Panasonic KXTG8521E Operating Instructions Manual
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Panasonic KXTG8521E Operating Instructions Manual

Digital cordless answering system
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TG8521E(e).book Page 1 Wednesday, March 17, 2010 3:39 PM
Digital Cordless Answering System
Model shown is KX-TG8521.
Before initial use, see "Getting
Started" on page 9.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save
them for future reference.
This unit is compatible with Caller ID and SMS. You must subscribe to the
appropriate service offered by your service provider/telephone company.
Please access our online customer survey:
http://panasonic.net/pcc/tel/q

Operating Instructions

KX-TG8521E
Model No.
KX-TG8522E
KX-TG8523E
KX-TG8524E

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Summary of Contents for Panasonic KXTG8521E

  • Page 1: Operating Instructions

    Model shown is KX-TG8521. Before initial use, see “Getting Started” on page 9. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. This unit is compatible with Caller ID and SMS. You must subscribe to the appropriate service offered by your service provider/telephone company.

  • Page 2: Table Of Contents

    TG8521E(e).book Page 2 Wednesday, March 17, 2010 3:39 PM Table of Contents Introduction Sending a message ... . . 36 Receiving a message ... . 37 Model composition .

  • Page 3: Introduction

    TG8521E(e).book Page 3 Wednesday, March 17, 2010 3:39 PM Introduction Model composition Base unit Handset Series Model No. Part No. Part No. Quantity KX-TG8521 KX-TG8521 KX-TG8521 KX-TGA850 series KX-TG8522 KX-TG8521 KX-TGA850 KX-TG8523 KX-TG8521 KX-TGA850 KX-TG8524 KX-TG8521 KX-TGA850 *1 Feature differences: Intercom calls can be made between handsets by purchasing and registering one or more optional handsets (page 4).

  • Page 4: Expanding Your Phone System

    TG8521E(e).book Page 4 Wednesday, March 17, 2010 3:39 PM Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number Rechargeable P03P or HHR-4NGE batteries Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset...

  • Page 5: General Information

    L In the event of problems, you should contact your equipment supplier in the first instance. Declaration of Conformity: L Panasonic System Networks Co., Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.

  • Page 6: Important Information

    TG8521E(e).book Page 6 Wednesday, March 17, 2010 3:39 PM Important Information Operating safeguards For your safety L Unplug the product from power outlets before cleaning. Do not use liquid or To prevent severe injury and loss of life/ aerosol cleaners. property, read this section carefully before L Do not disassemble the product.

  • Page 7: Important Safety Instructions

    Base unit location/avoiding noise L We recommend using the batteries noted on page 4. USE ONLY rechargeable Ni- The base unit and other compatible Panasonic MH batteries AAA (R03) size. units use radio waves to communicate with L Do not mix old and new batteries.

  • Page 8: Other Information

    TG8521E(e).book Page 8 Wednesday, March 17, 2010 3:39 PM Important Information L Operating the product near electrical Penalties may be applicable for incorrect appliances may cause interference. Move disposal of this waste, in accordance with away from the electrical appliances. national legislation.

  • Page 9: Getting Started

    TG8521E(e).book Page 9 Wednesday, March 17, 2010 3:39 PM Getting Started L Do NOT use Alkaline/Manganese/Ni- Cd batteries. Setting up L Confirm correct polarities (S, T). Connections L Use only the supplied Panasonic AC adaptor PQLV219E. ■ Base unit Press plug firmly. “Click” Rechargeable Ni-MH ONLY Hook...

  • Page 10: Note When Setting Up

    L It is normal for batteries not to reach the same telephone line jack using a T- full capacity at the initial charge. adaptor. Your Panasonic sales shop can Maximum battery performance is offer you more information about reached after a few complete cycles of connection possibilities.

  • Page 11: Controls

    TG8521E(e).book Page 11 Wednesday, March 17, 2010 3:39 PM Getting Started K {ECO/R} ECO: Eco mode shortcut key Controls R: Recall/Flash L Microphone Handset M Charge contacts ■ Control type A Soft keys The handset features 2 soft keys and the centre of the navigator key.

  • Page 12: Display

    TG8521E(e).book Page 12 Wednesday, March 17, 2010 3:39 PM Getting Started Item Meaning Base unit The line is in use. L When flashing slowly: The call is put on hold. L When flashing rapidly: An incoming call is now being received. Missed call (page 33) The base unit...
  • Page 13 TG8521E(e).book Page 13 Wednesday, March 17, 2010 3:39 PM Getting Started Item Meaning Icon Action New voice mail Selects a character entry message received. mode. (page 46) Selects categories or Someone is using the handsets. (page 29, 30) Line line. in use Plays a message.

