Troubleshooting; Basic Functions - NETGEAR FVL328 Reference Manual

This chapter gives information about troubleshooting your FVL328 Prosafe High Speed VPN
Firewall. For the common problems listed, go to the section indicated.
• Is the firewall on?
• Have I connected the firewall correctly?
Go to "Basic Functions" on page
• I can't access the firewall's configuration with my browser.
Go to "Troubleshooting the Web Configuration Interface" on page
• I've configured the firewall but I can't access the Internet.
Go to "Troubleshooting the ISP Connection" on page
• I can't remember the firewall's configuration password, or I want to clear the configuration
and start over again.
Go to "Restoring the Default Configuration and Password" on page
• Is there a new version of the firmware that corrects known problems or adds new features?
Note: Product updates are available on the NETGEAR Web site at
www.netgear.com/support/main.asp. Documentation updates are available on the
NETGEAR, Inc. Web site at www.netgear.com/docs.

Basic Functions

After you turn on power to the firewall, the following sequence of events should occur:
When power is first applied, verify that the Power LED is on.
1.
Verify that the Test LED lights within a few seconds, indicating that the self-test procedure is
2.
running.
After approximately 10 seconds, verify that:
3.

Troubleshooting

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Troubleshooting
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