ATCOM IPPBX IP04 User Manual
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ATCOM IPPBX IP04 User Manual

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IPPBX IP04 User Manual
For Firmware Version: V3.0
2013-12-11

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Summary of Contents for ATCOM IPPBX IP04

  • Page 1 IPPBX IP04 User Manual For Firmware Version: V3.0 2013-12-11...

  • Page 2: Table Of Contents

    IPPBX IP04 User Manual Contents Contents................................... 1 Introduction ................................4 Connection and Change IP Address of IPPBX ....................5 Connection ..............................5 WAN Settings ............................... 6 System Status .............................. 7 Create local extensions and make interior calls ....................7 FXS extensions............................7 VOIP extensions ............................
  • Page 3 IPPBX IP04 User Manual Create Service Provider ........................... 28 Check Service Provider Status ....................... 29 Make outbound calls ..........................29 Make inbound calls ........................... 30 Make outbound/inbound calls to/from PSTN network ..................31 Make sure FXO modules are installed ....................31 Make outbound calls ..........................
  • Page 4 IPPBX IP04 User Manual 8.3 Language Setting ............................49 Network Settings ..............................49 9.1 Web Access ..............................49 9.2 Firewall ................................. 49 9.3 DDNS ................................53 9.4 VLAN ................................53 9.5 VPN ................................53 System Settings ............................54 10.1 Change Password ............................ 54 Auto Provisioning ...........................

  • Page 5: Introduction

    1. Introduction Overview of the IPPBX ATCOM IPPBX is a SIP-based IP voice switch with a small embedded OS and rich GUI (Graphical User Interface), providing a powerful networking and corporate communication function. With it, users can quickly deploy an internal communication system for enterprise, as well as configure conveniently applications and value-added services on IP PBX via its GUI, to fit enterprise's own various demands.

  • Page 6: Connection And Change Ip Address Of Ippbx

    IPPBX IP04 User Manual Port Forward VPN client External Storage Auto Provisioning Storage Quota Privilege IAX2 Fax to Email Custom Dialplan Auto call recording Integrated built-in packet capture tools 2. Connection and Change IP Address of IPPBX 2.1 Connection The default IP address of IPPBX is: WAN: 192.168.1.100/255.255.255.0...

  • Page 7: Wan Settings

    IPPBX IP04 User Manual 2.2 WAN Settings There are two ways to set an IP address to WAN port: DHCP, Static IP. DHCP IPPBX will obtain an IP address automatically from DHCP server when rebooting. It’s not recommended to choose this option unless there is a reserved IP for IPPBX in DHCP server so that IPPBX can keep the same IP all the time.

  • Page 8: System Status

    IPPBX IP04 User Manual 2.3 System Status 1) General Product Model Show the model of this IPPBX Firmware Version Show the firmware version System Uptime Show the time how long the system has been running System Current Time Show the current time...
  • Page 9 IPPBX IP04 User Manual It needs support of FXS module, the module installed in IP04 can be: AX110S: single FXS port Analog phone is available to make calls once connected to the corresponding FXS port, IPPBX configures FXS extension automatically when FXS module is detected and they can’t be deleted.
  • Page 10 IPPBX IP04 User Manual Adjust the volume sent to FXS extension. There are 3 options: 20%,60%,100%. Txgain Adjust the volume sent out by FXS extension. There are 3 options: 20%,60%,100%. 5) Flash Hook Flash Detection Time Sets the amount of time, in milliseconds, that the hook-flash must remain depressed in order for IPPBX to consider such an event a valid flash event.

  • Page 11: Voip Extensions

    IPPBX IP04 User Manual Follow me is a feature to let an incoming call to a called party to be redirected to a third party, the third party can be a voicemail box, ring group, mobile telephone and so on.
  • Page 12 IPPBX IP04 User Manual a. Add single extension Click to add an extension NOTE: VOIP extension number range is defined in PBX Settings -> Options -> Extension Preference, changing it can create extensions in others number range. 1) General Type Extension type: SIP,IAX or SIP/IAX.
  • Page 13 IPPBX IP04 User Manual Enable Voice Mail Check this option to enable voice mail account for the extension. Enabled by default. Voice Mail Access PIN Code Password for accessing this voice mail account, default is the extension number. It’s also the password for extension to login his administration web page.
  • Page 14 IPPBX IP04 User Manual Storage Quota Privilege Set capacity of disk space for this extension to store voicemail. Restricted: 1 M Basic: 2 M Regular: 3 M Privileged: 4 M Super: 5 M NOTE: If you have set System Settings -> External Storage and set Move Files Created Before 0 days ago.

