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ATCOM IP2G4A User Manual

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IPPBX IP2G4A User Manual
For Firmware Version: V3.0
2013-12-11

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Summary of Contents for ATCOM IP2G4A

  • Page 1 IPPBX IP2G4A User Manual For Firmware Version: V3.0 2013-12-11...

  • Page 2: Table Of Contents

    IPPBX IP2G4A User Manual Contents Contents................................... 1 Introduction ................................5 Connection and Change IP Address of IPPBX ....................6 Connection ..............................6 WAN Settings ............................... 8 LAN Settings ..............................8 DHCP Server ............................... 9 System Status ............................10 Create local extensions and make interior calls ....................11 FXS extensions............................
  • Page 3 IPPBX IP2G4A User Manual Make inbound calls ........................... 30 Create Service Provider to connect two IP PBXes ..................32 Create Service Provider ........................... 32 Check Service Provider Status ....................... 33 Make outbound calls ..........................33 Make inbound calls ........................... 34 Make outbound/inbound calls to/from PSTN network ..................
  • Page 4 IPPBX IP2G4A User Manual 8.9 Blacklist ................................ 55 8.10 SIP Settings ..............................55 8.11 IAX Settings ..............................57 Audios ..................................57 9.1 Music On Hold ............................. 57 9.2 Custom Prompts ............................58 9.3 Language Setting ............................58 Network Settings ............................58 10.1 Web Access ...............................
  • Page 5 IPPBX IP2G4A User Manual 11.7 Reboot && Reset ............................71 Reports ................................72 12.1 Call Detail Records ........................... 72 12.2 Syslog ..............................73 Web Interface for extension......................... 73 ~ 4 ~ ATCOM TECHNOLOGY CO., LIMITED...

  • Page 6: Introduction

    1. Introduction Overview of the IPPBX ATCOM IPPBX is a SIP-based IP voice switch with a small embedded OS and rich GUI (Graphical User Interface), providing a powerful networking and corporate communication function. With it, users can quickly deploy an internal communication system for enterprise, as well as configure conveniently applications and value-added services on IP PBX via its GUI, to fit enterprise's own various demands.

  • Page 7: Connection And Change Ip Address Of Ippbx

    The default IP address of IPPBX is: WAN: 192.168.1.100/255.255.255.0 LAN: 192.168.10.1/255.255.255.0 There are two network interfaces (WAM and LAN) in IP2G4A, it can be used as a router (WAN port connects Internet and LAN port connects local network): Internet IVSP tpcard.vicp.cc...
  • Page 8 IPPBX IP2G4A User Manual Internet Ext:6005 192.168.1.100 Ext:6001 Ext:6003 192.168.1.7 192.168.1.3 192.168.1.5 Ext:6004 Ext:6002 192.168.1.6 192.168.1.4 NOTE: It’s recommended to re-set IP address of IPPBX via WAN at the first time, Since DHCP server on LAN port is enabled by default, Other DHCP client enabled devices in the network may obtain IP from IPPBX rather than real DHCP server.

  • Page 9: Wan Settings

    IPPBX IP2G4A User Manual 4) Go to Network Settings -> LAN. Re-set IP of LAN port. 2.2 WAN Settings There are three ways to set an IP address to WAN port: DHCP, Static IP, PPPoE. DHCP IPPBX will obtain an IP address automatically from DHCP server when rebooting. It’s not recommended to choose this option unless there is a reserved IP for IPPBX in DHCP server so that IPPBX can keep the same IP all the time.

  • Page 10: Dhcp Server

    IPPBX IP2G4A User Manual Yes: IPPBX will get an IP address from DHCP server, Not recommended. No: Configure IP address manually for LAN. Default is NO. Yes: IPPBX will act as a router, all the devices connected to LAN can access the network connected to WAN.

  • Page 11: System Status

    IPPBX IP2G4A User Manual Check to enable DHCP server. Default Gateway Gateway information that will be used in DHCP client. Subnet Mask Subnet Mask that will be used in DHCP client. Primary DNS / Secondary DNS DNS information that will be used in DHCP client.

