Using Call Hold - Panasonic ICX User Manual

4. Handling Incoming Calls

USING CALL HOLD

Depending on the set up of your system, you can put one or more calls on hold and
retrieve those calls using the HOLD key or a designated Floating Hold key.
Notes:
• The Floating Hold feature assigns a Floating Hold number (001-576 for ICX)
(001-096 for S-ICX) to a specific FF key. By placing a call on hold using the
Floating Hold key, you can retrieve the call from any phone that has an FF key
that is assigned the same Floating Hold number or by simply entering the
Floating Hold number.
• Floating Hold requires system programming.
• The EXT indicator flashes when you hold an internal call or an outside line
that is not assigned to an FF key.
• If you do not pick up a held call in a certain period of time, you will hear a
tone indicating that the call is still waiting.
To place a call on hold
1. While on a call, press the HOLD key or the Floating Hold FF key.
To use Broker's Hold and toggle between two calls
1. While on a call, press the HOLD key to put the first call on hold.
2. Press the FF key that is flashing green to answer the second call.
3. Press the HOLD key to put the second call on hold.
4. Press the FF key that is flashing green to return to the first call.
To retrieve a call placed on hold, do one of the following:
To retrieve a call . . .
From the extension that placed Press the FF key that is flashing green.
the call on hold
Press the HOLD key (if no FF key is flashing).
58 ICX (International), issued June 2000
Do . . .
OR
ICX-45-750