  • Page 15: Modify Extensions

    IPPBX IP04 User Manual Advanced Configuration Preferred Codec Set the allowed codec and priority for SIP phone. The options are below: Audio: A-law, U-law, GSM, SPEEX, G726, G722, ADPCM, G729 Video: H261, H263, H263P, H264 NOTE: There must be at least one same audio/video codec chose in IPPBX extension settings and SIP phone codec settings, otherwise, It’s impossible to make audio/video calls between IPPBX and SIP phone.

  • Page 16: Register Onto Ippbx With Your Ip Phone

    IPPBX IP04 User Manual a. Click behind an extension to edit the extension. b. Choose one or more extensions, click to modify them simultaneously. 3.3 Register onto IPPBX with your IP phone Login the web administration page of IP phone and set the account information.

  • Page 17: Feature Codes

    IPPBX IP04 User Manual 3.5 Feature Codes 1) General Call Recording Record a call while in the call. Dial Call Recording Code to begin recording and dial it again to stop recording during a call. Checking Voicemail Users can check their Voicemail by dialing this code on their phone.
  • Page 18 IPPBX IP04 User Manual Group Call Pickup Pick up a ring call for other extensions in the same pickup group. The call flow should be like below: 1. C calls A, phone A is ring, but A is not at his/her seat.

  • Page 19: Smtp Settings

    IPPBX IP04 User Manual Enable/Cancel Unconditional Call Forward Enable/Disable call forward Always function. Enable/Cancel Call Forward On Busy Enable/Disable call forward When Busy function. Enable/Cancel Call Forward On No-Answer Enable/Disable call forward When No Answer function. Call Forward to Number Set the destination for call forward to number by dialing *74 (default code, can be changed), if the number is not set yet, dial *74+number to set it.
  • Page 20 IPPBX IP04 User Manual The password for above Email Address/Account. SMTP Server SMTP server that above email address/account is located in. Port Port for SMTP server, for example: Gmail server use port 465 to send / receive email. Use SSL/TLS to send secure message to server Some servers need to authenticate sender before sending email, then the box should be checked.

  • Page 21: Conference

    IPPBX IP04 User Manual Envelope Envelope controls whether or not IPPBX will play the message envelope (date/time) before playing the voicemail message. Review Let a caller review their message before committing it to a mailbox. Delete Messages After Notification When voicemail to email is set, after voicemail is sent out via email successfully, the voicemail will be deleted from IPPBX.

  • Page 22: Options

    IPPBX IP04 User Manual 3.9 Options 1) General Preference Ring Timeout Default Ring Timeout for an extension if Ring Out for it is not set. Max Call Duration This defines the maximum amount of time in seconds for a interior call, 0 means no limit, default is 6000s.

  • Page 23: Create Voip Trunk To Communicate With Voip Provider

    IPPBX IP04 User Manual 2) Extension Preference. Defines the range for VOIP / FXS / Ring Group / Voice Menu / Paging Group / Conference / Queue Extensions. The extension length must be between 3 and 9 digits. The maximum quantity can be supported for each are as...
  • Page 24 IPPBX IP04 User Manual Define the maximum quantity of outbound connections (simultaneous calls) that can be used on this trunk. Inbound calls are not counted in. 0 means no connection limit. Preferred Code Set the allowed codec and priority for this trunk.

  • Page 25: Check Voip Trunk Status

    IPPBX IP04 User Manual < === Do not set DOD, The other end of the trunk will show original (interior) extension number. DOD is set ==== > The other end of the trunk will show DOD number. Check VoIP Trunk Status After creating trunk, go to System Status ->...

  • Page 26: Make Outbound Calls

    IPPBX IP04 User Manual Make outbound calls Go to PBX Settings -> Outbound Routes, click to add an outbound route. Outbound Route Name A unique label to help you identify the outbound route. Dial Pattern A filter for marching numbers you dial, the call will be forwarded out via Selected Trunks only when it matches the dial pattern here.

