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TG8011-8021FX(e-e).book Page 1 Wednesday, August 20, 2008 9:50 AM
Digital Cordless Answering System
Model shown is KX-TG8011.
This unit is compatible with Caller ID and SMS. You must subscribe to the
appropriate service offered by your service provider/telephone company.
Charge the batteries for about 7 hours before initial use.
To use this unit in your country, first change the unit's region setting
to match your country (page 29). Change the unit's display language
as needed (page 17).
(For Czech and Slovakia)
This cordless telephone is possible to use according to General licence
No.: VO-R/8/08.2005-23 (for Czech), VPR-7/2001 (for Slovakia).
Please read these operating instructions before using the unit and save
them for future reference.
Operating Instructions
Digital Cordless Phone
KX-TG8011FX
Model No.
KX-TG8012FX
KX-TG8021FX
Model No.
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Table of Contents
Related Manuals for Panasonic KX-TG8011FX
Summary of Contents for Panasonic KX-TG8011FX
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Page 1: Operating Instructions
TG8011-8021FX(e-e).book Page 1 Wednesday, August 20, 2008 9:50 AM Operating Instructions Digital Cordless Phone KX-TG8011FX Model No. KX-TG8012FX Digital Cordless Answering System KX-TG8021FX Model No. Model shown is KX-TG8011. This unit is compatible with Caller ID and SMS. You must subscribe to the appropriate service offered by your service provider/telephone company. -
Page 2: Table Of Contents
TG8011-8021FX(e-e).book Page 2 Wednesday, August 20, 2008 9:50 AM Table of Contents Introduction Answering System Product information ....3 Answering system ....39 Accessory information . -
Page 3: Introduction
L For use in other countries, please contact your equipment supplier. Declaration of Conformity: L Panasonic Communications Co., Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. -
Page 4: Accessory Information
TG8011-8021FX(e-e).book Page 4 Wednesday, August 20, 2008 9:50 AM Introduction KX-TG8021 Base unit Handset Model No. Part No. Part No. Quantity KX-TG8021 KX-TG8021 KX-TGA800 Feature differences Intercom Model No. Answering system N ⇔ N KX-TG8011 – KX-TG8012 – KX-TG8021 *1 Intercom calls can be made between the handsets. *2 Intercom calls can be made between the handsets by purchasing and registering one or more optional handsets (page 5). -
Page 5: Expanding Your Phone System
TG8011-8021FX(e-e).book Page 5 Wednesday, August 20, 2008 9:50 AM Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number DECT repeater KX-A272 Replacement battery information: L Replace batteries only with a nickel metal hydride (Ni-MH) type of battery. This model requires 2 AAA (R03) batteries for every handset. -
Page 6: For Your Safety
TG8011-8021FX(e-e).book Page 6 Wednesday, August 20, 2008 9:50 AM Introduction Radio waves emitted from this product may cause such devices to For your safety malfunction resulting in an accident. To prevent severe injury and loss of Operating safeguards life/property, read this section carefully L Unplug the product from power outlets before using the product to ensure before cleaning. -
Page 7: Important Safety Instructions
Base unit location/avoiding noise L Charge the batteries provided with or The base unit and other compatible identified for use with this product Panasonic units use radio waves to only, in accordance with the communicate with each other. instructions and limitations specified L For maximum coverage and noise- in this manual. - Page 8 TG8011-8021FX(e-e).book Page 8 Wednesday, August 20, 2008 9:50 AM Introduction between the handset and base unit L Operating the product near electrical in an indoor environment. appliances may cause interference. Move away from the electrical – away from electronic appliances appliances.
- Page 9 TG8011-8021FX(e-e).book Page 9 Wednesday, August 20, 2008 9:50 AM Introduction By disposing of these products and batteries correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling.
