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Panasonic ICX Technical Manual

Panasonic ICX Technical Manual

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ICX - 4.0
issued December 1999

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  • Page 1 ICX - 4.0 issued December 1999...
  • Page 2 However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication, nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.

  • Page 3: Table Of Contents

    CHAPTER 1 - SYSTEM OVERVIEW ......9 Introducing the Next-Generation Phone System from Panasonic ......9 System Technology .
  • Page 4 Call Traffic Reporting ............. . . 38 Table of Contents ICX (International) issued December 1999...
  • Page 5 Flexible Feature Keys (“FF-Keys”)........... . . 59 ICX (International) issued December 1999...
  • Page 6 Dimensions and Weight for Single-Cabinet Systems and Telephones ......80 Table of Contents ICX (International) issued December 1999...
  • Page 7 Voice Path from Digital Keyphones to the ICX ....... . .
  • Page 8 Table of Contents ICX (International) issued December 1999...

  • Page 9: Chapter 1 - System Overview

    So we responded. As a result, Panasonic is proud to introduce the next-generation phone system in the DBS product line -- the ICX It’s a robust, feature-rich, flexible, reliable phone system that can grow with the company it serves. At the best price/performance combination available.
  • Page 10 CPC-288 configuration) or leave it plugged in (for a CPC-576). That’s it. Existing DBS phones will work with the ICX. If you already have a DBS system, you don’t have to buy new phones for the ICX (unless you need more). It’ll work with the phones you already have.

  • Page 11: System Technology

    End-users can control their own phone calls using the computer. Networking services. The ICX offers several ways to set up networking -- tying multiple ICX systems together through the public switching network. AC15/E&M Tie Lines let you connect directly to another ICX system using a leased voice line.

  • Page 12: Programming The Phone System

    Programming from the RS232 port. A PC computer or laptop can be connected to the ICX phone system, via a DB9-pin RS232 port on the SCC card inside the cabinet. Then, from the computer, you can program the phone system with our proprietary PC-based software, PC Customize Tool.

  • Page 13: Supporting Documentation

    (Additional reference manuals, listed below, may be required for optional equipment.) Section 400 - Programming This manual is a general reference for programming the ICX using a display phone. The manual is organized to match the programming configuration. Section 450 - Programming Forms and Tables This manual contains forms that are designed to assist you in planning and implementing a ICX phone system.
  • Page 14 This manual contains installation and programming instructions for the various aspects of PHS option. Section 900 - Reference Manual This manual explains about the relationship between operation and programming for each features. The products you need. The services you deserve. From the name you trust. ICX (International) issued December 1999 ICX-40-200...

  • Page 15: Chapter 2 - System Hardware

    Station Equipment All Panasonic proprietary stations are explained in this chapter. System Hardware Connections Shown on the next page is an illustration of ICX trunk and extension line connections, as well as some of the more popular peripheral connections. ICX-40-200...
  • Page 16 Chapter 2 - System Hardware Section 200 - General Description System Connections (trunks, extensions, peripheral equipment) ICX (International) issued December 1999 ICX-40-200...

  • Page 17: Cabinets

    The option slots support common control cards (such as MFR, SCC, and TSW). Optional backup batteries can be installed for system operation in the event of a power failure. CAB-90 Base/Expansion Cabinet Two types are cabinets are used in the ICX: the CAB-96 Base cabinet (VB-44020) the CAB-96B Expansion cabinet (VB-44021).

  • Page 18: Cab-96 Base Cabinet (Vb-44020)

    Option slots The option slots support common control cards (such as MFR, SCC, and TSW). Optional backup batteries can be installed for system operation in the event of a power failure. The CAB-96 Base Cabinet ICX (International) issued December 1999 ICX-40-200...

  • Page 19: Cab-96B Expansion Cabinet (Vb-44021)

    The Switch Box installs in the Base cabinet, and controls power for the Base cabinet and the Expansion cabinet(s) installed above it. When the power supply is turned on or off in the Base cabinet, power is also turned on or off for the Expansion cabinet(s). ICX-40-200 ICX (International) issued December 1999...

