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ATCOM IPPBX IP01 User Manual

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IPPBX IP01 User Manual
For Firmware Version: V3.0
2013-12-11

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Summary of Contents for ATCOM IPPBX IP01

  • Page 1 IPPBX IP01 User Manual For Firmware Version: V3.0 2013-12-11...

  • Page 2: Table Of Contents

    IPPBX IP01 User Manual Contents Contents................................... 1 Introduction ................................4 Connection and Change IP Address of IPPBX ....................5 Connection ..............................5 WAN Settings ............................... 6 System Status .............................. 7 Create local extensions and make interior calls ....................7 FXS extensions............................8 SIP extensions ............................
  • Page 3 IPPBX IP01 User Manual Create Service Provider ........................... 28 Check Service Provider Status ....................... 29 Make outbound calls ..........................29 Make inbound calls ........................... 30 Make outbound/inbound calls to/from PSTN network ..................31 Make sure FXO modules are installed ....................31 Make outbound calls ..........................
  • Page 4 IPPBX IP01 User Manual Network Settings ..............................48 9.1 Web Access ..............................48 9.2 Firewall ................................. 49 9.3 DDNS ................................52 9.4 VLAN ................................53 9.5 VPN ................................53 System Settings ............................53 10.1 Change Password ............................ 53 10.2 Auto Provisioning ........................... 54 10.2.1 Auto Provisioning ..........................

  • Page 5: Introduction

    1. Introduction Overview of the IPPBX ATCOM IPPBX is a SIP-based IP voice switch with a small embedded OS and rich GUI (Graphical User Interface), providing a powerful networking and corporate communication function. With it, users can quickly deploy an internal communication system for enterprise, as well as configure conveniently applications and value-added services on IP PBX via its GUI, to fit enterprise's own various demands.

  • Page 6: Connection And Change Ip Address Of Ippbx

    IPPBX IP01 User Manual Port Forward VPN client External Storage Auto Provisioning Storage Quota Privilege Custom Dialplan Auto call recording Integrated built-in packet capture tools 2. Connection and Change IP Address of IPPBX 2.1 Connection The default IP address of IPPBX is: WAN: 192.168.1.100/255.255.255.0...

  • Page 7: Wan Settings

    IPPBX IP01 User Manual 2.2 WAN Settings There are two ways to set an IP address to WAN port: DHCP, Static IP. DHCP IPPBX will obtain an IP address automatically from DHCP server when rebooting. It’s not recommended to choose this option unless there is a reserved IP for IPPBX in DHCP server so that IPPBX can keep the same IP all the time.

  • Page 8: System Status

    IPPBX IP01 User Manual 2.3 System Status 1) General Product Model Show the model of this IPPBX Firmware Version Show the firmware version System Uptime Show the time how long the system has been running System Current Time Show the current time...

  • Page 9: Fxs Extensions

    IPPBX IP01 User Manual 3.1 FXS extensions It needs support of FXS module, the module installed in IP01 can be: AX110S: single FXS port Analog phone is available to make calls once connected to the corresponding FXS port, IPPBX configures FXS extension automatically when FXS module is detected and they can’t be deleted.
  • Page 10 IPPBX IP01 User Manual Rxgain Adjust the volume sent to FXS extension. There are 3 options: 20%,60%,100%. Txgain Adjust the volume sent out by FXS extension. There are 3 options: 20%,60%,100%. 5) Flash Hook Flash Detection Time Sets the amount of time, in milliseconds, that the hook-flash must remain depressed in order for IPPBX to consider such an event a valid flash event.
  • Page 11 IPPBX IP01 User Manual 7) Other Options Pickup Group Allows extension to answer someone else’s telephone call by dialing the group call pickup code (defined in PBX Settings->Feature Codes->General), the two extensions must be in a same pickup group. IPPBX supports 10 pickup groups: 0-10, None means the extension belongs to none pickup group, extensions in group None can’t pick up others’...

