Avaya 3631 User Manual
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Avaya 3631 User Manual

Avaya user's guide telephone 3631
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  • Page 2 Note : Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP Phone might cause interference. For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number 03-600759.
  • Page 3 Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya's standard warranty language, as well as information regarding support for this product, while under warranty,...
  • Page 4 Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Avaya support Avaya Inc. provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers,...

  • Page 5: Table Of Contents

    CONTENTS CONTENTS INTRODUCTION About This Guide ... 8 Phone Layout ... 9 Button Description ...9 Button Description ...10 Icon (Display) Description ...12 About scrolling and menu navigation 14 ABOUT THE A-MENU Settings & Options ... 15 Call settings...15 Screen ...16 Sound ...17 Application settings...18 Backup &...
  • Page 6 ANSWERING A CALL Answering a call using the Speakerphone ... 28 Putting a call on Speakerphone ... 28 Ignoring an incoming call ... 29 MAKING A CALL Overlap Dialing... 30 En bloc Dialing ... 30 Enhanced Dialing ... 31 Clearing a number... 32 MUTING A CALL PUTTING A CALL ON HOLD TRANSFERRING A CALL...
  • Page 7 Find Name ...50 Add Entry...52 Speed List ...54 Delete All ...56 Group Setting…………………………………………..57 Memory Status ...58 Call Log ... 59 Missed Calls...59 Received Calls ...60 Outgoing Calls ...61 Delete All ...62 Calendar ... 63 Alarm Clock ... 66 Calculator ... 68 Text Entry Changing the Text Input Mode ...

  • Page 8: Introduction

    INTRODUCTION About This Guide This user guide provides instructions for the use of Avaya 3631 Wireless Telephone. Please take the time to study this guide to become familiar with the operation of your telephone and the benefits this new phone can provide. Keep this guide handy.

  • Page 9: Phone Layout

    Phone Layout The following figure shows the main Elements of your phone. Textediting: Shiftkey Avaya 3631 Wireless Telephone User Guide Speaker Volume Button OK Button Left Soft Button Send Button Speakerphone Button Key-Lock Button Microphone Headset Jack Mute Button Navigation Button...

  • Page 10: Button Description

    Avaya 3631 Wireless Telephone User Guide Button Description Button Volume button Press Volume to adjust the volume during a call or for ringing, beeps and tones. Softbuttons Use the softbuttons to select one of the actions listed along the bottom of the display.
  • Page 11 Hold down the * button, to lock the phone. To unlock, press left soft button. button Quiet mode Hold down the # button to set the phone to quiet mode (vibration mode). Hold down button the # button again to set the phone to ringing mode. Avaya 3631 Wireless Telephone User Guide...

  • Page 12: Icon (Display) Description

    Avaya 3631 Wireless Telephone User Guide Icon (Display) Description Name Icon Antenna Call Routing Alarm Alert Type Description Indicates the signal intensity. : weak signal : strong signal Indicates that the Call Forwarding or the Send All Calls feature is on.
  • Page 13 Avaya 3631 Wireless Telephone User Guide Indicates that the ring type is set to visual only (silent). Indicates the battery charging level. Battery : fully charged : sufficient : insufficient : needs to be charged immediately...

  • Page 14: About Scrolling And Menu Navigation

    When using your telephone, you may have to scroll through the options and features provided with your telephone. Use the up and down navigation arrows to scroll up or down through lists. When the <> arrows are displayed at the top of the screen, you may use the right or left navigation buttons to scroll between different menus.

  • Page 15: About The A-Menu Settings & Options

    ABOUT THE A-MENU Settings & Options Call settings Alert Type Select Alert Type to choose how your phone will alert you when there is an incoming call. You can select: Ring only, Vibrate only, Vibrate then ring, or Visual only. Call screen on ringing To automatically display the Call Appearance screen when you receive a call on ringing to...

  • Page 16: Screen

    Avaya 3631 Wireless Telephone User Guide Screen Contrast To sharpen or dim the display, set a contrast level between 1 to 15. Screen light timer Select the Screen light timer to adjust how long the screen backlight stays lit after you have pressed a button on the phone or received a call.

  • Page 17: Sound

    To play or not play a tone when the information window displays, select the Notification tone option. Error tone To play or not play a tone when the error or warning window displays, select the Error tone option. Avaya 3631 Wireless Telephone User Guide set a ringing volume level...

