ATCOM IPPBX IP04 User Manual page 39

IPPBX IP04 User Manual
Leave When Empty
This option controls whether calls already on hold are forced out of a queue that has no agents. There are two
options:
Yes: Callers are forced out of a queue when no agents logged in, or if all logged in agents are unavailable.
NO: Callers will remain in a queue with no agents.
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