  • Page 12: Create Local Extensions And Make Interior Calls

    There are three kinds of extensions in IPPBX: FXS extensions, SIP extensions and IAX extensions. 3.1 FXS extensions It needs support of FXS module, the module installed in IP2G4A can be: AX210S: dual FXS port AX210XS: one FXO port and one FXS port ~ 11 ~ ATCOM TECHNOLOGY CO., LIMITED...
  • Page 13 IPPBX IP2G4A User Manual Analog phone is available to make calls once connected to the corresponding FXS port, IPPBX configures FXS extension automatically when FXS module is detected and they can’t be deleted. NOTE: FXS extension number range is defined in PBX Settings -> Options -> Extension Preference, changing it can change the FXS extension number.
  • Page 14 IPPBX IP2G4A User Manual Sequential Hook Flash Interval Sets the amount of time, in milliseconds, that must have passed since the last hook-flash event received by IPPBX before it will recognize a second event. If a second event occurs in less time than defined in here, then IPPBX will ignore the event.

  • Page 15: Voip Extensions

    IPPBX IP2G4A User Manual IPPBX supports 10 pickup groups: 0-10, None means the extension belongs to none pickup group, extensions in group None can’t pick up others’ ring call and also can’t be picked up by others. Call Waiting Check this option to enable the Call Waiting capability for this extension. Then the extension can answer a new call when it is already on the line.
  • Page 16 IPPBX IP2G4A User Manual SIP – The extension sends and receives calls using the VoIP protocol SIP. IAX – The extension sends and receives calls using the VoIP protocol IAX. Name A character-based name for this extension, i.e. ‘Bob Jones’...
  • Page 17 IPPBX IP2G4A User Manual The Email address that new voicemail will be send to when Enable Sending Voice Mail is enabled and PBX settings -> SMTP settings is right set. 5) Follow Me Follow me is a feature to let an incoming call to a called party to be redirected to a third party, the third party can be a voicemail box, ring group, mobile telephone and so on.
  • Page 18 IPPBX IP2G4A User Manual Call Waiting Check this option to enable the Call Waiting capability for this extension. Then the extension can answer a new call when it is already on the line. It also needs the call waiting support of IP phone. If this Option is checked, the follow me option “When busy”...

  • Page 19: Modify Extensions

    IPPBX IP2G4A User Manual IP Restriction Enable it to permit trusted IP/network register to this extension number. This is an useful way to improve the security of IPPBX. Set trusted IP: xx.xx.xx.xx/255.255.255.255, for example: 192.168.1.160/255.255.255.255 Set trusted network: xx.xx.xx.xx/subnet mask, for example: 192.168.1.0/255.255.255.0 b.

  • Page 20: Register Onto Ippbx With Your Ip Phone

    IPPBX IP2G4A User Manual 3.3 Register onto IPPBX with your IP phone Login the web administration page of IP phone and set the account information. After successfully register with 6000 and 6001, you can make interior calls among 6000, 6001, 6101(FXS) now.

  • Page 21: Feature Codes

    IPPBX IP2G4A User Manual 3.5 Feature Codes 1) General Call Recording Record a call while in the call. Dial Call Recording Code to begin recording and dial it again to stop recording during a call. Checking Voicemail Users can check their Voicemail by dialing this code on their phone.
  • Page 22 IPPBX IP2G4A User Manual Group Call Pickup Pick up a ring call for other extensions in the same pickup group. The call flow should be like below: 1. C calls A, phone A is ring, but A is not at his/her seat.

  • Page 23: Smtp Settings

    IPPBX IP2G4A User Manual Enable/Cancel Unconditional Call Forward Enable/Disable call forward Always function. Enable/Cancel Call Forward On Busy Enable/Disable call forward When Busy function. Enable/Cancel Call Forward On No-Answer Enable/Disable call forward When No Answer function. Call Forward to Number Set the destination for call forward to number by dialing *74 (default code, can be changed), if the number is not set yet, dial *74+number to set it.
  • Page 24 IPPBX IP2G4A User Manual The password for above Email Address/Account. SMTP Server SMTP server that above email address/account is located in. Port Port for SMTP server, for example: Gmail server use port 465 to send / receive email. Use SSL/TLS to send secure message to server Some servers need to authenticate sender before sending email, then the box should be checked.