  • Page 18: Application Settings

    Avaya 3631 Wireless Telephone User Guide Application settings Call log - Log status, Log my calls? Log bridged calls? Log status The log status has to be set to on, if you want the calls to be saved in Log...

  • Page 19: Backup & Restore

    You can set parameters used in the backup and restore procedure such as server IP address, directory path, network login user name and password. FTP status You can interrogate the latest backup and restore results through this menu. Avaya 3631 Wireless Telephone User Guide...

  • Page 20: Advanced

    Avaya 3631 Wireless Telephone User Guide Advanced This menu can be accessed in two different ways. One is in user mode and the other is in Admin mode. In user mode, you may view values only but not change them. In Admin mode, you may change values.
  • Page 21 USB interface. First, you connect a USB cable between the phone and PC. Then, at the PC, you drag and drop the file from its folder to the Avaya USB drive icon. The configuration file includes several parameters used in the phone operation.
  • Page 22 You can backup the phone’s log files to the PC through the USB interface. First, you connect a USB cable between the phone and PC. Then, at the PC, you drag and drop the relevant files (logfile_1.txt and logfile_2.txt) from the Avaya USB drive icon to a folder on the PC.

  • Page 23: Applications

    You can use the Call Log to view a list of your incoming, outgoing, and missed calls, as well as a comprehensive log of all calls. Calendar You can see calendar and manage your schedule by adding a memo Calculator You can use calculator for basic mathematical functions. Avaya 3631 Wireless Telephone User Guide...

  • Page 24: Alarm Clock

    Avaya 3631 Wireless Telephone User Guide Alarm clock You can use morning call and alarm clock. Web browser You can use Web browser function through this menu.

  • Page 25: Log In/Log Out

    Lock phone now? Use the phone lock feature to prevent unauthorized use of your telephone while it is turned on (for example, during an absence). When the phone is locked, you can make only emergency calls; all other telephone functions are inoperable.

  • Page 26: Button Lock

    When the button lock is on, all telephone buttons are inoperable, except for the asterisk key and the Unlock soft button. You may continue to receive calls and make emergency calls while button lock is on.

  • Page 27: Sim Card

    Avaya 3631 Wireless Telephone User Guide SIM card From this menu, you can enable or disable the PIN code check that is run when the phone starts up. You also can change the PIN code Turn the PIN code check on to prevent unauthorized users from starting your telephone during an absence.

  • Page 28: Answering A Call

    ANSWERING A CALL When you receive an incoming call, the incoming call is usually selected automatically. However, if you are already on a call or if you receive more than one incoming call at a time, you may need to select the call you want to answer manually. Press Send button or scroll to the incoming line and press OK button.

  • Page 29: Ignoring An Incoming Call

    Avaya 3631 Wireless Telephone User Guide Ignoring an incoming call Ignoring an incoming call does not terminate the call; it only turns off the ringer for that incoming call. The call proceeds as usual and, if not answered, is handled like any other unanswered call.

  • Page 30: Making A Call

    MAKING A CALL You can dial a number before or after you choose a line and receive dial tone. You can choose a line by pressing Send, Speakerphone or OK button. Overlap Dialing To make a call using overlap dialing, press the Send, Speakerphone or OK button to receive dial tone.

  • Page 31: Enhanced Dialing

    Avaya 3631 Wireless Telephone User Guide Enhanced Dialing You may also make a call from the call log or contacts application or by using the speed dial feature. To make a call from within the call log application, select the call log entry you wish to call, then press the Send button.

  • Page 32: Clearing A Number

    SMT-W5100 User Guide Clearing a number You may erase all or part of a number you have dialed in en bloc mode before completing the call. To erase the last dialed digit, press and release the Clear button. To erase all dialed digits, press and hold down the Clear button.

  • Page 33: Muting A Call

    MUTING A CALL Press the Mute button during a call so that the other person cannot hear you. When the Mute icon is displayed, the call is muted. Press the Mute button again to unmute the call. The Mute icon disappears. If a call is on mute and you switch between the handset, headset, or speakerphone, mute will be turned off.

  • Page 34: Putting A Call On Hold

    PUTTING A CALL ON HOLD Scroll to the active line you want to put on hold. Press the Hold soft button. The Hold icon appears on the highlighted line. Press the Resume soft button to retrieve the call from hold.