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Page 10: Preparation
TG8011-8021FX(e-e).book Page 10 Wednesday, August 20, 2008 9:50 AM Preparation F {6} (Play) Message indicator Controls G {x} (Locator) H {s} (Answer on) Base unit Answer on indicator ■ KX-TG8011/KX-TG8012 Handset A Charge contacts B {x} (Locator) Base unit ■ KX-TG8021 A B CD A Speaker B Soft keys... -
Page 11: Display
TG8011-8021FX(e-e).book Page 11 Wednesday, August 20, 2008 9:50 AM Preparation Item Meaning Using the navigator key The handset navigator key can be used Handset is accessing to navigate through menus and to select base unit. (intercom, items shown on the display by pressing paging, changing base {^}, {V}, {<}, or {>}. -
Page 12: Connections
Answer System (C). Handset Setup Base Unit Setup < > Base unit Display Setup L Use only the supplied Panasonic AC adaptor PQLV207CE. *1 KX-TG8011/KX-TG8012 L Use only the supplied telephone line *2 KX-TG8021 cord. Using another telephone line... -
Page 13: Battery Installation And Replacement
– noise is heard during conversations. – Caller ID features do not function Hook properly. Charger Available for: KX-TG8012 L Use only the supplied Panasonic AC To telephone line adaptor PQLV209CE. DSL/ADSL filter Hooks Battery installation and (220–240 V AC, 50 Hz) -
Page 14: Battery Charge
TG8011-8021FX(e-e).book Page 14 Wednesday, August 20, 2008 9:50 AM Preparation – We recommend using the Panasonic rechargeable batteries Battery charge noted on page 5, 7. Place the handset on the base unit or Firmly press the notch on the charger for about 7 hours before handset cover and slide it in the initial use. -
Page 15: Screen Saver Mode
Activate the handset display again by: L When flashing: Needs charging. – pressing {<} or {>} when on a call. – pressing {ih} at all other times. Panasonic Ni-MH battery performance (supplied batteries) Wall mounting Operation Operating time In continuous use 14 hours max. -
Page 16: Symbols Used In These Operating
TG8011-8021FX(e-e).book Page 16 Wednesday, August 20, 2008 9:50 AM Preparation Symbol Meaning Charger Press {V} or {^} to {V}/{^}: Available for: “ ” select the words in KX-TG8012 quotations. Example: {V}/{^}: “Off” 25.4 mm Turning the power Screws (Not supplied) on/off Power on Press {ih} for about 1 second. -
Page 17: Dialling Mode
TG8011-8021FX(e-e).book Page 17 Wednesday, August 20, 2008 9:50 AM Preparation Display language Date and time 16 display languages are available. K (middle soft key) i N i Deutsch”, , You can select “Deutsch You can select English”, “English {V}/{^}: “Time Settings” i Magyar”, , “Polski Polski”, “Magyar... -
Page 18: Making/Answering Calls
TG8011-8021FX(e-e).book Page 18 Wednesday, August 20, 2008 9:50 AM Making/Answering Calls Proceed with the desired operation. ■ Editing a number before Making calls calling: {V}/{^}: “Edit and Call” i Lift the handset and dial the phone M i Press {<} or {>} to number. -
Page 19: Answering Calls
TG8011-8021FX(e-e).book Page 19 Wednesday, August 20, 2008 9:50 AM Making/Answering Calls Recall/flash Answering calls {R/E} allows you to use the special features of your host PBX such as When a call is being received, the ringer transferring an extension call, or indicator on the handset flashes. -
Page 20: Key Lock
TG8011-8021FX(e-e).book Page 20 Wednesday, August 20, 2008 9:50 AM Making/Answering Calls Temporary tone dialling (for Call privacy rotary/pulse service users) Call privacy allows you to prevent other users from joining your conversations You can temporarily switch the dialling with outside callers. To allow other users mode to tone when you need to access to join your conversations, leave this touch-tone services (for example,... -
Page 21: Phonebook