  • Page 25: Conference

    IPPBX IP2G4A User Manual Envelope Envelope controls whether or not IPPBX will play the message envelope (date/time) before playing the voicemail message. Review Let a caller review their message before committing it to a mailbox. Delete Messages After Notification When voicemail to email is set, after voicemail is sent out via email successfully, the voicemail will be deleted from IPPBX.

  • Page 26: Options

    IPPBX IP2G4A User Manual 3.9 Options 1) General Preference Ring Timeout Default Ring Timeout for an extension if Ring Out for it is not set. Max Call Duration This defines the maximum amount of time in seconds for a interior call, 0 means no limit, default is 6000s.

  • Page 27: Create Voip Trunk To Communicate With Voip Provider

    IPPBX IP2G4A User Manual 2) Extension Preference. Defines the range for VOIP / FXS / Ring Group / Voice Menu / Paging Group / Conference / Queue Extensions. The extension length must be between 3 and 9 digits. The maximum quantity can be supported for each are as...
  • Page 28 IPPBX IP2G4A User Manual Define the maximum quantity of outbound connections (simultaneous calls) that can be used on this trunk. Inbound calls are not counted in. 0 means no connection limit. Preferred Code Set the allowed codec and priority for this trunk.

  • Page 29: Check Voip Trunk Status

    IPPBX IP2G4A User Manual < === Do not set DOD, The other end of the trunk will show original (interior) extension number. DOD is set ==== > The other end of the trunk will show DOD number. Check VoIP Trunk Status After creating trunk, go to System Status ->...
  • Page 30 IPPBX IP2G4A User Manual Go to PBX Settings -> Outbound Routes, click to add an outbound route. Outbound Route Name A unique label to help you identify the outbound route. Dial Pattern A filter for marching numbers you dial, the call will be forwarded out via Selected Trunks only when it matches the dial pattern here.

  • Page 31: Make Inbound Calls

    IPPBX IP2G4A User Manual For example: Once set Dial Pattern: 2XX Strip: 0, that means any calls to 200-299 will be forwarded out. Please do not simply set it to X., otherwise all telephone numbers with 2 or 2+ digits will be matched, this outbound route probably affect your interior calls, unless your local extensions is just a single figure.
  • Page 32 IPPBX IP2G4A User Manual Caller ID Define the Caller ID number to be matched on incoming calls. Leave this field blank to match any or no CID info. Special characters described in chapter 4.3 can be used here as same.

  • Page 33: Create Service Provider To Connect Two Ip Pbxes

    IPPBX IP2G4A User Manual 5. Create Service Provider to connect two IP PBXes Service Provider is used to interconnect two IP PBXes, it must be created in both IP PBXes, after setting service provider and outbound route, extensions of each IP PBX can call the other’s directly according to the outbound route.

  • Page 34: Check Service Provider Status

    IPPBX IP2G4A User Manual Check Service Provider Status After setting service provider in the other PBX, the status will become to Registered. Make outbound calls Go to PBX Settings -> Outbound Routes, click to add an outbound route. The setting here is as same as that for SIP trunk, please refer to Chapter 4.3 to set it.

  • Page 35: Make Inbound Calls

    IPPBX IP2G4A User Manual Then 6000/6001 can dial 900-999 to corresponding extension (900-999) in other end directly. Make inbound calls Go to PBX Settings -> Inbound Routes, click to add an inbound route. Even there is no inbound route set, two IPPBXes can communicate with each other, however we can make it more functional with setting DID to those differ from local extensions.

  • Page 36: Make Outbound/Inbound Calls To/From Pstn Network

    IPPBX IP2G4A User Manual 6. Make outbound/inbound calls to/from PSTN network 6.1 Make sure FXO modules are installed If there are FXO modules installed in your IPPBX, IPPBX configures analog trunk automatically when they are detected. NOTE: Before using them, please make sure FXO port is connected with PSTN line (InService). The connection ~ 35 ~ ATCOM TECHNOLOGY CO., LIMITED...