  • Page 35: Transferring A Call

    Select the Transfer entry. A new call appearance will be created, and you will hear dial tone. Dial the telephone number, or call the person using the Contacts or Call Log list. Press the Complete soft button, or the End Call button to complete the transfer.

  • Page 36: About Conference Calls

    Dial the telephone number, or call the person using the Contacts or Call Log list. Press the Join soft button to add the person to the existing call. Depending upon how your telephone is administered, you may not have to press Join to add the person to the conference call.

  • Page 37: Adding A Person On Another Line To A Conference Call

    Instead of dialing a number, scroll to the call appearance you want to add to the conference Press the Join soft button to add the person to the existing call. Depending upon how your telephone is administered, you may not have to press Join to add the person to the conference call.

  • Page 38: Adding A Person On Hold To A Conference Call

    Choose the person on hold during a conference call by scrolling. Scroll to the person on hold during a conference call. Press Join soft button. Depending upon how your telephone is administered, you may not have to press Join to add the person to the conference call.

  • Page 39: Putting A Conference Call On Hold

    Putting a conference call on hold From the main Phone menu (call appearance screen), scroll to the active conference call. Press the Hold soft button. Press Resume, or press OK to resume the conference call. Avaya 3631 Wireless Telephone User Guide...

  • Page 40: Transferring A Conference Call

    Press the Options soft button. Select the Transfer entry. Dial the telephone number, or call the person from the Contacts or Call Log lists Displaying all conference parties You can see the list of all conference parties using the ‘conf-dsp’ feature.

  • Page 41: Muting A Person On A Conference Call

    From the main Phone menu (call appearance screen), scroll to your active conference call. Press the Details soft button. Scroll to the person you want to mute. Press the Options soft button. Select the Silence entry. Press Silence to take the person off mute. Avaya 3631 Wireless Telephone User Guide...

  • Page 42: Dropping A Person From A Conference Call

    Avaya 3631 Wireless Telephone User Guide Dropping a person from a conference call From the main Phone menu (call appearance screen), scroll to your active conference call. Press the Details soft button. Scroll to the person you want to drop.

  • Page 43: About Bridged Calls

    ABOUT BRIDGED CALLS Some telephones may show bridged lines on the telephone screen in addition to your own lines. These bridged lines typically to another member of your group. Your telephone allows you to see if those lines are in use, join in on a call in progress on those lines, or answer calls on those lines directly from your telephone.

  • Page 44: Joining A Call On A Bridged Line

    From the main Phone menu (call appearance screen), choose the bridged line you want to use. Press the OK button. Dial the telephone number, or call the person from the Contacts or Call Log lists.

  • Page 45: About Some Features

    ABOUT SOME FEATURES Use the advanced capabilities of your telephone to forward calls, search the company directory, park calls, and more. The features available vary depending on the options your system administrator has selected for your company and for your telephone.

  • Page 46: Forwarding Calls (Cfrwd)

    Avaya 3631 Wireless Telephone User Guide Forwarding calls (CFrwd) You can forward your calls to another number. You must enter a telephone number each time you use this feature. If you set the forward feature, a Forwarding icon will appear on the top line of your display screen.

  • Page 47: Calling A Person From The Directory (Directory)

    When the name of the person you want to call is displayed on the system message line, select the Make Call entry in the Feature menu to call the person. To exit the Directory feature at any time and return to the main Phone menu, press the Exit soft button. Avaya 3631 Wireless Telephone User Guide...

  • Page 48: Configuring Simultaneous Ringing For Multiple Telephones (Ec500)

    Configuring simultaneous ringing for multiple telephones (EC500) You can have incoming calls ring on your office telephone and cell phone at the same time so that you can answer office calls while you are away from your desk. To use this feature, your system administrator must first add your cell phone number to your profile.

  • Page 49: Contacts

    Avaya 3631 Wireless Telephone User Guide Contacts Contacts menu offers the following features: Contacts: allows you to find, create or set up the speed-dialing feature and manage Contacts entries. Management: allows you to create or remove your own number, set up caller groups and check the memory status.