TG8011-8021FX(e-e).book Page 21 Wednesday, August 20, 2008 9:50 AM Phonebook {V}/{^}: Select the desired category. i M Handset phonebook {V}/{^}: “Category Name” i The phonebook allows you to make calls without having to dial manually. You can Edit the name (10 characters max.; add 200 names and phone numbers, page 48). -
Page 22: Editing Entries
TG8011-8021FX(e-e).book Page 22 Wednesday, August 20, 2008 9:50 AM Phonebook Searching by category One touch dial n (left soft key) i k Assigning an entry in the phonebook {V}/{^}: “Category Search” i to a one touch dial key Dial keys {1} to {9} can each be used as {V}/{^}: Select the desired a one touch dial key, allowing you to dial category. -
Page 23: Copying Phonebook Entries
You can copy phonebook entries to the example, to dial a calling card access phonebook of another compatible number or bank account PIN that you Panasonic handset. have stored in the phonebook, without having to dial manually. Note: L Category settings for phonebook During an outside call, press n. -
Page 24: Programming
TG8011-8021FX(e-e).book Page 24 Wednesday, August 20, 2008 9:50 AM Programming Programmable settings You can customise the unit by programming the following features using the handset. Programming by scrolling through the display menus K (middle soft key) Select the desired top-menu by pressing {V}, {^}, {<}, or {>}. i M Press {V} or {^} to select the desired item in sub-menu 1. - Page 25 TG8011-8021FX(e-e).book Page 25 Wednesday, August 20, 2008 9:50 AM Programming Top-menu Sub-menu 1 Sub-menu 2 Page — Handset Setup Display Setup Wallpaper <Wallpaper1> — Display Colour <Colour1> — Standby Display <Off> — LCD Dimming <On> Select Language <English> — Contrast <Contrast 3>...
- Page 26 TG8011-8021FX(e-e).book Page 26 Wednesday, August 20, 2008 9:50 AM Programming *5 This feature allows the handset to switch itself to dimmed backlight mode after being placed on the base unit or charger. – “On”: Backlight is dimmed. – “Off”: Backlight turns off after 10 seconds of charging. *6 The default display language will be as follows if you select the following regional codes when changing the unit’s region setting (page 29): *7 Turn this feature off if you prefer not to hear key tones while you are dialling or...
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Page 27: Special Instructions For Programmable Settings
TG8011-8021FX(e-e).book Page 27 Wednesday, August 20, 2008 9:50 AM Programming L We recommend selecting a different ringer tone to the one Special instructions used for outside calls. for programmable L When the alarm is set, E is displayed. settings {ih} Note: Memo alarm L You can skip to step 3 by pressing... -
Page 28: Night Mode
TG8011-8021FX(e-e).book Page 28 Wednesday, August 20, 2008 9:50 AM Programming {V}/{^}: “Time Adjustment” i Note: L To correct a digit, press {<} or {>} to move the cursor to the digit, then {V}/{^}: Select “Caller make the correction. ID[Auto]” or “Manual”. i M i {ih} Turning night mode on/off Night mode... - Page 29 PIN to you. If you forget reset to their default settings: your PIN, contact your nearest – Base unit settings (page 25) Panasonic service centre. – SMS settings (page 38) K (middle soft key) i < i – Answering system settings (KX-TG8021, page 43) {V}/{^}: “Base Unit PIN”...
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Page 30: Registering A Unit
TG8011-8021FX(e-e).book Page 30 Wednesday, August 20, 2008 9:50 AM Programming L According to your country selection in Note: step 3, the answering system L Calls are disconnected when the announcement language changes as handset moves from one radio cell to follows (KX-TG8021): another. - Page 31 TG8011-8021FX(e-e).book Page 31 Wednesday, August 20, 2008 9:50 AM Programming L If you forget your PIN, contact Select the handset(s) you want to your nearest Panasonic service cancel by pressing the desired centre. handset number. i M L When the handset has been...