  • Page 20: Control Unit

    FPU (Function Processor Unit, for controlling Expansion cabinets) CPU Used 68000 (16-bit) 68000 (16-bit) Operating Clock 12.288 MHz 12.288 MHz Memory Program Area 128kB 128kB (ROM): Work Area 32kB 32kB (DP-RAM): Backup Area 64kB 64kB (SRAM): ICX (International) issued December 1999 ICX-40-200...

  • Page 21: Time Switch - Tsw-288 (Vb-444202)

    8 pairs of 3-party conference circuits. Connection Cable Kit - CBL Kit (VB-44450) This card supports the interconnection between CAB40 and CAB40. Two connection cable cords, one for master cabinet, the other for slave cabinet and cables are packed. ICX-40-200 ICX (International) issued December 1999...

  • Page 22: Building Block Expansion Cable Kit - Cbl (Vb-44451)

    ICX. This card establishes the connection of the PCM-HW bus and terminal control bus between the base ICX cabinet and the DBS cabinet(s), and also the connection to the time switch unit (TSW-288/TSW-576) installed in the first Base cabinet.

  • Page 23: Network Synchronizing Unit - Sync (Vb-44460)

    Section 200 - General Description Chapter 2 - System Hardware NOTE: The ICX-to-DBS configuration can support a maximum of 528 ports, including the ports in the DBS cabinet. A maximum of two DBS cabinets can be included in the configuration. DBS DEC (Digital Extension Cards) are supported, but there is no DBS TRK (trunk) card support.

  • Page 24: Isdn Primary Rate Interface Card (T-Point) - Pri (Vb-44540)

    This card supports AC15 type private line interface. The AC-15 private line is designed to operate with the 2280Hz carrier used in U.K.. Each line consists of four signal lines:TX1 and TX2 for transmission, and RX1 and RX2 fore reception. ICX (International) issued December 1999 ICX-40-200...

  • Page 25: Did Trunk Card - Did (Vb-44520) (Hk Only)

    EXTENSION CARDS Digital Extension Card - DEC (VB-44610) This card provides 8 digital circuits. Each circuit supports the Panasonic Digital Key Telephone, Digital Single Line Telephone, DSS/72, and EM/24. Supply voltage for the telephones is supplied by the digital circuits.

  • Page 26: 8-Party Conference Card (Vb-44120)

    Voice Processing Card (4 circuits) (VB-44160) Two sizes of voice processing cards are available for use with the ICX. The VB-44160 voice processing card contains four voice processing circuits and can be used with Built-In Voice Mail and Built-In ACD.

  • Page 27: Scc Unit (Vb-44181)

    STATION EQUIPMENT Overview The full line of Panasonic ICX phone systems offer a wide variety of critically acclaimed telephones. All telephones work with all models of ICX systems. As the user interface, the station instrument is a crucial element of the communications system. All ICX telephones are designed to provide easy access to system features and functions.

  • Page 28: Model Options

    Telephone handsets allow easy installation of handset cord swivels. Model Options Panasonic offers a wide variety of options for telephones so that you can select the one that is just right for you. All display phones come with a built-in speaker phone. Hands-Free Answerback (HFAB, described in detail in Chapter 4 - Station Features) is standard on all phones except the Digital Single Line.

  • Page 29: Model Descriptions

    2 line liquid crystal display(LCD). 4 programmable soft keys are included with the display to provide access to advanced system features. Supports handsfree answerback on intercom, off hook voice announce, and headsets. Requires one digital port. Wall-mountable. ICX-40-200 ICX (International) issued December 1999...

  • Page 30: Key Display Speakerphone With Voice Response - (Vb-44224/Vb-D411Dsv)

    Provides 24 flexible feature/line keys (dual coloured LED) and 10 personal speed dial keys with an integrated handsfree speakerphone and 2 line liquid crystal display(LCD). Supports handsfree answerback on intercom, off hook voice announce, and headsets. Requires one digital port. Wall-mountable. ICX (International) issued December 1999 ICX-40-200...

  • Page 31: Key Expansion Module (Vb-44310/Vb-D331)

    PC. It is comprised of a PC card installed inside the computer; application software; and various connections to the computer (e.g., handset, headset, etc.). The PC Phone then plugs into a ICX extension port, and becomes a sophisticated “on-screen” phone for the end-user. For more information, see Chapter 5 - Special Applications.