  • Page 37: Make Outbound Calls

    IPPBX IP2G4A User Manual status can be checked in System Status -> Trunk Status 6.2 Make outbound calls Go to PBX Settings -> Outbound Routes, click to add an outbound route. Outbound Route Name A unique label to help you identify the outbound route.

  • Page 38: Make Inbound Calls

    IPPBX IP2G4A User Manual 6.3 Make inbound calls Go to PBX Settings -> Inbound Routes, click to add an inbound route. Just setting Selected Trunks and Path is OK. 1) General Caller ID Define the Caller ID number to be matched on incoming calls. Leave this field blank to match any or no CID info.
  • Page 39 IPPBX IP2G4A User Manual Select the trunks for which this inbound route apply. 3) Time Select appropriate time intervals for when this inbound route apply. 4) Path Set the destination for incoming calls. 5) Fax Detection Configure if detecting faxes in this inbound route.

  • Page 40: Make Outbound/Inbound Calls To/From Gsm Network

    7. Make outbound/inbound calls to/from GSM network GSM module is a special FXO module, and can be installed and used in the same way. However GSM Trunk is only supported by IP2G4A and IP4G. 7.1 Make sure GSM modules are installed If There are GSM modules installed in your IPPBX,IPPBX configures GSM Trunk automatically when they are detected.

  • Page 41: Make Outbound Calls

    IPPBX IP2G4A User Manual NOTE: Before using them, please make sure GSM SIM card has been inserted (success) and registered. The connection can be checked in System Status -> Trunk Status 7.2 Make outbound calls Go to PBX Settings -> Outbound Routes,click to add an Outbound route.

  • Page 42: Make Inbound Calls

    IPPBX IP2G4A User Manual Allows the user to specify digits that are prepended before the call is placed via the trunk. Password Authentication for Selected Extensions before dialing out. Outbound Extension Selection Select extensions which can dial out with this outbound route. In my case, only 6000,6001 can prefix 9 to dial out.
  • Page 43 IPPBX IP2G4A User Manual Define the Caller ID number to be matched on incoming calls. Leave this field blank to match any or no CID info. Special characters described in chapter 5.2 can be used here as same. DID number Just leave it blank.

  • Page 44: Inbound Call Control

    IPPBX IP2G4A User Manual 8. Inbound Call Control 8.1 Time Interval Set the Time Interval for inbound route. ~ 43 ~ ATCOM TECHNOLOGY CO., LIMITED...

  • Page 45: Hunt / Ring Group

    IPPBX IP2G4A User Manual 8.2 Hunt / Ring Group This defines a 'virtual' extension that rings a group of phones simultaneously / one by one, stopping until any one of them is picked up. Ignore Call Forward By default, if there is call forward enabled in IP phone, IPPBX will call that forwarding number. when this option is checked, IPPBX will ignore that call forward setting.

  • Page 46: Queue

    IPPBX IP2G4A User Manual When MoH is choose, caller will hear MoH other than ring tone. Parallel Ring all the members at the same time. Serial Ring all the members one by one. No answer forward to Set the failover destination if there is no answer.
  • Page 47 IPPBX IP2G4A User Manual This allows a message like "Thank you for holding, your call is important to us." to be played at regular intervals while a caller is in the queue NOTE: The key point with announcements is that they are only played within the timeout/retry period set on the queue.

  • Page 48: Ivr

    IPPBX IP2G4A User Manual 8.4 IVR Callers are presented with a recorded menu and respond by selecting a digit or, in some cases, by entering an extension number. The automated attendant eliminates the need for a live operator to handle the call.
  • Page 49 IPPBX IP2G4A User Manual Voice Menu Name Name of the Voice Menu Voice Menu Number Extension number of the voice menu, dial it to get into the voice menu Key Timeout How long for IPPBX to wait user’s input Repeat Count...

  • Page 50: Disa

    IPPBX IP2G4A User Manual Key Press Event Dial digit to trigger corresponding event No Entry Forward to The destination for incoming call if there is none input Invalid Forward to The destination for incoming call if there is invalid input 8.5 DISA...