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Page 32: Base Unit
Increasing the range of the base unit You can increase the signal range of the base unit by using a DECT repeater. Please use only the Panasonic DECT repeater noted on page 5. Contact your Panasonic dealer for details. Important:... -
Page 33: Caller Id Service
TG8011-8021FX(e-e).book Page 33 Wednesday, August 20, 2008 9:50 AM Caller ID Service phonebook is displayed and logged in the caller list. Using Caller ID service Category settings for Important: L This unit is Caller ID compatible. To phonebook use Caller ID features, you must Category settings can help you identify subscribe to a Caller ID service. -
Page 34: Caller List
TG8011-8021FX(e-e).book Page 34 Wednesday, August 20, 2008 9:50 AM Caller ID Service Erasing caller information Caller list K (middle soft key) i j i Important: L Only 1 person can access the caller {V}/{^}: Select the desired entry. list at a time. {V}/{^}: Select “Erase”... -
Page 35: Sms (Short Message Service)
TG8011-8021FX(e-e).book Page 35 Wednesday, August 20, 2008 9:50 AM SMS (Short Message Service) Using SMS Storing SMS message centre numbers SMS allows you to send and receive text messages between other fixed-line and SMS message centre numbers must be mobile phones that support compatible stored in order to send and receive SMS SMS networks and features. -
Page 36: Sending A Message
TG8011-8021FX(e-e).book Page 36 Wednesday, August 20, 2008 9:50 AM SMS (Short Message Service) L If your message contains over 160 characters, the message is a long Sending a message message and j is displayed. Your service provider/telephone company Writing and sending a new may treat long messages differently from other messages. -
Page 37: Receiving A Message
TG8011-8021FX(e-e).book Page 37 Wednesday, August 20, 2008 9:50 AM SMS (Short Message Service) {V}/{^}: Select a message. i M Edit the destination phone number and/or press M. K i {V}/{^}: “Erase” i M Continue from step 5, “Writing and L To erase all messages, select sending a new message”, page 36. -
Page 38: Sms Settings
TG8011-8021FX(e-e).book Page 38 Wednesday, August 20, 2008 9:50 AM SMS (Short Message Service) SMS settings If the base unit is reset to its default settings (page 29), the following SMS- related settings will be reset. The contents of the receive and send lists will be erased. -
Page 39: Answering System
TG8011-8021FX(e-e).book Page 39 Wednesday, August 20, 2008 9:50 AM Answering System – If you recorded your own greeting message, the same message is still Answering system announced to callers even though their messages are not recorded. Available for: KX-TG8021 The answering system can answer and Turning the answering record calls for you when you are system on/off... -
Page 40: Greeting Message
TG8011-8021FX(e-e).book Page 40 Wednesday, August 20, 2008 9:50 AM Answering System Playing back the greeting Greeting message message When the unit answers a call, callers K (middle soft key) i I i hear a greeting message. You can record your own greeting message or {V}/{^}: “Play Greeting”... -
Page 41: Listening To Messages Using The Handset
TG8011-8021FX(e-e).book Page 41 Wednesday, August 20, 2008 9:50 AM Answering System Operating the answering Operating the answering system system You can also operate the answering Operation system by pressing dial keys or soft keys {^} or {V} Adjust the speaker on the handset. -
Page 42: Remote Operation
TG8011-8021FX(e-e).book Page 42 Wednesday, August 20, 2008 9:50 AM Answering System Important: Erasing all messages L In order to operate the answering system remotely, you must first set a K (middle soft key) i I i remote access code. K (middle soft key) i I i {V}/{^}: “Erase Message”... -
Page 43: Answering System Settings
TG8011-8021FX(e-e).book Page 43 Wednesday, August 20, 2008 9:50 AM Answering System Operation Answering system Erase currently playing {*}{4} message settings Erase all messages {*}{5} If the base unit is reset to its default Erase greeting message {*}{6} settings (page 29), the following (during greeting message answering system-related settings will playback) -
Page 44: Call Screening
TG8011-8021FX(e-e).book Page 44 Wednesday, August 20, 2008 9:50 AM Answering System K (middle soft key) i I i Caller’s recording time You can change the maximum message {V}/{^}: “Settings” i M recording time allotted to each caller. {V}/{^}: “Number of Rings” i You can also select “Greeting Only”... -