  • Page 32: Telephone Key Layout

    Indicates that you have a message. Display Displays information about the phone’s status, menus, and dialling directories. MODE Key Used to change display modes from Default Mode to Speed Dial Mode or Extension Directory Mode. ICX (International) issued December 1999 ICX-40-200...
  • Page 33 HOLD Key Used to hold calls, to retrieve held calls, and to complete FF key programming. Microphone Used to talk to another party without using the handset. Speaker Outputs tones and voice at your extension. ICX-40-200 ICX (International) issued December 1999...
  • Page 34 Depending on the setup of your system, may also be used to transfer calls. CONF Key Used to establish conference calls and to check Flexible Function (FF) and one-touch key settings. ICX (International) issued December 1999 ICX-40-200...
  • Page 35 HOLD Key Used to hold calls, to retrieve held calls, and to complete FF key programming. Microphone Used to talk to another party without using the handset. Speaker Outputs tones and voice at your extension. ICX-40-200 ICX (International) issued December 1999...
  • Page 36 Chapter 2 - System Hardware Section 200 - General Description ICX (International) issued December 1999 ICX-40-200...

  • Page 37: Chapter 3 - System Features

    AUTO DAY/NIGHT MODE Description: The ICX system provides three different modes of operation. We call them Day 1, Day 2 and Night mode. Each of these modes can have a different Attendant as well as different ringing position assignments for extensions. The system can be programmed to automatically switch in...

  • Page 38: Automatic Route Selection (Ars)

    CALL TRAFFIC REPORTING Description: Traffic data can be stored and printed for intercom calls, incoming trunk calls, and outgoing trunk calls. Benefits: • Information can be used to evaluate CO line usage and control costs. ICX (International) issued December 1999 ICX-40-200...

  • Page 39: Caller Id (Cid)

    COMPUTER TELEPHONY INTEGRATION (CTI) Description: For desktop computer-driven applications on a station-to-station basis, the Panasonic ICX offers powerful computer/phone integrations for the Attendant position (via our PC Attendant Console) as well as end-user phones (via our PC Phone). For more information about these CTI applications, see Chapter 5 - Special Applications in this document.

  • Page 40: Conferencing

    The ICX offers two types of conference calls. With 3-party conferencing, there is a maximum of 2 outside lines per conference. With 8-party conferencing, one extension and up to 7 outside line parties can conference-in.

  • Page 41: Direct Inward System Access (Disa)

    Benefits: • Allows users to recognize the ring of their individual telephones or of the group of telephones that are in their group. Applications: • Companies with separate departments or large, open bullpen areas ICX-40-200 ICX (International) issued December 1999...

  • Page 42: Flexible Dial Plan

    FLEXIBLE DIAL PLAN Description: The ICX’s dial plan is flexible. This means that the system comes with a default set of feature codes, which can be changed. (For example, the default Call Forward-All Calls feature code is 721. But you can change it to 7, or 2#, or ***, or anything else between 1 and 4 digits long.)

  • Page 43: Multiple Direct Inward Dial (Did) Assignment

    Also, one telephone can have multiple DID numbers assigned to it. Benefits: • Improves coverage of DID numbers and allows more flexibility in how an end-user can program the numbers. Applications: • Executive suites, travel agencies, answering services ICX-40-200 ICX (International) issued December 1999...

  • Page 44: Recall Timers

    RECALL TIMERS Description: The ICX is equipped with various system-wide recall timers that help direct unanswered (maybe forgotten) calls to someone who can answer them: Start Recall from Hold - how long a call will remain on hold before recalling (ringing at) the extension, SLT, or Attendant that put it on hold.
  • Page 45 ISDN Charge Data (Format #2 only -- Not Used/for future use) Call Ringing Duration (Format #2 only; includes abandoned calls) Carriage Return Line Feed NOTE: Centrex and PBX codes, DISA security codes, and ARS access codes will not appear as dialed digits. ICX-40-200 ICX (International) issued December 1999...

  • Page 46: Station Distinctive Ringing

    Benefits: • Saves time and increases productivity by allowing the user to use abbreviated dealing to access frequently called numbers. Applications: • General business environment where many people call the same locations or customers ICX (International) issued December 1999 ICX-40-200...

