriptions of the Setup Firewall - Options pages. Note: If you make changes in any of the fields in a Setup Firewall - Options page, click Apply to apply and save your Firewall settings.
  • Page 84 Chapter 3 Configuring the DOCSIS Residential Gateway Setup Firewall - Options Page Description This section describes the section headings and fields descriptions of the Setup Firewall - Options page. Note: If you make changes in any of the fields in the Setup Firewall - Options page, click Apply to apply and save your Firewall settings.
  • Page 85 Configure Firewall Settings Configuring Firewall Event Logging and E-mail Alerts Use the Setup Firewall - Event Logging page to access the firewall event log and allows you to enter your e-mail address in order for you to receive e-mail alerts related to firewall attacks by hackers.
  • Page 86 Chapter 3 Configuring the DOCSIS Residential Gateway You can configure the system to send e-mails regarding log events to the administrator in order for the administrator to monitor the firewall. This section describes the section headings and fields descriptions of the Setup Firewall - Event Logging page.

  • Page 87: Configure Parental Control Settings

    Configure Parental Control Settings Configure Parental Control Settings This section describes how to configure Parental Control settings for the residential gateway. Configuring Parental Control Use the Setup Parental Control - User Setup page to configure parental controls on the residential gateway, and to add or delete the individuals who are authorized to set parental controls.
  • Page 88 Chapter 3 Configuring the DOCSIS Residential Gateway Setup Parental Control - User Setup Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - User Setup page. This page allows you to set up user profiles. Each profile can be assigned customized levels of Internet access as defined by the access rules assigned to that user's profile.
  • Page 89 Configure Parental Control Settings Field Name Description Session Duration 1440 minutes (factory default). Enter the amount of time in minutes that the user will be granted Internet access beginning at the time they sign on using their user name and password. Note: Set the Session Duration to 0 (zero) to prevent session timeout.
  • Page 90 Chapter 3 Configuring the DOCSIS Residential Gateway Configuring Parental Control Basic Rules Use the Setup Parental Control - Basic Setup page to select the rules that block certain Internet content and certain websites. Note: If you are not familiar with the settings detailed in this section, contact your service provider before you attempt to change any of the residential gateway default parental control settings.
  • Page 91 Configure Parental Control Settings Setup Parental Control - Basic Setup Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - Basic Setup page. This page allows you to create Internet access rules based on the content found in the URLs of Internet sites. Field Name Description Parental Control...
  • Page 92 Chapter 3 Configuring the DOCSIS Residential Gateway Function Keys The following function keys appear on the Setup Parental Control - Basic Setup page. Description Add Rule Adds and saves a new Rule to the list of content Rules. Remove Rule Removes the selected rule from the content rule list.
  • Page 93 Configure Parental Control Settings Configuring Parental Control Time of Day Access Filters Use the Setup Parental Control - Time of Day Access Filter page to configure web access filters to block all Internet traffic to and from specific network devices based on day of week and time of day settings that you select.
  • Page 94 Chapter 3 Configuring the DOCSIS Residential Gateway Function Keys The following function keys appear on the Setup Parental Control - Time of Day Access Filter page. Description Allows you to add a new Time of Day access filter or rule. Enter the name of the filter and click the Add key to add the filter to the list.
  • Page 95 Configure Parental Control Settings Setup Parental Control - Event Log Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - Event Log page. This page allows you to track, by user, any attempts made by that user to access Internet sites that are restricted. Field Name Description Last Occurrence...