  • Page 14: Screen Saver Mode

    TG8521E(e).book Page 14 Wednesday, March 17, 2010 3:39 PM Getting Started Date and time Screen saver mode 1 (centre of navigator key) i The backlight goes dark when on a {#}{1}{0}{1} call or turns off completely after 1 Enter the current date, month, and minute of inactivity if the handset is not year.

  • Page 15: Display Mode

    TG8521E(e).book Page 15 Wednesday, March 17, 2010 3:39 PM Getting Started – When the one touch eco mode is off: Programming the display mode “Normal” is temporarily displayed beforehand and i goes off from the handset display. 1 (centre of navigator key) i {#}{1}{9}{2} Note: {V}/{^}: Select the desired setting.

  • Page 16: Making/Answering Calls

    TG8521E(e).book Page 16 Wednesday, March 17, 2010 3:39 PM Making/Answering Calls indicator flashes. To cancel, press {ic}. Making calls Erasing a number in the redial list Lift the handset and dial the phone number. j (right soft key) or {>} (R) L To correct a digit, press ^.

  • Page 17: Useful Features During A Call

    TG8521E(e).book Page 17 Wednesday, March 17, 2010 3:39 PM Making/Answering Calls Auto talk Mute You can answer calls simply by lifting the While mute is turned on, you can hear handset off the base unit or charger. You the other party, but the other party do not need to press {C}.

  • Page 18: Key Lock

    TG8521E(e).book Page 18 Wednesday, March 17, 2010 3:39 PM Making/Answering Calls L & is displayed. Recording a telephone L To turn key lock off, press & for conversation about 3 seconds. Note: Important: L Calls to emergency numbers cannot L Before recording a conversation, you be made until key lock is turned off.

  • Page 19: Phonebook

    TG8521E(e).book Page 19 Wednesday, March 17, 2010 3:39 PM Phonebook {V}/{^}: “Category Name” i Handset phonebook Edit the name (10 characters max.; The phonebook allows you to make calls page 48). i M i {ic} without having to dial manually. You can add 200 names and phone numbers, Finding and calling a assign each phonebook entry to the...

  • Page 20: Editing Entries

    TG8521E(e).book Page 20 Wednesday, March 17, 2010 3:39 PM Phonebook {V}/{^}: Select the desired Find the desired entry (page 19). category. i M L If you select “All”, the unit ends {V}/{^}: “Speed Dial” i M the category search. {V}/{^}: Select the desired dial key {V}/{^}: Scroll through the number.

  • Page 21: Copying Phonebook Entries

    PIN as necessary (page 16). Copying phonebook entries You can copy phonebook entries between 2 handsets. *1 Panasonic compatible handset Note: L Category settings for phonebook entries are not copied. Copying an entry Find the desired entry (page 19).

  • Page 22: Programming

    TG8521E(e).book Page 22 Wednesday, March 17, 2010 3:39 PM Programming Programmable settings You can customise the unit by programming the following features using the handset. To access the features, there are 2 methods: – scrolling through the display menus (page 22) –...
  • Page 23 TG8521E(e).book Page 23 Wednesday, March 17, 2010 3:39 PM Programming Main menu Sub-menu 1 Sub-menu 2 Page Public Receive List Send List Create – Settings – Message Centre1 – Message Centre2 – Private Mailbox – PBX Access # – SMS On/Off –...
  • Page 24 TG8521E(e).book Page 24 Wednesday, March 17, 2010 3:39 PM Programming Main menu Sub-menu 1 Sub-menu 2 Page – – Initial Setup Keytones – Call Restrict – Auto Talk Line Setup Recall/Flash – – Privacy Mode – Base Unit PIN – Repeater Mode Register Register H.set...
  • Page 25 TG8521E(e).book Page 25 Wednesday, March 17, 2010 3:39 PM Programming Feature Code Setting System Page <23:00/06:00> – Night Mode {2}{3}{7} (Start/End) – Night Mode {1}: 30 sec. {2}{3}{9} (Ring Delay) {2}: <60 sec.> {3}: 90 sec. {4}: 120 sec. {0}: No Ringing –...
  • Page 26 TG8521E(e).book Page 26 Wednesday, March 17, 2010 3:39 PM Programming Feature Code Setting System Page {1}: On {0}: <Off> Repeater Mode {1}{3}{8} – – Register H.set {1}{3}{0} (H.set: handset) – – Cancel Register {1}{3}{1} <Auto> – Select Base {1}{3}{7} <English> –...
  • Page 27 TG8521E(e).book Page 27 Wednesday, March 17, 2010 3:39 PM Programming *1 If “System” column is checked, you do not need to program the same item using another handset. *2 This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received.

  • Page 28: Special Programming

    TG8521E(e).book Page 28 Wednesday, March 17, 2010 3:39 PM Programming M i {ic} L When the alarm is set, E is Special programming displayed. Note: Memo alarm L To stop the alarm, press any dial key An alarm sounds at the set time for 3 or place the handset on the base unit minutes.