  • Page 12: Sip Extensions

    IPPBX IP01 User Manual When checked, user can login the administration web page of this extension with extension number and voice mail pin code as username and password. Storage Quota Privilege Set capacity of disk space for this extension to store voicemail in IPPBX.
  • Page 13 IPPBX IP01 User Manual 2) SIP Setting Try this setting when IPPBX is on a public IP, communicating with devices hidden behind a NAT device (broadband router). If you have one-way audio problems, you usually have problems with your NAT configuration or your firewall’s support of SIP+RTP ports.
  • Page 14 IPPBX IP01 User Manual Pickup Group Allows extension to answer someone else’s telephone call by dialing the group call pickup code (defined in PBX Settings->Feature Codes->General), the two extensions must be in a same pickup group. IPPBX supports 10 pickup groups: 0-10, None means the extension belongs to none pickup group, extensions in group None can’t pick up others’...
  • Page 15 IPPBX IP01 User Manual Storage Quota Privilege Set capacity of disk space for this extension to store voicemail. Restricted: 1 M Basic: 2 M Regular: 3 M Privileged: 4 M Super: 5 M NOTE: If you have set System Settings -> External Storage and set Move Files Created Before 0 days ago.

  • Page 16: Modify Extensions

    IPPBX IP01 User Manual Set trusted IP: xx.xx.xx.xx/255.255.255.255, for example: 192.168.1.160/255.255.255.255 Set trusted network: xx.xx.xx.xx/subnet mask, for example: 192.168.1.0/255.255.255.0 b. Click to add multiple extensions. 3.2.2 Modify extensions a. Click behind an extension to edit the extension. b. Choose one or more extensions, click to modify them simultaneously.

  • Page 17: Extensions Status

    IPPBX IP01 User Manual 3.4 Extensions Status This page is used to check the extensions status. Idle: The extension is registered and idle. Busy: The extension is on the phone. Ringing: The extension is ringing. Hold: The extension is on hold Unavailable: The extension is not registered and unreachable.
  • Page 18 IPPBX IP01 User Manual Dial Call Recording Code to begin recording and dial it again to stop recording during a call. Checking Voicemail Users can check their Voicemail by dialing this code on their phone. Attended Transfer Routed a call to a third party only if the third party answers the call. The call flow should be like below: 1.
  • Page 19 IPPBX IP01 User Manual Users can configure their follow me settings via their phones. Reset to Defaults Reset follow me settings by dialing *70 (default code, can be changed). After dialing in, PBX will prompt a “beep”, then the setting is completed and the call will be hung up.

  • Page 20: Smtp Settings

    IPPBX IP01 User Manual Set the destination for call forward to voicemail. Enable/Cancel Do Not Disturb Enable/Disable Do Not Disturb function 3.6 SMTP Settings 1) Voice Mail to Email Setting Email Address The Sender Email Address IPPBX used to send voicemail.

  • Page 21: Conference

    IPPBX IP01 User Manual This defines the maximum amount of time in seconds of an incoming message. Use this when there are many users and disk space is limited. The default value is 120 (2 minutes), 0 means there will be no maximum time limit enforced.

  • Page 22: Paging / Intercom

    IPPBX IP01 User Manual 3.8 Paging / Intercom Dial a code and connect directly to a built-in two-way announcement and talkback function on one or more phones, support up to 20 participants. Paging Group Number Extension number of paging group, dial it to reach this group.

  • Page 23: Create Sip Trunk To Communicate With Voip Provider

    IPPBX IP01 User Manual 2) Extension Preference. Defines the range for VOIP / FXS / Ring Group / Voice Menu / Paging Group / Conference / Queue Extensions. The extension length must be between 3 and 9 digits. The maximum quantity can be supported for each are as...
  • Page 24 IPPBX IP01 User Manual Provider Hostname/IP Hostname or IP of your VoIP provider, default port is 5060 Account Name The username that your service provider configured Authuser The username that your service provider configured for authentication, generally, it’s same as Account Name.

  • Page 25: Check Sip Trunk Status

    IPPBX IP01 User Manual Advance Configuration DOD(Direct Outward Dialing Number) Setting Set the Outbound number for different extensions. For example: < === Do not set DOD, The other end of the trunk will show original (interior) extension number. DOD is set ==== >...