  • Page 47: Station Timer Class

    During night mode, Universal Night Answer(UNA) sends incoming calls for selected trunks to ring external paging speakers. Universal Night Answer calls can be picked up from any extension, provided the extension’s Class of Service (COS) allows UNA answer. ICX-40-200 ICX (International) issued December 1999...

  • Page 48: Walking Trs

    CO call Analog (AEC) Disconnect Signal for quick-disconnect from 3rd-party Voice Mail systems Analog Device Compatibility Attendant Group up to 20 phones per Att.Group; each system mode (Day1, Day2, and Night) has its own Att.Group ICX (International) issued December 1999 ICX-40-200...
  • Page 49 Visitors at a looked outside door can call a user, who can open the door by dialing a code on the desktop phone. Flexible Numbering 1-4 digits in Extension Nos,; changeable Feature Access Codes ICX-40-200 ICX (International) issued December 1999...
  • Page 50 Station Name Assignment up to 10 characters each System Fault Recording Bus Monitor; storing/printout via programming System Speed Dial (SSD) up to 800 SSDs per system; name assignments for display phones; or restriction override ICX (International) issued December 1999 ICX-40-200...
  • Page 51 UNA (Universal Night Answer) incoming calls ringing over the paging system Virtual Ports for multiple ringing, floating park, etc. Voice Mail Interface built-in and 3rd-party analog/digital Walking TRS codes for overriding TRS on a phone ICX-40-200 ICX (International) issued December 1999...
  • Page 52 Chapter 3 - System Features Section 200 - General Description ICX (International) issued December 1999 ICX-40-200...

  • Page 53: Chapter 4 - Station Features

    CHAPTER 4 - STATION FEATURES OVERVIEW This chapter describes the many features that end-users can perform on ICX station phones. Some of the most popular functions are highlighted below. A complete list of Station Features is included at the end of this chapter.

  • Page 54: Alarm Ringing

    Benefits: • The ICX can automatically monitor call duration, and let users know when they’ve been on a phone call too long. ATTENDANT CALLING Description: With this feature, multiple phones can serve as Attendant consoles via a programmed Attendant Hunt Group.

  • Page 55: Auto-Repeat Dialling

    You can program the ICX to send an alert tone to all parties when the barge-in occurs. You can also allow/block the phone’s ability to perform this feature based on the phone’s Class of Service assignment (see CLASS OF SERVICE for more information).

  • Page 56: Call Duration Display

    Park Pickup code and the orbit number. Station Call Park. The call can be parked onto another (physical) extension, when the user wants to walk over to another desk and conduct the call from there. ICX (International) issued December 1999 ICX-40-200...

  • Page 57: Call Pick-Up

    Camp-On, users dial a Camp-On code before hanging up.) The busy extension will receive a splash tone in the receiver, and/or a confirmation tone on-speaker (both tones can be turned on/ off in programming). ICX-40-200 ICX (International) issued December 1999...

  • Page 58: Conference Calls

    # key. DTMF signaling is required whenever additional digits are dialled after connecting to an automated answering system such as Voice Mail, Auto Attendant, etc. You can program the ICX to automatically change DP to DTMF tones based on incoming and outgoing timer programming.

  • Page 59: Dss/Blf Keys

    The following is a list of some of those features: • Absence Messages • Call Park • Headset On/Off • Release Key • Account Codes • Conferencing • Meet-Me Answer • Speed Dialing ICX-40-200 ICX (International) issued December 1999...

  • Page 60: Hands-Free Answerback

    HOLD Description: With its Call Holding features, the ICX lets you control who can pick up a call on hold: System Hold: Anyone can retrieve the held call from their own phone. Exclusive Hold: Only the person who put the call on hold can retrieve it.

  • Page 61: Hot Dial Pad

    LCD will also indicate the Message-Waiting callback request. The called party can go off-hook and press the MSG key to call you back. Or, he/she can ignore it. (The indications won’t go away, but they won’t interrupt anything else from happening on the phone, either.) ICX-40-200 ICX (International) issued December 1999...

  • Page 62: Mute

    There is no indication to the outside party (other than silence) that he/she can’t hear the station user anymore. NAME ASSIGNMENT Description: The ICX lets you create a more user-friendly, personalized system by allowing various name assignments that will display on phone LCDs. You can assign names to: CO Lines DID/DNIS Numbers...