  • Page 51: Call Back

    IPPBX IP2G4A User Manual For example: Both City A and B have a IPPBX, IPPBX-A and IPPBX-B, they are connected with SIP trunk, and IPPBX-A has FXO trunk to connect local PSTN and outbound route for that, DISA can be used as below: 1.
  • Page 52 IPPBX IP2G4A User Manual 2. Set inbound route for FXO trunk: ~ 51 ~ ATCOM TECHNOLOGY CO., LIMITED...

  • Page 53: Inbound To Outbound

    IPPBX IP2G4A User Manual 3. Dial into IPPBX from PSTN number, and hang up immediately once the call is connected. Then IPPBX dial extension 6003, after 6003 answer the call, IPPBX dial caller and bridge them. 8.7 Inbound to Outbound Outbound Routes can act as destination in Inbound route settings, it let two ends connecting to IPPBX with trunk communicate directly.

  • Page 54: Sip Trunk To Gsm/Fxo Trunk

    IPPBX IP2G4A User Manual 8.7.2 SIP trunk to GSM/FXO trunk 1. Set outbound route for GSM trunk. 2. Set Inbound route for SIP trunk/Service Provider. Since service provider is more flexible, here we use Service Provider as an example Destination...

  • Page 55: Custom Dialplan

    IPPBX IP2G4A User Manual 8.8 Custom Dialplan Click to upload Custom Dialplan. There are three types file: user, dialplan and dahdi. user This file aimed at defining a "user". It can define a user with an optional SIP phone, IAX2 phone, Dahdi phone and/or just about any other type of phone.

  • Page 56: Blacklist

    IPPBX IP2G4A User Manual dahdi Asterisk cmd DAHDILookup configuration. NOTE: You must prefix custom_ to your custom file and context to avoid conflict with the system file,users.conf,extensions.conf and chan_dahdi.conf. 8.9 Blacklist Block incoming calls from specified numbers If a number in blacklist dial into IPPBX, caller will hear following prompt: “Then number you have dialed is not in service.
  • Page 57 IPPBX IP2G4A User Manual Registration / Subscription Time Min Minimum duration in seconds of a SIP registration / subscription. RTP Port Min / Max Set the RTP port range. DTMF Mode Set the default DTMF mode 2) NAT Here provide other two solutions for SIP one-way-audio issue besides outbound proxy. Using any one is OK.

  • Page 58: Iax Settings

    IPPBX IP2G4A User Manual Address that we're going to put in outbound SIP messages if we're behind a NAT. The externip and localnet is used when registering and communicating with other proxies that we're registered with. External Host Alternatively you can specify an external host, and IPPBX will perform DNS queries periodically. Not recommended for production environments! Use External IP instead.

  • Page 59: Custom Prompts

    IPPBX IP2G4A User Manual 9.2 Custom Prompts Manage prompts used for Voice Menu. It can be recorded by extensions or uploaded from local PC, the format should be .WAV (16 bit, mono 8000 Hz) and .GSM, the size should less than 4 MB 9.3 Language Setting...

  • Page 60: Firewall

    IPPBX IP2G4A User Manual 10.2 Firewall Firewall is used to prevent unauthorized connections. 1) Enable Firewall Check it to enable firewall. 2) Common Rule Accept/Drop the connections from remote hosts. Name A name for the rule. Description Simple description for the rule.
  • Page 61 IPPBX IP2G4A User Manual Set source IP of connection.Format of IP: IP/mask For example: 192.168.1.156/255.255.255.255 for IP 192.168.1.156 216.207.245.47/255.255.255.255 for IP 216.207.245.47 192.168.1.156/255.255.255.0 for network 192.168.1.0/24 Mac Address Set source Mac of connection. Either IP or Mac Address must be set.
  • Page 62 IPPBX IP2G4A User Manual Time Interval Time unit which IPPBX uses to manage IP packets received. 5) Other Options Disable Ping Check this to drop ping packets from remote hosts. Drop All Check this to drop all packets or connection from other hosts if there are no other rules defined.

  • Page 63: Port Forwarding

    IPPBX IP2G4A User Manual 10.3 Port Forwarding When IPPBX works as a router, it can forward connections to WAN to a device connected to LAN network. For example: user can access 192.168.10.2:80 (connected to LAN) by accessing xx.xx.xx.xx:8080 (xx.xx.xx.xx is the IP of WAN) 10.4 DDNS...