  • Page 26: Make Outbound Calls

    IPPBX IP01 User Manual Make outbound calls Go to PBX Settings -> Outbound Routes, click to add an outbound route. Outbound Route Name A unique label to help you identify the outbound route. Dial Pattern A filter for marching numbers you dial, the call will be forwarded out via Selected Trunks only when it matches the dial pattern here.

  • Page 27: Make Inbound Calls

    IPPBX IP01 User Manual Make inbound calls Go to PBX Settings -> Inbound Routes, click to add an inbound route. 1)General Caller ID Define the Caller ID number to be matched on incoming calls. Leave this field blank to match any or no CID info.
  • Page 28 IPPBX IP01 User Manual Define the extension for DID number. This field is usually unavailable for most VoIP trunk, if you VoIP provider support DID, you can set it. You can only input number and ‘-’ in this field, and the format can be XXX or XXX-XXX.

  • Page 29: Create Service Provider To Connect Two Ip Pbxes

    IPPBX IP01 User Manual 5. Create Service Provider to connect two IP PBXes Service Provider is used to interconnect two IP PBXes, it must be created in both IP PBXes, after setting service provider and outbound route, extensions of each IP PBX can call the other’s directly according to the outbound route.

  • Page 30: Check Service Provider Status

    IPPBX IP01 User Manual Check Service Provider Status After setting service provider in the other PBX, the status will become to Registered. Make outbound calls Go to PBX Settings -> Outbound Routes, click to add an outbound route. The setting here is as same as that for SIP trunk, please refer to Chapter 4.3 to set it.

  • Page 31: Make Inbound Calls

    IPPBX IP01 User Manual Then 6000/6001 can dial 900-999 to corresponding extension (900-999) in other end directly. Make inbound calls Go to PBX Settings -> Inbound Routes, click to add an inbound route. Even there is no inbound route set, two IPPBXes can communicate with each other, however we can make it more functional with setting DID to those differ from local extensions.

  • Page 32: Make Outbound/Inbound Calls To/From Pstn Network

    IPPBX IP01 User Manual 6. Make outbound/inbound calls to/from PSTN network 6.1 Make sure FXO modules are installed If there are FXO modules installed in your IPPBX, IPPBX configures analog trunk automatically when they are detected. NOTE: Before using them, please make sure FXO port is connected with PSTN line (InService). The connection ~ 31 ~ ATCOM TECHNOLOGY CO., LIMITED...

  • Page 33: Make Outbound Calls

    IPPBX IP01 User Manual status can be checked in System Status -> Trunk Status 6.2 Make outbound calls Go to PBX Settings -> Outbound Routes, click to add an outbound route. Outbound Route Name A unique label to help you identify the outbound route.

  • Page 34: Make Inbound Calls

    IPPBX IP01 User Manual 6.3 Make inbound calls Go to PBX Settings -> Inbound Routes, click to add an inbound route. Just setting Selected Trunks and Path is OK. 1) General Caller ID Define the Caller ID number to be matched on incoming calls. Leave this field blank to match any or no CID info.

  • Page 35: Inbound Call Control

    IPPBX IP01 User Manual Select the trunks for which this inbound route apply. 3) Time Select appropriate time intervals for when this inbound route apply. 4) Path Set the destination for incoming calls. 7. Inbound Call Control 7.1 Time Interval Set the Time Interval for inbound route.

  • Page 36: Hunt / Ring Group

    IPPBX IP01 User Manual 7.2 Hunt / Ring Group This defines a 'virtual' extension that rings a group of phones simultaneously / one by one, stopping until any one of them is picked up. Ignore Call Forward By default, if there is call forward enabled in IP phone, IPPBX will call that forwarding number. when this option is checked, IPPBX will ignore that call forward setting.

  • Page 37: Queue

    IPPBX IP01 User Manual When MoH is choose, caller will hear MoH other than ring tone. Parallel Ring all the members at the same time. Serial Ring all the members one by one. No answer forward to Set the failover destination if there is no answer.
  • Page 38 IPPBX IP01 User Manual This allows a message like "Thank you for holding, your call is important to us." to be played at regular intervals while a caller is in the queue NOTE: The key point with announcements is that they are only played within the timeout/retry period set on the queue.

