Changing The Agent State - ShoreTel 565g User Manual

Changing the Agent State

If you are a member of a workgroup and you need to log in to the workgroup
at the start of your day, or log out to take a break, you can change your agent
state via the IP 565g interface.
Note that the Agent State option is only available if your ShoreWare Call
Manager client type is one of the following: Workgroup Agent, Workgroup
Supervisor, or Operator.
To change the agent state on your IP 565g phone, follow the procedure below:
Step 1
Step 2
If the option is not available and you need access, contact your
NOTE
system administrator to request a change to your client type.
Step 3
Asterisk
indicates
that this is
the current
mode.
Step 4
Press the Options button
and then .
Scroll through the available functions until you reach
5. Agent State, or press 5 on your keypad to highlight this
option, and then press the Edit soft key.
Available options for agents are LoggedIn and LoggedOut,
and available options for supervisors are Logged In, Logged
Out, and Wrap-Up. Scroll to the desired option (see below)
and press the OK soft key.
Agent State
*1. Logged In
2. Logged Out
--. Wrap-Up
OK
Press the Done soft key.
Options
, followed by your password
153
Cancel
31