  • Page 96: Configure Wireless Settings

    Chapter 3 Configuring the DOCSIS Residential Gateway Configure Wireless Settings This section describes how to configure Wireless settings for the residential gateway. Configuring Your Wireless Access Point Parameters Use the Setup Wireless - Basic page to configure your wireless access point (WAP) parameters, including SSID and channel number.
  • Page 97 Configure Wireless Settings Setup Wireless - Basic Page Description This section describes the section headings and fields descriptions of the Setup Wireless - Basic page. Note: If you make changes in the Setup Wireless - Basic page, click Apply to apply and save your wireless basic settings.
  • Page 98 Chapter 3 Configuring the DOCSIS Residential Gateway Configuring Your Wireless Network Security and Encryption Parameters Use the Setup Wireless - Security page to configure your WAP wireless equivalent privacy (WEP) encryption keys and authentication. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the residential gateway default wireless security settings.
  • Page 99 Configure Wireless Settings Setup Wireless - Security Page The following illustration is an example of the Setup Wireless - Security page. Setup Wireless - Security Page Description This section describes the section headings and fields descriptions of the Setup Wireless - Security page. Note: If you are not familiar with the settings detailed in this section, contact your service provider before you attempt to change any of the residential gateway default wireless security settings.
  • Page 100 Chapter 3 Configuring the DOCSIS Residential Gateway Field Name Description Network Network Authentication allows only authorized users to gain access Authentication to your wireless network. Only users with an authorized user name, password, or pre-shared key are allowed access to the wireless network.
  • Page 101 Configure Wireless Settings Field Name Description RADIUS Server Allows you to enter the IP address of the RADIUS server used for authentication and encryption key derivation.  This field is used with 802.1x and WPA Network Authentication.  The factory default for this field is 0.0.0.0. RADIUS Port Determines the port number of the RADIUS server.
  • Page 102 Chapter 3 Configuring the DOCSIS Residential Gateway Field Name Description WEP Encryption Allows you to enable data encryption to help secure the data that is sent over your wireless network. WEP 128-bit  128-bit or 64-bit static key data encryption can be selected when the network is configured to have no authentication.
  • Page 103 Configure Wireless Settings Field Name Description Network Keys Select these keys for use with Encryption Mode set to 64-bit 1 through 4 encryption. Enter 5-byte values for a Key. You do not have to set all 64 bit keys four Keys. Only one Key is used for a home network. Each value is represented in hexadecimal.
  • Page 104 Chapter 3 Configuring the DOCSIS Residential Gateway Field Name Description PassPhrase Automatically generates WEP encryption keys required to communicate with the network. Although not required for WEP operation, use of a PassPhrase can simplify the configuration and setup of each of your client wireless adapters.
  • Page 105 Configure Wireless Settings Function Keys Keys Description Generate WEP Keys Automatically generates four WEP keys based on the PassPhrase entry. Notes:  For 64-bit WEP, four unique 64-bit WEP keys will be generated.  For 128-bit WEP, only one 128-bit WEP key will be generated. The same key will be entered into all four key locations.
  • Page 106 Chapter 3 Configuring the DOCSIS Residential Gateway Setup Wireless - Advanced Page Example for 802.11g Radios The following illustration is an example of the Setup Wireless - Advanced page for 802.11g radios. Note: We recommend that you do not change the default wireless settings that are shown in the illustration unless you are instructed to do so by your service provider.
  • Page 107 Configure Wireless Settings Field Name Description Xpress Technology Allows you to enable or disable Xpress Technology. Afterburner Allows you to enable or disable Afterburner Technology. Technology 54g Protection Allows you to prioritize 802.11g communication when there is a mix of 802.11b and 802.11g devices in the wireless network using one of the following options: ...
  • Page 108 Chapter 3 Configuring the DOCSIS Residential Gateway Field Name Description Short Retry Limit The number of times the gateway transmits an unacknowledged unicast frame that is shorter than the RTS threshold before discarding the frame. The factory default is 7. Long Retry Limit The number of times the gateway transmits an unacknowledged unicast frame that is longer than the RTS threshold before discarding...
  • Page 109 Configure Wireless Settings Setup Wireless - Advanced Page Description for 802.11n Radios This section describes the section headings and fields descriptions of the Setup Wireless - Advanced page for 802.11n radios. Note: If you make changes in the Setup Wireless - Advanced page, click Apply to apply and save your wireless advanced settings.
  • Page 110 Chapter 3 Configuring the DOCSIS Residential Gateway Configuring Wireless Access Point Access Control Use the Setup Wireless - Access Control page to configure your wireless access point access control. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the residential gateway default wireless advanced settings.
  • Page 111 Configure Wireless Settings Field Name Description Closed Network Allows you to disable or enable the network to prevent access by wireless clients. When ON is selected, the access point does not broadcast the SSID. The client device must be configured manually with the SSID and the MAC address of the access point in order to access with wireless network.