  • Page 63: Off-Hook Signaling

    ONE-TOUCH KEYS Description: ICX phones have several different types of keys that can be programmed to execute features or store frequently-dialled numbers. Instead of dialing a series of digits, the user can just press the key. There are FF-keys (with LEDs that flash red or green, indicating certain features or phone status), Labelled Keys (that perform a specific function such as Hold, Flash, Mute, etc.), Soft...

  • Page 64: Paging

    PAGING Description: The ICX allows users to make both internal pages (heard on phone speakers) and external pages (heard over a loudspeaker system). Users can respond to pages for calls on hold with Meet-Me Answer. You can create up to 10 different internal and 5 different external paging zones, and an extension can belong to more than one of them.

  • Page 65: Speed Dialing

    TRANSFER Description: The ICX’s Transfer feature allows station users to transfer their outside line or inter-station calls without attendant intervention. Transferring calls can be either supervised by the user (who waits for the third party to answer, then announces the call before transferring it) or unsupervised (user hangs up before the third party answers).

  • Page 66: Walking Trs

    7 outside lines; 2-party private conversations during a conference Dial Tone Shut-Off Dial tone can be muted. Direct CO Line Access Users can select a specific trunk to make an outgoing call. ICX (International) issued December 1999 ICX-40-200...
  • Page 67 Message-Waiting signal to another phone; dial a code to automatically callback the Message-Waiting sender Mute block audio to the outside party (Tone Calling only) Name Assignments Extension, Trunk, SSD, PSD, DID/DNIS, Extension Index, SSD Index ICX-40-200 ICX (International) issued December 1999...
  • Page 68 Trunk-to-Trunk Connection connect two outside calls together Voice Mail Transfer Key transfer calls to someone’s voice mailbox Voice Recognition requires Adapter Kit for each phone Volume Control handset monitor (speaker); ringing ICX (International) issued December 1999 ICX-40-200...
  • Page 69 Chapter 4 - Station Features Section 200 - General Description Station Feature Notes Walking TRS code’s for overriding TRS on a phone Zip Mode automatically answer next incoming call during Headset Mode ICX (International) issued December 1999 ICX-40-200...
  • Page 70 Chapter 4 - Station Features Section 200 - General Description ICX (International) issued December 1999 ICX-40-200...

  • Page 71: Chapter 5 - Special Applications

    Network Extension Calling. Allows you to reach an extension on another ICX. Based on the number you dial, the ICX network routes the call automatically. Network Paging. Allows users on one ICX system to page on another ICX, when the appropriate Class of Service allows.

  • Page 72: Computer Telephony Integration (Cti)

    (no more trying to remember a feature access code or sequence). Panasonic is constantly developing new, more powerful CTI applications to work with the ICX. These are the CTI products that are currently available: PC PHONE Our PC Phone is effectively a “Super-Executive Keyphone”...

  • Page 73: Pc Attendant Console

    Flexible, scalable Busy Lamp Field (BLF). One Console can display up to 384 BLFs. Line prioritization. The PC Attendant Console can assign priorities to incoming calls independent and separate from ICX priorities. Reporting. The PC Attendant Console can produce graphical and text reports on system and operator performance.
  • Page 74 • 1.44MB (3-1/2”) floppy disk drive • Microsoft Windows Version 3.1x (using Win 32s), Windows 95, or Windows NT Version 3.51 • Windows-compatible mouse • 3 spare ISA expansion slots PC Attendant Console Connectivity ICX (International) issued December 1999 ICX-40-200...

  • Page 75: Voice Mail

    The ICX also provides features for external Voice Mail products from a third-party vendor. Some of these features are explained below. NOTE: The fact that the ICX offers these features does NOT guarantee that all features offered by the third-party Voice Mail manufacturer will work with the ICX.
  • Page 76 ANSWER SUPERVISION FOR VOICE MAIL Description: The ICX can be programmed to send an answer supervision signal to a 3rd-party Voice Mail or Auto Attendant system, when the extension user answers a call. (Voice Mail doesn’t wait for the ringing to stop before releasing the call.) Benefits: •...