Page 45: Voice Mail Service
TG8011-8021FX(e-e).book Page 45 Wednesday, August 20, 2008 9:50 AM Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. -
Page 46: Intercom/Locator
TG8011-8021FX(e-e).book Page 46 Wednesday, August 20, 2008 9:50 AM Intercom/Locator Intercom Transferring calls, conference calls Intercom calls can be made between handsets in the same radio cell. Outside calls can be transferred Note: between 2 handsets in the same radio L If you receive an outside call while cell. -
Page 47: Handset Locator
TG8011-8021FX(e-e).book Page 47 Wednesday, August 20, 2008 9:50 AM Intercom/Locator Transferring a call without speaking to the other handset user During an outside call, press {INT}. i Enter the desired handset number. L k flashes to indicate the outside call is on hold. {ih} L The outside call rings at the other handset. -
Page 48: Useful Information
TG8011-8021FX(e-e).book Page 48 Wednesday, August 20, 2008 9:50 AM Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The available character entry modes are Alphabet (ABC), Numeric (0-9), Greek (F), Extended 1 (G), Extended 2 (H), and Cyrillic (I). - Page 49 TG8011-8021FX(e-e).book Page 49 Wednesday, August 20, 2008 9:50 AM Useful Information Greek character table (M) Extended 1 character table (N) L The following are used for both uppercase and lowercase: Extended 2 character table (O) L The following are used for both uppercase and lowercase: Cyrillic character table (P)
- Page 50 TG8011-8021FX(e-e).book Page 50 Wednesday, August 20, 2008 9:50 AM Useful Information When writing SMS messages Alphabet character table (ABC) Numeric entry table (0-9) Greek character table (M) Extended character table (N) L The following are used for both uppercase and lowercase:...
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Page 51: Error Messages
TG8011-8021FX(e-e).book Page 51 Wednesday, August 20, 2008 9:50 AM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution L Erase unnecessary messages (page 41). Answer Sys. Full L The supplied telephone line cord has not been Check Tel Line connected yet or not connected properly. -
Page 52: Troubleshooting
TG8011-8021FX(e-e).book Page 52 Wednesday, August 20, 2008 9:50 AM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset. - Page 53 Cancel unused handset registrations from the base unit (page 31). L You entered the wrong PIN. If you forget your PIN, contact your nearest Panasonic service centre. L Place the handset and the base unit away from other electrical appliances.
- Page 54 TG8011-8021FX(e-e).book Page 54 Wednesday, August 20, 2008 9:50 AM Useful Information Making/answering calls, intercom Problem Cause/solution w is flashing. L The handset is not registered to the base unit. Register it (page 30). L The handset is too far from the base unit. Move closer.
- Page 55 TG8011-8021FX(e-e).book Page 55 Wednesday, August 20, 2008 9:50 AM Useful Information Caller ID Problem Cause/solution Caller information is not L You must subscribe to a Caller ID service. displayed. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack.
- Page 56 TG8011-8021FX(e-e).book Page 56 Wednesday, August 20, 2008 9:50 AM Useful Information Problem Cause/solution The SMS message centre L Someone tried to send you a message while number is logged in the caller SMS is turned off. Turn it on (page 35). list and the message is not received.
- Page 57 Insert the batteries and charge fully before use. If the unit does not work properly, contact your nearest Panasonic service centre. Caution: L To avoid permanent damage, do not use a microwave oven to speed up the drying...
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Page 58: Specifications
TG8011-8021FX(e-e).book Page 58 Wednesday, August 20, 2008 9:50 AM Useful Information Handset: Approx. 155 mm × 48 mm × 34 mm Specifications : Approx. 51 mm × 75 mm × Charger 88 mm ■ Standard: ■ Mass (weight): DECT (Digital Enhanced Cordless Base unit : Approx. -
Page 59: Index
TG8011-8021FX(e-e).book Page 59 Wednesday, August 20, 2008 9:50 AM Index Error messages: 51 Index Handset Deregistration: 31 Locator: 47 Additional base units: 30 Registration: 30 Additional handsets: 30 Alarm: 27 Intercom: 46 Answering calls: 19 Key lock: 20 Answering system: 39 Keytones: 25 Call screening: 39, 44 M Making calls: 18... - Page 60 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.