  • Page 112: Configuring Remote Bridges

    Chapter 3 Configuring the DOCSIS Residential Gateway Configuring Remote Bridges Use the Setup Wireless - Bridging page to configure your configure remote bridges. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the wireless home gateway default wireless advanced settings.

  • Page 113: Chapter 4 Operation Of Front Panel Indicators

    Chapter 4 Operation of Front Panel Indicators Introduction This section describes the behavior of the front panel indicators when the residential gateway is first powered up, during normal operations, and in special conditions. In This Chapter  Initial Power Up, Calibration, and Registration (AC Power applied) ....................

  • Page 114: Initial Power Up, Calibration, And Registration (Ac Power Applied)

    Chapter 4 Operation of Front Panel Indicators Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the residential gateway front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the residential gateway.

  • Page 115: Normal Operations (Ac Power Applied)

    Normal Operations (AC Power Applied) Normal Operations (AC Power Applied) The following chart illustrates the appearance of the residential gateway front panel LED status indicators during normal operations when AC power is applied to the gateway. Front Panel LED Status Indicators During Normal Conditions Front Panel Indicator Normal Operations POWER...

  • Page 116: Special Conditions

    Chapter 4 Operation of Front Panel Indicators Special Conditions The following chart describes the appearance of the residential gateway front panel LED status indicators during special conditions to show when you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied POWER...

  • Page 117: Chapter 5 Troubleshooting The Docsis Residential Gateway

    Chapter 5 Troubleshooting the DOCSIS Residential Gateway Introduction This chapter describes the most common issues that may occur after the residential gateway is installed and provides possible solutions and tips for improved performance of the residential gateway. In This Chapter ...

  • Page 118: Frequently Asked Questions

    Chapter 5 Troubleshooting the DOCSIS Residential Gateway Frequently Asked Questions This section provides answers to common questions about the residential gateway. How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system.
  • Page 119 Frequently Asked Questions To specify DNS server address settings, do one of the following:  To get a DNS server address automatically using DHCP, click Obtain DNS server address automatically, and then click OK.  To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server boxes, type the addresses of the primary and secondary DNS servers.
  • Page 120 Chapter 5 Troubleshooting the DOCSIS Residential Gateway Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is unchecked. If there is a check mark in the option, uncheck the option, and then click Info in the lower-left corner. Is there a Hardware Address listed in this window? ...
  • Page 121 Frequently Asked Questions Click the X in the upper-right corner of the window to close the Command Prompt window. You have completed this procedure. Note: If you cannot access the Internet, contact your service provider for further assistance. Renewing the IP Address on Macintosh Systems Close all open programs.
  • Page 122 Chapter 5 Troubleshooting the DOCSIS Residential Gateway What if I Don't Subscribe to Cable TV? If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local service provider for complete information on cable services, including high-speed Internet access.

  • Page 123: Common Troubleshooting Issues

    Common Troubleshooting Issues Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 95), for more detailed information on front panel LED status indicator operation and function. The Residential Gateway does not register an Ethernet connection Try one of the following solutions: Verify that your computer has an Ethernet card and that the Ethernet driver...

  • Page 124: Tips For Improved Performance

    Chapter 5 Troubleshooting the DOCSIS Residential Gateway Tips for Improved Performance If your residential gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your residential gateway AC power is properly inserted ...

  • Page 125: Customer Information

    Chapter 6 Customer Information Introduction If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account.
  • Page 127 Index Internet how to access • 104 surfing while watching TV • 104 accessing the Internet • 104 unable to access • 102 accessories • 3 IP address filters • 42 advanced settings • 40 IP address, renewing • 102 cable service •...
  • Page 128 Index safety instructions • v ground product • v save configuration to local PC • 37 save configuration to server • 59 Setup • 22 system requirements • 8 TCP port filtering • 44 TCP/IP configuring for Macintosh systems • 101 configuring for Windows XP •...
  • Page 130 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice.

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