Chapter 8: Troubleshooting; Phone Displays 'Nearby Networks' Screen; Dhcp Error; Bad File Server Address - Avaya 3631 Administrator's Manual

Chapter 8: Troubleshooting

Phone Displays 'Nearby Networks' Screen

• Phone has failed to associate with any Access Point network defined within Access
Profiles. Phone has discovered other APs not defined in Access Profiles.
• Check each Access Profile configured in the phone. Verify the following phone
settings are correct and match those of AP with which you're trying to associate:
– SSID, Security Type, Encryption Type, Encryption Key, Country
• Verify APs for Access Profiles are up and that phone is within range of these APs

DHCP Error

• Phone fails to receive all configured parameters (e.g., Call Server IP address) via
DHCP
– Confirm that phone is configured for correct DHCP SSON value. Default is
242, not 176.

Bad File Server Address!

• Phone has failed to find HTTP server from which to download 46xxsettings file
• Confirm phone is configured with correct File Server IP address
– If phone receives File Server address via DHCP, confirm phone's DHCP
SSON setting is correct. Default is 242, not 176.
• Confirm there is network connectivity to server

Upgrade Was Not Successful

• Phone displays message, 'Upgrade was not successful. Upgrade will be retried now.'
• Phone has passed critical stage in upgrade process (erasing memory), but has not
successfully downloaded all files.
• Phone will continue to loop in upgrade process until all files are downloaded.
• Confirm upgrade files are in appropriate directories (e.g., 'down') on HTTP server
• Verify there is network connectivity to HTTP Server and that HTTP Server is up

Phone Stuck on 'Logon Proceeding' Message

• Phone is attempting unsuccessfully to contact Call Server
• Verify phone is configured with correct Call Server IP address
– If phone receives Call Server address via DHCP, confirm phone's DHCP
SSON setting is correct. Default is 242, not 176.
• Verify there is network connectivity to Call Server and that Call Server is up

Phone Displays 'Extension in Use' Message

• Message indicates extension entered by user into 3631 phone is currently in use on
another phone.
• User has two options:
– Log in with different extension. User presses 'Retry' softkey, then enters new
extension, password
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