  • Page 27: Make Inbound Calls

    IPPBX IP04 User Manual For example: Once set Dial Pattern: 2XX Strip: 0, that means any calls to 200-299 will be forwarded out. Please do not simply set it to X., otherwise all telephone numbers with 2 or 2+ digits will be matched, this outbound route probably affect your interior calls, unless your local extensions is just a single figure.
  • Page 28 IPPBX IP04 User Manual Configure where the faxes will be routed when faxes are detected. No detect Do not detect faxs Faxs Send faxes to an extension. If choosing a FXS extension here, the fax will be sent to the FXS port selected, you should connect a fax machine to this FXS port.

  • Page 29: Create Service Provider To Connect Two Ip Pbxes

    IPPBX IP04 User Manual 5. Create Service Provider to connect two IP PBXes Service Provider is used to interconnect two IP PBXes, it must be created in both IP PBXes, after setting service provider and outbound route, extensions of each IP PBX can call the other’s directly according to the outbound route.

  • Page 30: Check Service Provider Status

    IPPBX IP04 User Manual Check Service Provider Status After setting service provider in the other PBX, the status will become to Registered. Make outbound calls Go to PBX Settings -> Outbound Routes, click to add an outbound route. The setting here is as same as that for SIP trunk, please refer to Chapter 4.3 to set it.

  • Page 31: Make Inbound Calls

    IPPBX IP04 User Manual Then 6000/6001 can dial 900-999 to corresponding extension (900-999) in other end directly. Make inbound calls Go to PBX Settings -> Inbound Routes, click to add an inbound route. Even there is no inbound route set, two IPPBXes can communicate with each other, however we can make it more functional with setting DID to those differ from local extensions.

  • Page 32: Make Outbound/Inbound Calls To/From Pstn Network

    IPPBX IP04 User Manual 6. Make outbound/inbound calls to/from PSTN network 6.1 Make sure FXO modules are installed If there are FXO modules installed in your IPPBX, IPPBX configures analog trunk automatically when they are detected. NOTE: Before using them, please make sure FXO port is connected with PSTN line (InService). The connection ~ 31 ~ ATCOM TECHNOLOGY CO., LIMITED...

  • Page 33: Make Outbound Calls

    IPPBX IP04 User Manual status can be checked in System Status -> Trunk Status 6.2 Make outbound calls Go to PBX Settings -> Outbound Routes, click to add an outbound route. Outbound Route Name A unique label to help you identify the outbound route.

  • Page 34: Make Inbound Calls

    IPPBX IP04 User Manual 6.3 Make inbound calls Go to PBX Settings -> Inbound Routes, click to add an inbound route. Just setting Selected Trunks and Path is OK. 1) General Caller ID Define the Caller ID number to be matched on incoming calls. Leave this field blank to match any or no CID info.
  • Page 35 IPPBX IP04 User Manual Select the trunks for which this inbound route apply. 3) Time Select appropriate time intervals for when this inbound route apply. 4) Path Set the destination for incoming calls. 5) Fax Detection Configure if detecting faxes in this inbound route.

  • Page 36: Inbound Call Control

    IPPBX IP04 User Manual Do not detect faxs. Faxs Send faxes to an extension. If choosing a FXS extension here, the fax will be sent to the FXS port selected, you should connect a fax machine to this FXS port. If Choosing a VoIP extension, the fax will be sent to the extension’s voicemail as an attachment.

  • Page 37: Queue

    IPPBX IP04 User Manual Ignore Call Forward By default, if there is call forward enabled in IP phone, IPPBX will call that forwarding number. when this option is checked, IPPBX will ignore that call forward setting. Enable MoH When MoH is choose, caller will hear MoH other than ring tone.
  • Page 38 IPPBX IP04 User Manual Queue Max Wait Time The maximum time in seconds for a caller can wait in the queue before being pulled out. (0 means unlimited) Queue Ringing Strategy Strategy for IPPBX ring the agents. RingAll: Ring all available agents simultaneously until one answers.
  • Page 39 IPPBX IP04 User Manual Leave When Empty This option controls whether calls already on hold are forced out of a queue that has no agents. There are two options: Yes: Callers are forced out of a queue when no agents logged in, or if all logged in agents are unavailable.