  • Page 64: Vpn

    IPPBX IP2G4A User Manual 10.6 VPN A virtual private network (VPN) extends a private network across a public network, such as the Internet. It enables a computer to send and receive data across shared or public networks as if it were directly connected to the private network, while benefitting from the functionality, security and management policies of the private network.

  • Page 65: Auto Provisioning

    IPPBX IP2G4A User Manual 11.2 Auto Provisioning IPPBX can only configure ATCOM AT8XX serials IP phone via DHCP + TFTP way and SIP Subscribe + Notify way. Make sure your AT8XX IP phone is using the latest firmware. Note: DHCP + TFTP way can only be used when IPPBX is act as router and DHCP. User should reboot the phone manually after the configuration.

  • Page 66: Configured Phones

    IPPBX IP2G4A User Manual You can upload a phonebook before auto provision, which will be provisioned to the IP phone when using auto provision feature to configure your IP phones. The format of phonebook should be *.xml. NOTE: All the existing phonebooks of the IP phone will be replaced automatically if the phonebooks are configured in this way.

  • Page 67: Unconfigured Phones

    IPPBX IP2G4A User Manual Phone book Enable or Disable Phone book update .If this option is checked, you must add or upload phone book first. Ring Tone Enable or Disable Ring Tone. If this option is checked, you must upload phone book first.

  • Page 68: Upload Phone Configure

    IPPBX IP2G4A User Manual In this section, IPPBX will scan all the supported IP phones and display here, you can click the ‘Edit’ button of IP phone and input the corresponding information in the pop-up window. 11.2.4 Upload Phone Configure Click “Upload a file”...

  • Page 69: External Storage

    IPPBX IP2G4A User Manual a. NTP server Make sure the connection between IPPBX and NTP server is OK, if the NTP server is located on Internet, the gateway of WAN should be right set so that IPPBX can access Internet.
  • Page 70 IPPBX IP2G4A User Manual 4. Set External Storage Net-Disk Host/IP IP of the PC Net-Disk Share Name The name of the share folder Net-Disk Access User Name Account in that PC Net-Disk Access Password Password for the account, if there is no password required, leave it blank.

  • Page 71: Firmware Upgrade

    IPPBX IP2G4A User Manual 11.5 Firmware Upgrade Firmware for IPPBX There are two ways to upload Kernel / Application for IPPBX: 1) HTTP Upload them from local PC. It will reset IPPBX to factory default settings by default. 2) TFTP Upload them from TFTP server, the Kernel / Application must be located in base directory of TFTP server.

  • Page 72: Reboot && Reset

    IPPBX IP2G4A User Manual 2) Restore Click Restore to restore corresponding backup, backup file can be uploaded from local PC. Backup will be used after IPPBX reboot. It can’t be used for different product models. 11.7 Reboot && Reset Reboot or Reset IPPBX.

  • Page 73: Reports

    IPPBX IP2G4A User Manual 12. Reports 12.1 Call Detail Records Display the Call Detail Records, the operation for it can be search, delete and download. 1) Search Users can search the records they needs according to Source, Destination, and / or Time.

  • Page 74: Syslog

    IPPBX IP2G4A User Manual 12.2 Syslog 1)Syslog Set the Syslog level and download it. 2)Packet Capture Tool This feature always used to capture packets for technician. Users could specify the destination IP address and port to get the packets. Specify the destination IP address to get the packets.
  • Page 75 IPPBX IP2G4A User Manual 1. Check Use Web Interface option in PBX Settings -> Extensions management settings to allow this extension to login its own web interface. 2. Enter the IP of PBX in the browser. 3. Login with extension number / Voice Mail Access PIN Code as username / password 1) Voice Mail Checking Users can listen / download / delete / move voice mail here.
  • Page 76 IPPBX IP2G4A User Manual 3) CDR Checking Users can check their CDR here. 4) Personal Settings Users can set voice mail / voice mail to email / follow me / ring timeout here. --Finish-- ~ 75 ~ ATCOM TECHNOLOGY CO., LIMITED...

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