Table of Contents
Advertisement
1.
From the Windows toolbar, click the Start button, and select Run.
2.
In the Windows Run window, type:
ping -n 10 IP address
where IP address is the IP address of a remote device such as your ISP DNS server.
If the path is functioning correctly, replies as in the previous section are displayed. If you do
not receive replies:
•
Check that your computer has the IP address of your router listed as the default router. If
the IP configuration of your computer is assigned by DHCP, this information is not visible
in your computer's Network Control Panel. Verify that the IP address of the router is listed
as the default router.
•
Make sure that the network address of your computer (the portion of the IP address
specified by the netmask) is different from the network address of the remote device.
•
Check that your cable or DSL modem is connected and functioning.
•
If your ISP assigned a host name to your computer, enter that host name as the account
name in the Broadband Settings screen.
•
Your ISP could be rejecting the Ethernet MAC addresses of all but one of your
computers. Many broadband ISPs restrict access by allowing only traffic from the MAC
address of your broadband modem, but some ISPs additionally restrict access to the
MAC address of a single computer connected to that modem. If so, you must configure
your router to clone or spoof the MAC address from the authorized computer. See the
Verizon 4G LTE Router MBR1515L Installation Guide.
Problems with Date and Time
The E-mail screen displays the current date and time of day. The router uses the Network
Time Protocol (NTP) to obtain the current time from one of several network time servers on
the Internet. Each entry in the log is stamped with the date and time of day. Problems with the
date and time function can include the following:
•
Date shown is January 1, 2000.
Cause: The router has not yet successfully reached a network time server. Check that
your Internet access settings are configured correctly. If you have completed configuring
the router, wait at least 5 minutes, and check the date and time again.
•
Time is off by one hour.
Cause: The router does not automatically sense daylight saving time. On the E-mail
screen, select the Automatically adjust for Daylight Savings Time check box.
Restore the Default Configuration and Password
This section explains how to restore the factory default configuration settings, changing the
router's admin password to password and the IP address to 192.168.0.1. You can erase the
current configuration and restore factory defaults in two ways:
Verizon 4G LTE Router MBR1515LVW
Troubleshooting
103
Advertisement
Table of Contents