  • Page 40: Ivr

    IPPBX IP04 User Manual Join Empty This option controls whether callers can join a call queue that has no agents. There are three options: Yes: Callers can join a call queue with no agents or only unavailable agents. No: Callers cannot join a queue with no agents or if all agents are unavailable.

  • Page 41: Disa

    IPPBX IP04 User Manual 7.5 DISA DISA (Direct Inward System Access) allows someone calling in from outside to obtain an "internal" system dialtone and dial out as if a local extension. 1) General DISA Name A name for the DISA...

  • Page 42: Call Back

    IPPBX IP04 User Manual When caller get into the DISA, this password is needed to put before making calls. Response Timeout The maximum time in seconds IPPBX will wait for input from a user. Digit Timeout The maximum time allowed between entry of digits. If exceeded, user input is deemed to have finished.
  • Page 43 IPPBX IP04 User Manual Callback Number Enter the number to dial for the callback. Leave this blank to just dial the incoming Caller ID Number. Delay before Callback Enter the number of seconds the system should wait before calling back.

  • Page 44: Inbound To Outbound

    IPPBX IP04 User Manual 2. Set inbound route for FXO trunk: 3. Dial into IPPBX from PSTN number, and hang up immediately once the call is connected. Then IPPBX dial extension 6002, after 6002 answer the call, IPPBX dial caller and bridge them.

  • Page 45: Sip Trunk To Fxo Trunk

    IPPBX IP04 User Manual 3. Dial into IPPBX from PSTN, then IPPBX will dial 202 through SIP trunk. 7.7.2 SIP trunk to FXO trunk 1. Set outbound route for FXO trunk. 2. Set Inbound route for SIP trunk/Service Provider. Since service provider is more flexible, here we use Service...

  • Page 46: Custom Dialplan

    IPPBX IP04 User Manual 7.8 Custom Dialplan Click to upload Custom Dialplan. There are three types file: user, dialplan and dahdi. user This file aimed at defining a "user". It can define a user with an optional SIP phone, IAX2 phone, Dahdi phone and/or just about any other type of phone.

  • Page 47: Blacklist

    IPPBX IP04 User Manual Asterisk cmd DAHDILookup configuration. NOTE: You must prefix custom_ to your custom file and context to avoid conflict with the system file,users.conf,extensions.conf and chan_dahdi.conf. 7.9 Blacklist Block incoming calls from specified numbers If a number in blacklist dial into IPPBX, caller will hear following prompt: “Then number you have dialed is not in service.
  • Page 48 IPPBX IP04 User Manual RTP Port Min / Max Set the RTP port range. DTMF Mode Set the default DTMF mode 2) NAT Here provide other two solutions for SIP one-way-audio issue besides outbound proxy. Using any one is OK.

  • Page 49: Iax Settings

    IPPBX IP04 User Manual Alternatively you can specify an external host, and IPPBX will perform DNS queries periodically. Not recommended for production environments! Use External IP instead. External Refresh Interval How often to refresh External Host if used. NAT Mode Global NAT settings (Affects all peers and users), is used when Asterisk is on a public IP, communicating with devices hidden behind a NAT device (broadband router).

  • Page 50: Custom Prompts

    IPPBX IP04 User Manual 8.2 Custom Prompts Manage prompts used for Voice Menu. It can be recorded by extensions or uploaded from local PC, the format should be .WAV (16 bit, mono 8000 Hz) and .GSM, the size should less than 4 MB 8.3 Language Setting...
  • Page 51 IPPBX IP04 User Manual Firewall is used to prevent unauthorized connections. 1) Enable Firewall Check it to enable firewall. 2) Common Rule Accept/Drop the connections from remote hosts. Name A name for the rule. Description Simple description for the rule.
  • Page 52 IPPBX IP04 User Manual For example: 192.168.1.156/255.255.255.255 for IP 192.168.1.156 216.207.245.47/255.255.255.255 for IP 216.207.245.47 192.168.1.156/255.255.255.0 for network 192.168.1.0/24 Mac Address Set source Mac of connection. Either IP or Mac Address must be set. Action Accept: Accept the access from remote hosts.
  • Page 53 IPPBX IP04 User Manual 5) Other Options Disable Ping Check this to drop ping packets from remote hosts. Drop All Check this to drop all packets or connection from other hosts if there are no other rules defined. 6) Firewall Setting Example : ~ 52 ~ ATCOM TECHNOLOGY CO., LIMITED...