  • Page 50: Find Name

    Avaya 3631 Wireless Telephone User Guide Find Name To search for a number in the Contacts, proceed as follows. Enter a letter(s) of the name that you want to find. The Contacts entries are listed, highlighting the entry matching your input.
  • Page 51 Set as speed number (shown if the category contains a number) Delete E-Mail Edit address Edit name Delete entry Group Set one of the groups or no group. Alert Set one of the melodies or not assign. Avaya 3631 Wireless Telephone User Guide...

  • Page 52: Add Entry

    Avaya 3631 Wireless Telephone User Guide Add Entry You can store up to 500 names in the phone memory and each name can be associated with up to five numbers. Enter the number you want to save. If you make a mistake while entering a number, correct it using the Cancel key. For further details, see ‘Correcting the Number’...
  • Page 53 Avaya 3631 Wireless Telephone User Guide Storing a Number in Idle Mode As soon as you start to enter a number, Save appears above the soft key to allow you to store the number in the Contacts. Continue the procedure from step 1 on ‘Add Entry (Contacts 1.2)’ section of this guide to store...

  • Page 54: Speed List

    Avaya 3631 Wireless Telephone User Guide Speed List You can set up to eight speed-dial entries and then dial them easily whenever you want, simply by pressing the associated number key. Setting Up Speed-dial Entries Press the Navigation keys(up or down) to scroll to an empty location and press the Select soft key.
  • Page 55 When the idle screen is displayed, press the number key, 2 to 9, assigned to the speed-dial entry and press the key. You can also press and hold the number key. The 1 key is reserved for connecting to your voice mail service. Avaya 3631 Wireless Telephone User Guide key to exit.

  • Page 56: Delete All

    Avaya 3631 Wireless Telephone User Guide Delete All You can delete all Contacts entries at once. - When a confirming message appears, press the Delete soft key to delete all of the entries in the memory(ies). Then enter the phone password and press the Ok soft key. The password is preset to ‘00000000’...

  • Page 57: Group Setting

    Change the setting as required and press the Select soft key. Repeat steps 2 and 3 to change other options. When you have finished, press the Avaya 3631 Wireless Telephone User Guide soft key or the key to exit.

  • Page 58: Memory Status

    Avaya 3631 Wireless Telephone User Guide Memory Status You can check how many names are stored in phone’s memory. When you have finished, press the soft key or the key to exit.

  • Page 59: Call Log

    The number, date, and time of the call are displayed. By pressing the Options soft key, you can also: call the user whose call record is displayed delete the current call record from the list. save the number into Contacts. Avaya 3631 Wireless Telephone User Guide key in Idle...

  • Page 60: Received Calls

    Avaya 3631 Wireless Telephone User Guide Received Calls This option lets you view the last 20 received calls if the caller line identification is available. The number, or name if available, displays. To view additional details on a particular call, scroll to the call and press the Select soft key.

  • Page 61: Outgoing Calls

    The number, date, and time of the call are displayed. By pressing the Options soft key, you can also: call the user whose call record is displayed delete the current call record from the list. save the number in Contacts. Avaya 3631 Wireless Telephone User Guide...

  • Page 62: Delete All

    Avaya 3631 Wireless Telephone User Guide Delete All You can delete all of the numbers stored in the call log or all numbers within a particular section of the call log (missed calls, received calls, outgoing calls). To delete all call log entries, scroll to the desired call log category and press the Select soft key.

  • Page 63: Calendar

    View all: shows all of the events that you have scheduled. Delete day: deletes the scheduled event on the selected day. Delete all: deletes all of the events that you have scheduled. Avaya 3631 Wireless Telephone User Guide Press the Left or Right key.

  • Page 64: Creating A New Memo

    Avaya 3631 Wireless Telephone User Guide Creating a New Memo Scroll to a date on the calendar, referring to ‘Calendar(Menu 6.2)’ section of this guide, and press the Select soft key. Write your memo and press the Ok soft key.
  • Page 65 Delete: allows you to delete the memo. Edit: allows you to edit the memo. Move: allows you to move the memo to a different date. Copy: allows you to copy the memo to a different date. Avaya 3631 Wireless Telephone User Guide...

  • Page 66: Alarm Clock

    Avaya 3631 Wireless Telephone User Guide Alarm Clock This application allows you to set an alarm to ring at a specific time. You can set up to three alarms or set the phone to ring an alarm when it is switched off.
  • Page 67 When the Quiet Mode is activated, the alarm tone doesn’t sound. But when you set a Morning call, it sounds the alarm tone even if the Quiet Mode is activated. Avaya 3631 Wireless Telephone User Guide key to exit. ) on the top line of the display. To...

