Transferring Calls; Voice Mailbox Transfer - Avaya ETR 6 User Manual

2.7 Transferring Calls

Transferring a call lets users "pass" a call from one extension to another. Users can transfer both outside and internal
calls to another extension.
1. While the call is active press the TRANSFER button. The call is put on hold and the green light next to the button
flashes rapidly.
2. Make a call to the transfer destination. Then do one of the following:
· To transfer the call without announcing it (an unsupervised or blind transfer) hang up or press the Transfer
button again. You can do this as soon as you hear ringing. The transfer is complete. If the call is not answered
it will be returned to your extension. When your extension rings, lift the handset to be reconnected to the
caller.
· To announce the call before completing the transfer (a supervised transfer), wait for the call to be answered.
If the called party is willing to accept the call hang up or press Transfer again. If no one answers or the call
is refused, press the button next to the fast flashing green light to be reconnected to the original caller.

2.7.1 Voice Mailbox Transfer

You can transfer a caller to directly to an extension's voice mailbox for the caller to leave a message without first ringing
the extension. This feature is useful when you know that the extension user is not present and has not set do not
disturb.
You can program a voice mailbox transfer button to transfer a caller directly to a voice mailbox by pressing the button
and then dialing the mailbox subscriber's extension number.
To Transfer a Caller to an Extensions Mailbox
1. During the call press FEATURE 14 or press a Voice Mailbox Transfer button you have one programmed.
2. Dial the two digit extension number of the extension for which the caller wants to leave a message. The caller is
routed to the mailbox and hears the recorded greeting for that mailbox.
3. Hang up.
To Create a Voice Mailbox Transfer Button (ETR 18D/ETR 34D Phone)
1. At the phone press Feature 00.
2. Program Extension: is shown on the display.
3. Press the button that you want to edit or enter a number between 03 to 80 to select a button. The current setting
of the button is displayed.
4. Dial FEATURE 14. The current setting of the button will now be set to Voice Mailbox Transfer.
· Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then
placing it back in the cradle.
PARTNER® Mode ETR Phone User Guide
IP Office Basic Edition - Issue 4e (Friday, May 04, 2012)
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