  • Page 77: Automatic Call Distribution (Acd)

    ACD. Saves time and eliminates miscommunication. Easy installation. This is a card-type product. All you have to do is insert the unit into the ICX cabinet, and enter a few program settings for it. You don’t need to wire any cable or install any awkward, extra equipment.
  • Page 78 Music Ports: 1 (on main unit/external MOH source) • MIS Monitor Ports: 1 (RS232C 9600bps) • Guidance Length: 1-96 seconds (changeable) • Number of Guidance Messages: 1-6 (changeable) • Total Guidance Recording Time Allowed: 96 seconds ICX (International) issued December 1999 ICX-40-200...

  • Page 79: Chapter 6 - Specifications

    150 volts p-p Ringing Capability: 2.0 REN per circuit Traffic Rating Characteristics: 6 ACS per station system-wide ICX key telephones 3 watts maximum (powered from the ICX) Battery Backup Equipment Specification Battery Pack: (Part No. VB-44025) Capacity (with maximum traffic):...

  • Page 80: Environmental Requirements

    DSLT 3 1/8 x 7 3/8 x 9 1/8 DSS/72 2 15/16 x 4 13/16 x 9 3/16 EM/24 2 15/16 x 2 3/8 x 9 3/16 Weight (lbs) Cabinet Approximately 44 Approximately 44 ICX (International) issued December 1999 ICX-40-200...
  • Page 81 Section 200 - General Description Chapter 6 - Specifications Base Cabinet Expansion Cabinet VB-44225 Other key telephones DSLT DSS/72 EM/24 ICX-40-200 ICX (International) issued December 1999...

  • Page 82: Resource Maximums

    DTMF Unit Built-In ACD Unit Built-In Voice Mail Unit Digital Keyphone equipped Appearance key Simultaneous Ringing Extension Traffic Condition 6.0 HCS Speech Path Time division PCM method MCO Tenant Groups MCO Trunk Groups SSD Bins ICX (International) issued December 1999 ICX-40-200...
  • Page 83 ARS: Digit Modify Strings Authorization Codes-LCR (UK use) Alphatagging DID/DNIS Tables DID/DNIS Numbers (per Table) ISDN S-point DID Numbers MSN Numbers Closed Numbers Tandem Exchange Numbers 50 Account Codes: Digit Length 10 Account Codes: Verified ICX-40-200 ICX (International) issued December 1999...

  • Page 84: Hardware Maximums

    SCC: service circuit card VB-44182 RAI Unit VB-44410 CPC-96: call processor card VB-444201 CPC-288: call processor card VB-444202 TSW-288: time switch card VB-444301 CPC-576: call processor card VB-444302 TSW-576: time switch card VB-44431 PC card 576 ICX (International) issued December 1999 ICX-40-200...
  • Page 85 Built-in System Backup Battery Kit (2 batteries per kit) VB-44022 -48V Power Supply VB-44140 Built-In ACD Unit VB-44150 Voice processing card/8-port (VM only) 2 VB-44160 Voice processing card/4-port (VM/ACD) 2 VB-44170 Built-In VM Unit VB-44171 HDD for replacement ICX-40-200 ICX (International) issued December 1999...
  • Page 86 VB-44332 PC Phone (1 Ext. per PC Phone unit) (none) PC Customize Tool Note: These maximums are based on overall CO line capacities. They do not allow for CO lines used for outside lines. ICX (International) issued December 1999 ICX-40-200...

  • Page 87: Cabling Specifications

    NOTE: If a TAPI box or Voice Response Telephone Adapter is installed with the telephone, the measured resistance must be less than 20 Ohms and the maximum cabling distance reduced in half compared to a standard key telephone. ICX-40-200 ICX (International) issued December 1999...

  • Page 88: Voice/Data Transmission

    Data bit length: 7 or 8 Modem Speed Throughput NOTE: The ICX is capable of passing modem speeds up to 31,200 bps or less, depending on the type and quality of the trunks and facilities used. Modem Speed: 9,600 - 33,600 bps Protocol: ITU-T V.34...

  • Page 89: Signaling Characteristics

    700 + 1200 700 + 1340 700 + 1480 760 + 1200 760 + 1340 760 + 1480 860 + 1200 860 + 1340 860 + 1480 940 + 1340 940 + 1200 940 + 1480 ICX-40-200 ICX (International) issued December 1999...
  • Page 90 Chapter 6 - Specifications Section 200 - General Description ICX (International) issued December 1999 ICX-40-200...

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