Paper Jam Message Stays On - Xerox VersaLink B400 User Manual

Label and Envelope Misfeeds
Probable Causes
The label sheet is facing the wrong way
in the tray.
Labels are missing, curled, or pulled away
from the backing sheet.
Envelopes are loaded incorrectly.
Envelopes are wrinkling.

Paper Jam Message Stays On

Probable Causes
Some paper remains jammed in
the printer.
One of the printer doors is open.
Note: Check for, and remove, torn pieces of paper in the paper path.
Jams During Automatic 2-Sided Printing
Probable Causes
Using paper of the wrong size, thickness,
or type.
Paper is loaded in the wrong tray.
Tray is loaded with mixed paper.
Solutions
• Load label sheets according to the instructions from
the manufacturer.
• Load labels in the tray, face up.
For details, refer to Labels
Do not use any sheet where labels are missing, curled, or pulled away
from the backing sheet.
You can print envelopes from the Bypass tray or Tray 1.
For details, refer to Envelopes
• The heat and pressure of the laser printing process can
cause wrinkling.
• Use supported envelopes. For details, refer to
Envelopes on page 112.
Note: When you load envelopes long-edge feed, ensure that you specify
landscape orientation in the print driver.
Solutions
Recheck the media path and make sure that you have removed all of
the jammed paper.
Check the doors on the printer. Close any door that is open.
Solutions
Use paper of the correct size, thickness, or type. For details, refer to
Supported Paper Sizes for Automatic 2-Sided Printing
Ensure that paper is loaded into the correct tray. For details, refer to
Supported Paper on page 96.
Load the tray with only one type and size of paper.
on page 118.
on page 112.
Guidelines for Printing
Xerox VersaLink B400 Printer
® ®
Troubleshooting
on page 98.
157
User Guide