Queue - ATCOM IPPBX IP04 User Manual

IPPBX IP04 User Manual
Ignore Call Forward
By default, if there is call forward enabled in IP phone, IPPBX will call that forwarding number. when this option is
checked, IPPBX will ignore that call forward setting.
Enable MoH
When MoH is choose, caller will hear MoH other than ring tone.
Parallel
Ring all the members at the same time.
Serial
Ring all the members one by one.
No answer forward to
Set the failover destination if there is no answer.

7.3 Queue

Usually used in Call Centre to queue customers for the next available operator.
1) General
Queue Name
Name of the queue
Queue Number
Extension number of the queue, dial it to get into the queue
Queue Password
Used as authentication for users before being dynamic agent.
Queue Agent Timeout
Ring timeout in seconds when calling an agent
~ 36 ~
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