  • Page 54: Ddns

    IPPBX IP04 User Manual 9.3 DDNS Dynamic Domain Name Service (DDNS) is a service used to map a domain name to the dynamic IP address of a network device. IPPBX support 4 DDNS servers below, please go to the website of below servers and apply a domain name then fill related information here.

  • Page 55: System Settings

    Change the password for admin login, it will take effect immediately. 10.2 Auto Provisioning IP04 can only configure ATCOM AT8XX serials IP phone via SIP Subscribe + Notify way. Make sure your AT8XX IP phone is using the latest firmware.

  • Page 56: Configured Phones

    IPPBX IP04 User Manual Upload phonebook You can upload a phonebook before auto provision, which will be provisioned to the IP phone when using auto provision feature to configure your IP phones. The format of phonebook should be *.xml. NOTE: All the existing phonebooks of the IP phone will be replaced automatically if the phonebooks are configured in this way.
  • Page 57 IPPBX IP04 User Manual Make sure your phone is with the newest version. If yes, IPPBX will generate the configuration file for IP phone. Manufacturer Choose the manufacturer. Enable or Disable DND. Call Waiting Enable or Disable Call Waiting. Auto Answer Enable or Disable Auto Answer.

  • Page 58: Unconfigured Phones

    IPPBX IP04 User Manual You can configure the line key settings for this IP phone. 10.2.3 Unconfigured Phones In this section, IPPBX will scan all the supported IP phones and display here, you can click the ‘Edit’ button of IP phone and input the corresponding information in the pop-up window.

  • Page 59: External Storage

    IPPBX IP04 User Manual 1) General There are two ways to set Date/Time for IPPBX: a. NTP server Make sure the connection between IPPBX and NTP server is OK, if the NTP server is located on Internet, the gateway of WAN should be right set so that IPPBX can access Internet.
  • Page 60 IPPBX IP04 User Manual 4. Set External Storage Net-Disk Host/IP IP of the PC Net-Disk Share Name The name of the share folder Net-Disk Access User Name Account in that PC Net-Disk Access Password Password for the account, if there is no password required, leave it blank.

  • Page 61: Firmware Upgrade

    IPPBX IP04 User Manual 10.5 Firmware Upgrade Firmware for IPPBX There are two ways to upload Kernel / Application for IPPBX: 1) HTTP Upload them from local PC. It will reset IPPBX to factory default settings by default. 2) TFTP Upload them from TFTP server, the Kernel / Application must be located in base directory of TFTP server.

  • Page 62: Reboot && Reset

    IPPBX IP04 User Manual 2) Restore Click Restore to restore corresponding backup, backup file can be uploaded from local PC. Backup will be used after IPPBX reboot. It can’t be used for different product models. 10.7 Reboot && Reset Reboot or Reset IPPBX.

  • Page 63: Reports

    IPPBX IP04 User Manual 11. Reports 11.1 Call Detail Records Display the Call Detail Records, the operation for it can be search, delete and download. 1) Search Users can search the records they needs according to Source, Destination, and / or Time.

  • Page 64: Syslog

    IPPBX IP04 User Manual 11.2 Syslog 1) Syslog Set the Syslog level and download it. 2) Packet Capture Tool This feature always used to capture packets for technician. Users could specify the destination IP address and port to get the packets.
  • Page 65 IPPBX IP04 User Manual 1. Check Use Web Interface option in PBX Settings -> Extensions management settings to allow this extension to login its own web interface. 2. Enter the IP of PBX in the browser. 3. Login with extension number / Voice Mail Access PIN Code as username / password 1) Voice Mail Checking Users can listen / download / delete / move voice mail here.
  • Page 66 IPPBX IP04 User Manual 3) CDR Checking Users can check their CDR here. 4) Personal Settings Users can set voice mail / voice mail to email / follow me / ring timeout here. --Finish-- ~ 65 ~ ATCOM TECHNOLOGY CO., LIMITED...

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