  • Page 39: Ivr

    IPPBX IP01 User Manual 7.4 IVR Callers are presented with a recorded menu and respond by selecting a digit or, in some cases, by entering an extension number. The automated attendant eliminates the need for a live operator to handle the call.
  • Page 40 IPPBX IP01 User Manual Voice Menu Name Name of the Voice Menu Voice Menu Number Extension number of the voice menu, dial it to get into the voice menu Key Timeout How long for IPPBX to wait user’s input Repeat Count...

  • Page 41: Disa

    IPPBX IP01 User Manual Key Press Event Dial digit to trigger corresponding event No Entry Forward to The destination for incoming call if there is none input Invalid Forward to The destination for incoming call if there is invalid input 7.5 DISA...

  • Page 42: Call Back

    IPPBX IP01 User Manual For example: Both City A and B have a IPPBX, IPPBX-A and IPPBX-B, they are connected with SIP trunk, and IPPBX-A has FXO trunk to connect local PSTN and outbound route for that, DISA can be used as below: 1.
  • Page 43 IPPBX IP01 User Manual 2. Set inbound route for FXO trunk: ~ 42 ~ ATCOM TECHNOLOGY CO., LIMITED...

  • Page 44: Inbound To Outbound

    IPPBX IP01 User Manual 3. Dial into IPPBX from PSTN number, and hang up immediately once the call is connected. Then IPPBX dial extension 6002, after 6002 answer the call, IPPBX dial caller and bridge them. 7.7 Inbound to Outbound Outbound Routes can act as destination in Inbound route settings, it let two ends connecting to IPPBX with trunk communicate directly.

  • Page 45: Sip Trunk To Fxo Trunk

    IPPBX IP01 User Manual 7.7.2 SIP trunk to FXO trunk 1. Set outbound route for FXO trunk. 2. Set Inbound route for SIP trunk/Service Provider. Since service provider is more flexible, here we use Service Provider as an example Destination...

  • Page 46: Custom Dialplan

    IPPBX IP01 User Manual 7.8 Custom Dialplan Click to upload Custom Dialplan. There are three types file: user, dialplan and dahdi. user This file aimed at defining a "user". It can define a user with an optional SIP phone, Dahdi phone and/or just about any other type of phone.

  • Page 47: Sip Settings

    IPPBX IP01 User Manual If a number in blacklist dial into IPPBX, caller will hear following prompt: “Then number you have dialed is not in service. Please check the number and try again.” Then system will then disconnect the call.

  • Page 48: Audios

    IPPBX IP01 User Manual b. NAT The External IP, External Host and Local Network Identification settings are used if you use IPPBX behind a NAT device to communicate with services on the outside. External IP address Address that we're going to put in outbound SIP messages if we're behind a NAT. The externip and localnet is used when registering and communicating with other proxies that we're registered with.

  • Page 49: Music On Hold

    IPPBX IP01 User Manual 8.1 Music On Hold Manage audio files for Music On Hold, the format should be .WAV (16 bit, mono 8000 Hz) and .GSM, the size should less than 4 MB. 8.2 Custom Prompts Manage prompts used for Voice Menu. It can be recorded by extensions or uploaded from local PC, the format should be .WAV (16 bit, mono 8000 Hz) and .GSM, the size should less than 4 MB...

  • Page 50: Firewall

    IPPBX IP01 User Manual 9.2 Firewall Firewall is used to prevent unauthorized connections. 1) Enable Firewall Check it to enable firewall. 2) Common Rule Accept/Drop the connections from remote hosts. Name A name for the rule. Description Simple description for the rule.
  • Page 51 IPPBX IP01 User Manual Drop: Drop the access from remote hosts. 3) Auto Defense Limit connections from remote hosts. Port Set the destination port range for connection. Protocol Set the protocol type for connection. Rate The maximum packets or connections can be handled per second...
  • Page 52 IPPBX IP01 User Manual Limit connections to SIP port from remote hosts. Port Set the destination port range for connection. Protocol Set the protocol type for connection. SIP Packets The maximum packets can be handled per time interval. Time Interval Time unit which IPPBX uses to manage IP packets received.

  • Page 53: Ddns

    IPPBX IP01 User Manual 9.3 DDNS Dynamic Domain Name Service (DDNS) is a service used to map a domain name to the dynamic IP address of a network device. IPPBX support 4 DDNS servers below, please go to the website of below servers and apply a domain name then fill related information here.