  • Page 29: Changing The Handset Name

    TG8521E(e).book Page 29 Wednesday, March 17, 2010 3:39 PM Programming L You can select 24-hour or 12- L To cancel a selected category, hour clock format (“AM” or “PM”) press t again. “Q” disappears. by pressing /. M i {ic} Enter the desired hour and minute Note: you wish to end this feature.

  • Page 30: Setting Call Restriction

    TG8521E(e).book Page 30 Wednesday, March 17, 2010 3:39 PM Programming Important: W i {V}/{^}: “Yes” i M L When the unit receives a call from a i {ic} number that is stored in the call barred Note: list, the call is logged in the caller list L When editing, press the desired dial (page 34) with 7 after the call is key to add, ^ to erase.

  • Page 31: Registering A Unit

    TG8521E(e).book Page 31 Wednesday, March 17, 2010 3:39 PM Programming L To cancel a selected handset, Note: press t again. “Q” disappears. L Calls are disconnected when the handset moves from one radio cell to another. {V}/{^}: Select a memory location. Registering a handset to a Enter the phone number or area base unit...

  • Page 32: Base Unit

    You can increase the signal range of the {#}{1}{3}{7} base unit by using a DECT repeater. {V}/{^}: Select the desired base Please use only the Panasonic DECT unit number, or “Auto”. i M repeater noted on page 4. Contact your Panasonic dealer for details.

  • Page 33: Caller Id Service

    TG8521E(e).book Page 33 Wednesday, March 17, 2010 3:39 PM Caller ID Service – Being replaced on the base unit or charger. Using Caller ID service – Pressing {ic}. Important: Phonebook name display L This unit is Caller ID compatible. To When caller information is received and use Caller ID features, you must it matches a phone number stored in the...

  • Page 34: Caller List

    TG8521E(e).book Page 34 Wednesday, March 17, 2010 3:39 PM Caller ID Service are received. The default setting is Editing a caller’s phone “Default Colour”. number before calling back n (left soft key) i 1 {V}/{^}: “Category” i M {<} (y) {V}/{^}: Select the desired {V}/{^}: Select the desired entry.

  • Page 35: Sms (Short Message Service)

    TG8521E(e).book Page 35 Wednesday, March 17, 2010 3:39 PM SMS (Short Message Service) L If the unit is connected to a PBX system, you may not be able to use Using SMS SMS features. SMS allows you to send and receive text messages between other fixed-line and mobile phones that support compatible Turning SMS on/off...

  • Page 36: Registering Mailboxes

    TG8521E(e).book Page 36 Wednesday, March 17, 2010 3:39 PM SMS (Short Message Service) Message Centre 1 number as is To use the caller list: (without adding a line access {<} (y) i {V}/{^}: Select the number or dialling pause) to party.

  • Page 37: Receiving A Message

    TG8521E(e).book Page 37 Wednesday, March 17, 2010 3:39 PM SMS (Short Message Service) Editing/sending a saved Receiving a message message When an SMS message is received: 1 (centre of navigator key) i – “Receiving SMS Message” is X i M displayed.

  • Page 38: Other Settings

    {V}/{^}: “Yes” i M i {ic} L If you forget the password assigned to a mailbox, contact your nearest Storing the sender’s number Panasonic service centre. in the phonebook Changing private mailbox While reading a received message, press 1.
  • Page 39 TG8521E(e).book Page 39 Wednesday, March 17, 2010 3:39 PM SMS (Short Message Service) {V}/{^}: “Yes” i M i {ic} Enter a 4-digit password for the mailbox. i M 2 times i {ic} Storing the PBX line access number (for PBX users only) Store your PBX line access number (4 digits max.) so that SMS messages are sent properly.

  • Page 40: Answering System

    TG8521E(e).book Page 40 Wednesday, March 17, 2010 3:39 PM Answering System – If you recorded your own greeting message, the same message is still Answering system announced to callers even though their messages are not recorded. The answering system can answer and record calls for you when you are unavailable to answer the phone.

  • Page 41: Greeting Message

    TG8521E(e).book Page 41 Wednesday, March 17, 2010 3:39 PM Answering System {V}/{^}: Select the desired setting. Resetting to a pre-recorded greeting i M i {ic} message If you want to use a pre-recorded greeting message once you record your Greeting message own greeting message, you need to erase your own greeting message.

  • Page 42: Listening To Messages Using The Handset

    TG8521E(e).book Page 42 Wednesday, March 17, 2010 3:39 PM Answering System {V}/{^}: Select the desired item from Operation the message list. i 0 Repeat message L You can erase the selected Skip message message as follows: W i {V}/{^}: “Yes” i M Stop playback {■} When finished, press {ic}.