  • Page 68: Calculator

    Avaya 3631 Wireless Telephone User Guide Calculator You can use the phone as a calculator. The calculator performs basic arithmetic functions, such as addition, subtraction, multiplication, division and remainder computation. To perform a calculation: Enter the first number using the number keys.
  • Page 69 Avaya 3631 Wireless Telephone User Guide The result is rounded to six decimal places. When you have finished, press the Back soft key or the key to exit.

  • Page 70: Text Entry

    Avaya 3631 Wireless Telephone User Guide Text Entry At many times while you are using your phone, you need to enter text, such as when storing a name in the Contacts, writing a new message, creating your personal greeting or scheduling events on your calendar.

  • Page 71: Changing The Text Input Mode

    2. Scroll to the mode you want to use by pressing the Up or Down key. The Language select option allows you to change the text input language. You can use the Add word option to add new words into the T9 dictionary. Avaya 3631 Wireless Telephone User Guide...

  • Page 72: Quickly Changing The Text Input Mode

    Avaya 3631 Wireless Telephone User Guide If you want to exit the menu without changing the mode, press the Cancel key. 3. Press the Select soft key to confirm the highlighted text input mode. Quickly Changing the Text Input Mode Press the key as follows.

  • Page 73: Using The T9 Mode

    If Spell appears above the left soft key while you are entering text, the word does not exist in the T9 dictionary. To type words not found in the T9 mode, change the text input mode to the ABC Avaya 3631 Wireless Telephone User Guide...

  • Page 74: Smart Punctuation

    Avaya 3631 Wireless Telephone User Guide mode, or proceed as follows: 1. Press the Spell soft key, or press and hold down the right soft key and select the Add word option. 2. Enter the word you want to add using the ABC mode and press the Ok soft key.

  • Page 75: Changing The Case

    To insert a space between words, press the # key. Entering a Number directly To enter a number, press and hold the number key. Scrolling To move the cursor to the left or right within the text, press the Left or Right key. Avaya 3631 Wireless Telephone User Guide...

  • Page 76: Clearing Letters And Words

    Avaya 3631 Wireless Telephone User Guide Clearing Letters and Words To clear the letter to the left of the cursor, press the Cancel key. You can clear all of the letters on the display by pressing and holding the Cancel key.

  • Page 77: Using The Abc Mode

    Refer to the table for more information about the characters available. The characters vary, depending on the text input language. You can select the language by setting one of the following options: Language select; see ‘Changing the Text Input Mode’ section of this guide. Input mode Avaya 3631 Wireless Telephone User Guide...

  • Page 78: Changing The Case

    Avaya 3631 Wireless Telephone User Guide List of the characters available (English) Characters in the Order Displayed ． ， - ? ! ‘ @ : 1 A B C 2 D E F 3 G H I 4 J K L 5...

  • Page 79: Inserting A Space

    Cancel key. Returning to the Previous Screen When the text input field is empty, press and hold the Cancel key to return to the previous screen. Avaya 3631 Wireless Telephone User Guide...

  • Page 80: Using The Symbolic Mode

    Avaya 3631 Wireless Telephone User Guide Using the Symbolic Mode The Symbolic mode enables you to enter symbols in your text. Press the key as follows. Press the display more symbols Up or Down key enter a symbol corresponding number key...

  • Page 81: Troubleshooting

    TROUBLESHOOTING When the ‘Login Proceeding’ message is displayed in the window. This may mean your Call server link is down. Please wait for 5 minutes. If the problem persists, reboot the phone When you do not hear dial tone after pressing the off-hook button. Retry after 5 minutes.

  • Page 82: Annex

    ANNEX Index Alert Type... 11 A-menu(Avaya menu)... 11 Bridged Calls ... 33 Button Description ... 7 Call log... 14 Call Log... 18 Conference Calls ... 27 Error tone ... 14 Forwarding calls... 36 FTP setup... 15 Icon Description... 9 Language ... 12...
  • Page 83 Muting a Call ... 25 Phone Layout ... 6 Send All Calls... 35 SIM card ... 21 Avaya 3631 Wireless Telephone User Guide Transferring a Call... 26 USB config..17...

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