  • Page 54: Vlan

    IPPBX IP01 User Manual 9.4 VLAN A VLAN (Virtual LAN) is a logical local area network (LAN) that extends beyond a single traditional LAN to a group of LAN segments, given specific configurations. Both WAN and LAN support 2 VLANs.

  • Page 55: Auto Provisioning

    IPPBX IP01 User Manual 10.2 Auto Provisioning IP01 can only configure ATCOM AT8XX serials IP phone via SIP Subscribe + Notify way. Make sure your AT8XX IP phone is using the latest firmware. 10.2.1 Auto Provisioning 1) Phonebook You can add your contacts here and when you use phone provisioning, IP phone will download the phone book.

  • Page 56: Configured Phones

    IPPBX IP01 User Manual 2) Ring Tone You can upload a Ring Tone before auto provision, which will be provisioned to the IP phone when using auto provision feature to configure your IP phones. NOTE: Ring tone must be wav file, 8k sampling rate, 8 Bit u-law compression. File size should < 200Kbytes.

  • Page 57: Unconfigured Phones

    IPPBX IP01 User Manual You can configure the line key settings for this IP phone. 10.2.3 Unconfigured Phones In this section, IPPBX will scan all the supported IP phones and display here, you can click the ‘Edit’ button of IP phone and input the corresponding information in the pop-up window.

  • Page 58: Upload Phone Configure

    IPPBX IP01 User Manual 10.2.4 Upload Phone Configure Click “Upload a file” and choose the configure file of IP phone in the popup window. NOTE: the file format must be .xml. 10.3 Date && Time Set the date and time for IPPBX. The settings will take effect immediately.

  • Page 59: External Storage

    IPPBX IP01 User Manual Make sure the connection between IPPBX and NTP server is OK, if the NTP server is located on Internet, the gateway of WAN should be right set so that IPPBX can access Internet. GMT TimeZone is also an important arguments for time setting in this way. Please choose the right Time Zone.
  • Page 60 IPPBX IP01 User Manual 4. Set External Storage Net-Disk Host/IP IP of the PC Net-Disk Share Name The name of the share folder Net-Disk Access User Name Account in that PC Net-Disk Access Password Password for the account, if there is no password required, leave it blank.

  • Page 61: Firmware Upgrade

    IPPBX IP01 User Manual 10.5 Firmware Upgrade Firmware for IPPBX There are two ways to upload Kernel / Application for IPPBX: 1) HTTP Upload them from local PC. It will reset IPPBX to factory default settings by default. 2) TFTP Upload them from TFTP server, the Kernel / Application must be located in base directory of TFTP server.

  • Page 62: Reboot && Reset

    IPPBX IP01 User Manual 2) Restore Click Restore to restore corresponding backup, backup file can be uploaded from local PC. Backup will be used after IPPBX reboot. It can’t be used for different product models. 10.7 Reboot && Reset Reboot or Reset IPPBX.

  • Page 63: Reports

    IPPBX IP01 User Manual 11. Reports 11.1 Call Detail Records Display the Call Detail Records, the operation for it can be search, delete and download. 1) Search Users can search the records they needs according to Source, Destination, and / or Time.

  • Page 64: Syslog

    IPPBX IP01 User Manual 11.2 Syslog 1) Syslog Set the Syslog level and download it. 2) Packet Capture Tool This feature always used to capture packets for technician. Users could specify the destination IP address and port to get the packets.
  • Page 65 IPPBX IP01 User Manual 1. Check Use Web Interface option in PBX Settings -> Extensions management settings to allow this extension to login its own web interface. 2. Enter the IP of PBX in the browser. 3. Login with extension number / Voice Mail Access PIN Code as username / password 1) Voice Mail Checking Users can listen / download / delete / move voice mail here.
  • Page 66 IPPBX IP01 User Manual 3) CDR Checking Users can check their CDR here. 4) Personal Settings Users can set voice mail / voice mail to email / follow me / ring timeout here. --Finish-- ~ 65 ~ ATCOM TECHNOLOGY CO., LIMITED...

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