  • Page 43: Remote Operation

    TG8521E(e).book Page 43 Wednesday, March 17, 2010 3:39 PM Answering System Operation Remote operation Turn answering system off Using a touch-tone phone, you can call Erase currently {*}{4} your phone number from outside and playing message access the unit to listen to messages or change answering system settings.

  • Page 44: Answering System Settings

    TG8521E(e).book Page 44 Wednesday, March 17, 2010 3:39 PM Answering System Follow the voice guidance prompts Operation as necessary or control the unit Reset to a pre-recorded {*}{6} using remote commands (page 44). greeting message (during When finished, hang up. greeting message playback) Note:...
  • Page 45 TG8521E(e).book Page 45 Wednesday, March 17, 2010 3:39 PM Answering System “Auto”: The unit’s answering system – Change the number of rings of the answers at the end of the 2nd ring when voice mail service so that the new messages have been recorded, or answering system can answer the at the end of the 5th ring when there are call first.

  • Page 46: Voice Mail Service

    TG8521E(e).book Page 46 Wednesday, March 17, 2010 3:39 PM Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy.

  • Page 47: Intercom/Locator

    TG8521E(e).book Page 47 Wednesday, March 17, 2010 3:39 PM Intercom/Locator Intercom Transferring calls, conference calls Intercom calls can be made between handsets in the same radio cell. Outside calls can be transferred Note: between 2 handsets in the same radio L If you receive an outside call while cell.

  • Page 48: Useful Information

    TG8521E(e).book Page 48 Wednesday, March 17, 2010 3:39 PM Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 48).
  • Page 49 TG8521E(e).book Page 49 Wednesday, March 17, 2010 3:39 PM Useful Information Greek character table (M) Extended 1 character table (N) L The following are used for both uppercase and lowercase: Extended 2 character table (O) (Not available for SMS) L The following are used for both uppercase and lowercase: Cyrillic character table (P) (Not available for SMS) Helpline Tel.

  • Page 50: Error Messages

    TG8521E(e).book Page 50 Wednesday, March 17, 2010 3:39 PM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution L The handset has lost communication with the base Base no power unit.

  • Page 51: Troubleshooting

    TG8521E(e).book Page 51 Wednesday, March 17, 2010 3:39 PM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset.
  • Page 52 TG8521E(e).book Page 52 Wednesday, March 17, 2010 3:39 PM Useful Information Programmable settings Problem Cause/solution The display is in a L Change the display language (page 14). language I cannot read. While programming, L A call matching an entry in the call barred list is being the display returns to received.
  • Page 53 TG8521E(e).book Page 53 Wednesday, March 17, 2010 3:39 PM Useful Information Making/answering calls, intercom Problem Cause/solution _ is displayed. L The handset is too far from the base unit. Move closer. L The base unit’s AC adaptor is not properly connected. Reconnect AC adaptor to the base unit.
  • Page 54 TG8521E(e).book Page 54 Wednesday, March 17, 2010 3:39 PM Useful Information Caller ID Problem Cause/solution Caller information is L You must subscribe to a Caller ID service. Contact not displayed. your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack.
  • Page 55 TG8521E(e).book Page 55 Wednesday, March 17, 2010 3:39 PM Useful Information Problem Cause/solution I cannot send or L You have not subscribed to the appropriate service. receive SMS Contact your service provider/telephone company. messages. L The SMS message centre number(s) are not stored or are incorrect.
  • Page 56 TG8521E(e).book Page 56 Wednesday, March 17, 2010 3:39 PM Useful Information Problem Cause/solution I cannot operate the L Someone is using the unit. Wait for the other user to answering system. finish. L A caller is leaving a message. Wait for the caller to finish.

  • Page 57: Belt Clip

    TG8521E(e).book Page 57 Wednesday, March 17, 2010 3:39 PM Useful Information Belt clip ■ To attach ■ To remove Wall mounting Note: L Make sure that the wall is strong enough to support the weight of the unit. ■ Base unit ■...

  • Page 58: Conditions Of Guarantee

    8. The guarantee period applicable to this product shall be 12 months. Please keep these operating instructions with your receipt. Panasonic Business Systems U.K. Receipt No. Date of purchase Model No.

  • Page 59: Index

    TG8521E(e).book Page 59 Wednesday, March 17, 2010 3:39 PM Index Eco mode: 14 Error messages: 50 Index Handset Deregistration: 32 Additional base units: 31 Locator: 47 Additional handsets: 31 Name: 29 Answering calls: 16 Registration: 31 Answering system: 40 Hold: 17 Call screening: 40 Erasing messages: 42, 43, 44 Incoming call barring: 29...
  • Page 60 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

This manual is also suitable for:

Kxtg8522eKxtg8523eKxtg8524eKx-tg8521e

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