Silent Monitor - Panasonic ICX User Manual

1. To set up the monitoring extension
Action
Dial the monitoring extension The monitoring extension enters the monitoring mode.
access code (default = 776).
OR...
Press an FF key assigned the
monitored access code and the
extension number of the moni-
tored extension.
OR...
While the handset is on-hook, The monitoring extension will automatically enter the
press an FF key assigned to the monitoring mode.
Room Monitor followed by the
monitored extension number.
Placing the monitoring extension back on-hook, or pressing ON/OFF or FLASH
will cancel the monitoring mode.

SILENT MONITOR

The Silent Monitor feature allows an ACD supervisor to monitor a call between an
ACD agent and a caller without the knowledge of either party. (See CAUTION,
above.) If necessary, the ACD supervisor can initiate a three-way call by barging
into the call.
1. To Initiate Silent Monitor
Action
Press ON/OFF + 768 + Extension number you
want to monitor
OR...
Press the FF key assigned as a Silent Monitor
Key + Extension number you want to monitor
OR...
Press only the Silent Monitor Key if the FF key
has been preprogrammed to monitor a specific
extension number. You do not need to enter the
extension number.
Note:The Silent Monitor key is disabled when the extension assigned to that key
is idle, dialing, or ringing.
ICX-45-750 ICX (International), issued June 2000
6. Using Additional Features
Result
Result
The Silent Monitor feature is
active, and the extension is
being monitored. (The Silent
Monitor key flashes green when
Silent Monitor is active.)
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