Telephone Service Frequently Asked Questions - Cisco DPC2434 User Manual

Telephone Service Frequently Asked Questions

Telephone Service Frequently Asked Questions
This section provides answers to frequently asked questions regarding wireless
home gateway telephone service. For issues regarding wireless home gateway
Internet service, see How Do I Troubleshoot My Internet Service Installation?
(on page 37)
Frequently Asked Questions
Q. What if I don't subscribe to telephone service from my cable operator, can I
still use the wireless home gateway to make and receive phone calls?
A. No. Telephone service is enabled for each telephone port on the wireless home
gateway by the cable telephony service provider. Contact your cable telephony
service provider to get telephone service through the wireless home gateway.
Q. How do I arrange for installation?
A. Professional installation from your cable telephony service provider may be
provided. A professional installer can connect the telephone service to your existing
telephone wiring in your home or install new wiring if needed. Professional
installation also ensures proper cable connection to the modem and to your PC, and
ensures proper configuration of all hardware and software settings. Contact your
cable telephony service provider for more information about installation.
Q. Can I use my existing phone number with the wireless home gateway?
A. Telephone numbers are portable in some areas. Contact your telephone service
provider for more information about using an existing telephone number.
Q. Do I automatically receive high-speed Internet service with the wireless home
gateway?
A. Your wireless home gateway may be used to provide telephone service, high-
speed Internet service, or both services. Your cable service provider enables Internet
service. Contact your cable service provider for more information if you are not
currently subscribing to Internet service.
Q. How many telephones can I connect?
A. The RJ-11 telephone-style connectors on the wireless home gateway can each
provide telephone service to multiple telephones, fax machines, and analog
modems. The maximum number of telephone devices connected to each RJ-11 port
is limited by the total Ringing Load of the telephone devices that are connected.
Many telephone devices are marked with a Ringer Equivalent Number (REN). Each
telephone port on the wireless home gateway can support up to a 5 REN load. The
sum of the REN load on all of the telephone devices attached to each port must not
exceed 5 REN.
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