Paper Jam Message Stays On - Xerox PHASER 7100 User Manual

Troubleshooting
Label and Envelope Misfeeds
Probable Causes
The label sheet is facing the wrong way in the
tray.
Labels are missing, curled, or pulled away
from the backing sheet.
Envelopes are loaded incorrectly.
Envelopes are wrinkling.

Paper Jam Message Stays On

Probable Causes
Some paper remains jammed in the printer.
One of the printer doors is open.
Note: Check for, and remove, torn pieces of paper in the paper path.
Jams During Automatic 2-Sided Printing
Probable Causes
Using paper of the wrong size, thickness, or
type.
Paper is loaded in the wrong tray.
Tray is loaded with mixed paper.
108 Phaser 7100 Color Printer
User Guide
Solutions
Load label sheets according to the instructions from the
manufacturer. Load labels face down in the Bypass Tray and face
up in all other trays.
Do not use any sheet where labels are missing, curled, or pulled
away from the backing sheet.
• Load envelopes in the Bypass Tray only, with the print side down,
flaps closed and facing up, and the long edge leading into the
printer.
Note: When you load envelopes long-edge feed, ensure that you
specify landscape orientation in the print driver.
• Load large-size envelopes with the print side down, flaps open
and facing away from the printer.
• The heat and pressure of the laser printing process can cause
wrinkling.
• Use supported envelopes. For details, see
Envelopes on page 49.
Solutions
Recheck the media path and make sure that you have removed all
of the jammed paper.
Check the doors on the printer. Close any door that is open.
Solutions
Ensure that you are using the correct paper. For details, see
Supported Paper Sizes and Weights for Automatic 2-Sided Printing
on page 40.
The paper must be loaded in the correct tray. For details, see
Supported Paper on page 38.
Load the tray with only one type and size of paper.
Guidelines for Printing